Mercedes Benz Financial Rant

Crispix · 02-18-2009, 12:24 PM

In the hope that the management folks at Mercedes-Benz Financial occasionally browse these forums, I've been having problems with them and would like to share: (this is a boring story, I'm just venting)

Background: just bought out a lease on a 2006 CLK. The dealer handled things perfectly, MB Financial has dropped the ball several times:

1. I never got my paperwork. Both me and the dealer have called MB Financial several times to find out what was going on. It is almost 60 days since I bought the car, and I still do not have my new title/registration. I don't think they've given anything to the DMV yet.

2. I never got a bill, either. I did get several collections calls from MB Financial asking for payment, but they never sent an invoice.

3. Even after overnighting them a check to buy-out the loan entirely, they kept up the collections calls. They received the check, scanned it into their system, but did not cash it for two weeks. I called several times and got a different story each time.

4. I'm still in limbo. The check was finally cashed, but I still have not received anything in the mail.

In summary, the people at Mercedes-Benz Financial seem to be quite clueless. I have a "supervisor" contact, and he's nice enough on the phone, but still completely unable to help.

I expect everything will eventually work out and I'll get my title and registration, but I'm sure it will take several more phone calls and waiting, and in the meantime my temporary registration is almost expired. What a hassle! I'd expect better service from a luxury brand. It's ok to have a problem once in a while, but it needs to be handled more professionally when one occurs.

Thanks for letting me rant!

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mac911 · 02-20-2009, 11:19 AM

Perhaps, if you did the buyout directly with MBF instead of with dealer, it would have went a bit easier? I don't know.

Sorry to hear of your experience. Maybe try call office of president or something.

Moviela · 03-01-2009, 01:04 PM

Get a lawyer. They will ignore and blow you off forever until they are "invited" to appear in Court.

02-20-2009, 11:19 AM	#2
mac911 MBWorld Fanatic! Garage is empty, add now Join Date: Jan 2008 Posts: 1,176 Drives: C300 Sport/Palladium Silver on Black/P2	Perhaps, if you did the buyout directly with MBF instead of with dealer, it would have went a bit easier? I don't know. Sorry to hear of your experience. Maybe try call office of president or something. __________________ 2008 C300 Sport Palladium Silver, P2 Package, Auto 2009 SLK 350 P1 & Heating - Sport Motor

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03-01-2009, 01:04 PM	#3
Moviela MBWorld Fanatic! Garage is empty, add now Join Date: Jan 2005 Location: Orange County Posts: 2,326 Drives: 2005 C Wagon (No snickering please!)	Get a lawyer. They will ignore and blow you off forever until they are "invited" to appear in Court.

03-01-2009, 01:04 PM
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