odus

Well my 2012 C250 is at the dealer for Inop ESP then today it was doing Inop ESP and check engine light. Hope its something simple I will say not happy about Mercedes service. so long story short I had an appointment for Tuesday for it but today it was super bad no power to the engine the Inop ESP comes on. So I called and said hey I need to get the car in its getting unsafe to drive and I'm in class a city away for military can you guys help me out. I get the oh sure bring it in but I cant give you a loaner or rental. WHAT ok so I have to plead with the guy that I need a car so he settled on one day and I can drive my wife's Acura Friday. To me this is horribly sad I have gotten better service from all my Acura dealers I have been to. Curious how the rest of your service departments are? I think Ill be trading this car in at the end of the warranty for another Acura or Infiniti.

stratman1954

Excellent service at the dealer I use. Never a problem getting a loaner and it's always a nicer vehicle than the one I own. Also, free car washes for as long as I own the car, any time I want one.

odus

Must be nice I get better service at the acura dealer and its much cheaper thats for sure. They do the same thing put you in a nicer car than yours most the time its cruel. Mercedes put me through enterprise on there toyota side and gave me a mazda Cx5 whooo not.

stratman1954

Odus, where do you live. Where I live in northern N.J. there are three large dealers relatively close to each other. They all give MB loaners but as far as I know only one does the free wash thing.

odus

Panhandle of Florida I talked to the GM today and allowed me to keep the rental car for 2 more days. He pretty much said there retards over there and any problems in the future come talk to him. His answer was this isn't Toyota you get a rental car.