Mercedes Benz USA will repair my seat heater..For free ! ! !

Quicktwinturbo · 04-27-2012, 06:03 PM

I'm sure some of you are familiar with the seat heater issues I encountered over the years (in both of my cars). I whined about it for years and I also posted a thread on private lounge ((http://www.mercedes-amg.com/privatel...ad.php?t=41001).

Well, yesterday, I received a phone call from MBUSA. I discussed with a representative for 5-10 minutes about the issue.

Long story short, even though my car is out of factory warranty, MBUSA will repair my seat heater at free of charge.

I really didn't expect this at all and I'm actually quite stunned. They could have just ignore my issue / problem but the company decide to take their time and efforts to correct the error.

Thank you MBUSA and AMG!!

I was actually going to switch side during summer (///M)... Now, I'm actually considering C63 coupe ..

Few updated pics of my C fity

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ChrisC55 · 04-27-2012, 06:24 PM

Awesome. Where's my phone????

Quicktwinturbo · 04-27-2012, 06:25 PM

Quote:

Originally Posted by ChrisC55

Awesome. Where's my phone????

nm.. I get it now.. lol

loudandheard · 04-27-2012, 07:11 PM

I wonder if we all could get this done, the design of the heated seats are rediculous. How difficult could it be to make heated seats that last. I don't even use them that much and I already have a bad one. Are your rims 18's or 19's?

03renntechamg · 04-27-2012, 09:45 PM

Where do I start? I'd love to get my heated seat fixed for free. Dealer quoted me an arm and a leg....

Mark.D · 04-27-2012, 09:56 PM

I'm in too!

BTW - Great looking C55.

Quicktwinturbo · 04-27-2012, 11:05 PM

I was told that they handle each claims case by case... I may be the fortunate one but who knows? They may do something for you.. I'm just thankful that they listened to me and went above and beyond to correct the issue.

FYI: Local dealer quoted around $500 for part / labor for my slk55.

dre5373 · 04-27-2012, 11:34 PM

I won't be holding my breath lol...but congrats!

moosejaw · 04-28-2012, 12:13 AM

Screw the heated seats...
They should fix our leaky gas tanks instead of us petitioning the govt to do so

JonMBZ · 04-28-2012, 01:20 PM

You maybe shouldnt have posted it, now that it's on an online forum they will be bombarded with similar requests and may discontinue good will cases in the future.

michael kuzni · 04-28-2012, 04:28 PM

my supercharger on my c55 isn't working now that i think of it...

Quicktwinturbo · 04-28-2012, 04:45 PM

Quote:

Originally Posted by JonMBZ

You maybe shouldnt have posted it, now that it's on an online forum they will be bombarded with similar requests and may discontinue good will cases in the future.

Hey Jon,
You may be right.. Or perhaps, they could keep on helping other owners as well..

Who knows... Have a wonderful weekend

FrankW · 04-28-2012, 06:51 PM

Havent seen your car on LMs yet, looks awesome

Just fiy you'll be getting new seat bottom btw because the heating element is attached to the seat bottom. Unfortunately even if the seat back heat element is not working they will only replace the seat bottom because that is where the control unit is.

Quicktwinturbo · 04-28-2012, 06:54 PM

Quote:

Originally Posted by FrankW

Havent seen your car on LMs yet, looks awesome

Just fiy you'll be getting new seat bottom btw because the heating element is attached to the seat bottom. Unfortunately even if the seat back heat element is not working they will only replace the seat bottom because that is where the control unit is.

Frank,
I'm well aware of that

I just hope the replacement will last for awhile.. Thanks!

JonMBZ · 04-28-2012, 07:20 PM

Quote:

Originally Posted by Quicktwinturbo

Hey Jon,
You may be right.. Or perhaps, they could keep on helping other owners as well..

Who knows... Have a wonderful weekend

Yea who knows? thanks!

lkfoster · 04-28-2012, 08:06 PM

Quote:

Originally Posted by Quicktwinturbo

Frank,
I'm well aware of that

I just hope the replacement will last for awhile.. Thanks!

My last replacement lasted less than a year and it didn't get turned on once. It's a less than optimal design, our '88 M5's worked flawlessly for 18 years.

Saaboteur · 04-28-2012, 11:18 PM

I hear that. The seat heaters on my old '88 Saab 9000 Turbo were functioning well into the early 2000s before I gave the car to my cousin. It's been parked since, but maybe they still work?

Chedeng88 · 04-30-2012, 01:56 PM

Quote:

Originally Posted by FrankW

Havent seen your car on LMs yet, looks awesome

Just fiy you'll be getting new seat bottom btw because the heating element is attached to the seat bottom. Unfortunately even if the seat back heat element is not working they will only replace the seat bottom because that is where the control unit is.

So just to confirm, for the seat back part, they will just replace the heating element? Or did you mean, they'll only repair/replace the bottom part and not touch the seat back part?

04-27-2012, 11:05 PM	#7
Quicktwinturbo MBWorld Fanatic! Garage is empty, add now Join Date: Jun 2006 Location: IL, GA, CA Posts: 1,901 Drives: CLS, SLK, ETC	I was told that they handle each claims case by case... I may be the fortunate one but who knows? They may do something for you.. I'm just thankful that they listened to me and went above and beyond to correct the issue. FYI: Local dealer quoted around $500 for part / labor for my slk55. __________________

04-27-2012, 11:34 PM	#8
dre5373 Super Member Garage is empty, add now Join Date: May 2011 Location: Maryland Posts: 507 Drives: 2006 C55	I won't be holding my breath lol...but congrats! __________________ 2006 C55 Alabaster White/Ash/Birdseye Mods: EC Tune, Kleemann Hdrs, Dual Exh w/ X-Pipe (no cats),AMS Crank pulley, NW DCAI, PTE/VRP Cams, AMG Flat Badge, Single Fin Grille, S Class Style LED Tail Lights, Clear Side Markers, AZNOptics LED Side Marker/City Lights, 5.5///AMG Side Badges, 19" SL65 Reps, 235/265 G-Max AS-03's, Sparco 16" Assetto Gara's w/ 225/50-16 DR's, 35% Tint, CF Diffuser & CF Carlsson-style trunk spoiler. Soon to be installed: Wavetrac LSD, Evosprt UDPs 12.105@115.56

04-28-2012, 01:20 PM	#10
JonMBZ MBWorld Fanatic! Garage is empty, add now Join Date: Jun 2006 Location: California Posts: 2,041 Drives: 06 C55, 09 E350	You maybe shouldnt have posted it, now that it's on an online forum they will be bombarded with similar requests and may discontinue good will cases in the future. __________________ Resonator + Rear Cats Deleted

04-28-2012, 04:28 PM	#11
michael kuzni MBWorld Fanatic! Garage is empty, add now Join Date: Oct 2009 Location: bay area, california Posts: 2,444 Drives: 2007 E63 AMG with P2	my supercharger on my c55 isn't working now that i think of it... __________________ 2007 e63 AMG with P2 package. eurocharged ECU flash, resonator delete, yellow TTM intake scoops, charcoal filters delete, smoked side markers, CF front lip, painted black grille, tinted windows. http://www.youtube.com/watch?v=dhoFg...1&feature=plcp past cars: C55 AMG http://www.youtube.com/watch?v=66Zu8-jdyUU BMW X5 4.4i sport http://www.youtube.com/watch?v=S-zPNpRlbBU

04-28-2012, 06:51 PM	#13
FrankW MBworld Guru Garage is empty, add now Join Date: Apr 2002 Location: Diamond Bar, CA Posts: 21,989 Drives: white and whiter	Havent seen your car on LMs yet, looks awesome Just fiy you'll be getting new seat bottom btw because the heating element is attached to the seat bottom. Unfortunately even if the seat back heat element is not working they will only replace the seat bottom because that is where the control unit is. __________________ 2002 W203 M112K with insane amount of mods "updates on last page!" 2008 W204 M272 with not so much mods. wants 307hp 7200 redline engine from SL350 (new pic on last page) For Sale:

04-27-2012, 06:24 PM	#2
ChrisC55 Junior Member Garage is empty, add now Join Date: Feb 2012 Posts: 18 Drives: 2005 C55 AMG	Awesome. Where's my phone????

04-27-2012, 07:11 PM	#4
loudandheard MBWorld Fanatic! 2003 Mercedes-Benz C-Class Join Date: Mar 2007 Location: Houston, TX Posts: 1,911 Drives: C32/C55 AMG	I wonder if we all could get this done, the design of the heated seats are rediculous. How difficult could it be to make heated seats that last. I don't even use them that much and I already have a bad one. Are your rims 18's or 19's?

04-27-2012, 09:45 PM	#5
03renntechamg Junior Member Garage is empty, add now Join Date: Nov 2011 Posts: 30 Drives: 03 CLK 55 AMG	Where do I start? I'd love to get my heated seat fixed for free. Dealer quoted me an arm and a leg....

04-27-2012, 09:56 PM	#6
Mark.D Senior Member Garage is empty, add now Join Date: Feb 2010 Location: Seattle, WA Posts: 293 Drives: 2005 C55 AMG	I'm in too! BTW - Great looking C55.

04-28-2012, 12:13 AM	#9
moosejaw MBWorld Fanatic! Garage is empty, add now Join Date: Nov 2005 Posts: 4,919 Drives: none	Screw the heated seats... They should fix our leaky gas tanks instead of us petitioning the govt to do so

04-28-2012, 11:18 PM	#17
Saaboteur MBWorld Fanatic! 1988 Saab 900 My Garage Join Date: May 2009 Location: Canada Posts: 1,333 Drives: eclectic assortment of cars	I hear that. The seat heaters on my old '88 Saab 9000 Turbo were functioning well into the early 2000s before I gave the car to my cousin. It's been parked since, but maybe they still work? __________________ 88 Saab 900 Turbo SPG - the 'SAAB0TR' - SDS/OZ/Wilwood/Koni/Abbott/Kinetic GT30R - Sold 74 Saab 99LE - rallycar - Sold 01 Honda S2000 - J's Racing/Tanabe/KW/Mugen/Powerflex/Enkei/Stoptech/SOS supercharged 99 Mercedes-Benz C43 AMG - Vogtland/Bilstein/KMac/C32/55 OE big brakes/'55' swap on the way - Sold, but not gone 05 Mercedes-Benz C55 AMG - '63' paddle shifters 02 Audi A4 Avant Quattro 1.8T - APR Stage 1+ 06 Land Rover LR3 HSE - wife's ride AMG Orphans Club International #8

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04-30-2012, 01:56 PM