sirius trouble anyone?

mikeychimay · 03-30-2011, 04:15 PM

i have lost my sirius connection, just says "no service" sirius says it is a known mb software problem. dealership has heard of no trouble.
any thoughts?

michael

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CELLryuu · 03-30-2011, 04:40 PM

Go back to the dealership and tell them "I dont give a $&%^ what you've heard, I want it fixed!!!!!"

Ive had a lot of problems with MB service departments so far and Im about at my wits end with them. I just laid into those lazy *******s last time and guess what. Problem solved.

JCH · 03-30-2011, 05:00 PM

While I haven't completely lost sat service, I have noticed that it drops the signal for a few seconds quite often when nothing seems to be obstructing it (ie, tunnels, bridges, etc.). Just a very minor annoyance. Maybe it's working itself up to a total failure.

savka · 04-02-2011, 08:38 PM

Have the same problem " no service"
Sirius rep said it was the last MB update and that supposedly by Monday it should be fixed with two more updates from MB. He said one update should be 2 min long the 2nd 4 min

Who the h*ll knows if he was blowing smoke up my chimney or it's true

Muskoka_AMG · 04-03-2011, 12:56 PM

Same problem! I thought I had an issue, because it happened while I was getting a carwash. Thought they ****ed up the antennae somehow.

This is a huge relief.

mikeychimay · 04-03-2011, 01:57 PM

right after making appt. to fix it!

NellyRod · 04-04-2011, 01:09 AM

Same problem here. No service. Rep said it was a software update issue, and that they were working on it. No solution as of yet. Hopefully this changes soon. I hate paying for service, and not having it.

boomer8800 · 04-04-2011, 04:07 PM

so is this update over the air or at the dealer?

rschoen · 04-04-2011, 05:29 PM

Same "No Service" problem here, since last Friday.

I don't understand, is this a Sirius software update or a MB software update. Doesn't it have to be a Sirius software update because MB has no way of pushing updates remotely (or do they)?

Merc-Skycap · 04-04-2011, 08:46 PM

Was thinking about re-activating my Sirius Sat Radio. Not anymore lol

qship5 · 04-05-2011, 10:18 AM

I've also had this intermittently since last week.

rschoen · 04-05-2011, 06:07 PM

I talked to both Sirius and my Mercedes dealer, both are aware of the issue because a lot of people have been calling about it. Sirius says they are working on a solution and expect to have one within 48 hrs. I am skeptical but will be patient for now.

rschoen · 04-05-2011, 09:31 PM

all of a sudden it's working fine again

Muskoka_AMG · 04-07-2011, 12:06 PM

Is everyone's working fine again, or are there still some troubles? Mine isn't working, and unfortunately I can't get it into the dealer for two weeks...

badu · 04-07-2011, 01:37 PM

do you guys mind sharing how much you are paying for your sirius radio? Any deals to be had? I'm considering subscribing to their service again.
Thanks!

bluejae · 04-07-2011, 01:42 PM

mine has been working fine

Savoy6 · 05-05-2011, 01:57 PM

okay this just happened to me.
check your sharkfin its probably loose. i need to take mine in so they can tighten it up. I wiggled the antennae and it works again.
im also having where if i change a station it update channels for about 3 minutes everytime.

Yuille36 · 05-05-2011, 02:08 PM

The whole system is line of sight, meaning that your antenna needs a clear line to the sky to receive a signal. Any obstruction, and you lose your signal. Happens to me all the time. Sometimes, when you get a no service indication for an extended period of time, Sirius/XM might need to send you a activiation signal again. That has happened on several occasion since I had the service dating back to 07. And recently they changed your channel line up, so I had to reprogram all but two stations. I have thought about cancelling the service since I listen to Pandora more in my C63. Will probably keep it for the E63, since its COMAND does have as many media options as the C63.

mac911 · 05-06-2011, 01:23 AM

My C's went out in Jan or Feb, a regular C Class. They had to replace the Sirius module. Just took a few hours.

My SLK however has had an issue for a long time that *certain* channels ONLY cut out intermittently. They have me setup to get new module, but it was out of stock.

However, after this update on Wednesday to the channel lineup, I think it might be better. Some channels are popping on me though. ha.

fibblefestert · 05-15-2011, 12:23 AM

Today our Sirius radio got stock in the updating data mode and stayed there. We were listening at the time and that we were receiving, NPR, is still coming through, but we cannot control in any way the interface. No changing of channels, etc. that is all absent from the screen except the updating message. Sirius claimed they have had a lot of people calling about the problem and are working on a fix. Our radio never had a problem before today. Anyone else have this happen today or recently?

OEMPlusW211 · 06-07-2012, 02:13 PM

Look at the link to this other forum, i think they figured it out. Im so annoyed by this im taking my car into the dealer for the 5th time today, they have replaced the sirus part of the radio and still doesnt work. Btw dont call sirus its a waste of time and they suck (on the level of comcast). Read this it should help.
http://mercedesforum.com/forum/merce...ception-45826/

03-30-2011, 05:00 PM	#3
JCH Senior Member Garage is empty, add now Join Date: May 2008 Location: Oceanside, Ca Posts: 267 Drives: 2009 C63	While I haven't completely lost sat service, I have noticed that it drops the signal for a few seconds quite often when nothing seems to be obstructing it (ie, tunnels, bridges, etc.). Just a very minor annoyance. Maybe it's working itself up to a total failure. __________________ 09 Obsidian Black C63 w/ CF trim, ACG tuned, Forgestar F14's, Resonator delete Emerald Bay - Lake Tahoe

04-03-2011, 12:56 PM	#5
Muskoka_AMG Senior Member Garage is empty, add now Join Date: Sep 2010 Posts: 378 Drives: 2008 C63	Same problem! I thought I had an issue, because it happened while I was getting a carwash. Thought they ****ed up the antennae somehow. This is a huge relief. __________________ Selling front brake pads (Carbotech XP10) slightly used with 80%+ life left. Great pads for track days! PM for info.

04-03-2011, 01:57 PM	#6
mikeychimay Junior Member Garage is empty, add now Join Date: Mar 2011 Posts: 15 Drives: 2009 C63, 2006 saab	mine is now working fine right after making appt. to fix it!

04-04-2011, 04:07 PM	#8
boomer8800 Junior Member Garage is empty, add now Join Date: Feb 2010 Location: HB. that's in the OC Biach Posts: 54 Drives: 08 C63 AMG	so is this update over the air or at the dealer? __________________ 2008 MB C63 AMG (Daily Driver) Kleemann ECU upgrade, K&N, Charcoal filter delete, 6000k D1S bulbs,H&R Springs,Full front ClearBra by Premier, 19" HRE P40's Textured Blk with PS2's, 2008 997C2S Cab (Weekend toy) PSE, AWE Headers & 200 Cell Cats, Softronic ECU Upgrade, RSS Plenum, GT3 Front Bumper, Type III rear spoiler, 3rd center radiator, Full front ClearBra by Premier, 19" HRE P40's Textured Blk with PS2's, Eibach Pro-Springs,

04-04-2011, 08:46 PM	#10
Merc-Skycap MBWorld Fanatic! Garage is empty, add now Join Date: May 2008 Location: Los Angeles Posts: 1,018 Drives: AMG & RR	Was thinking about re-activating my Sirius Sat Radio. Not anymore lol __________________

03-30-2011, 04:40 PM	#2
CELLryuu Super Member Garage is empty, add now Join Date: Feb 2011 Location: DFW Posts: 645 Drives: C63 AMG Coupe P31	Go back to the dealership and tell them "I dont give a $&%^ what you've heard, I want it fixed!!!!!" Ive had a lot of problems with MB service departments so far and Im about at my wits end with them. I just laid into those lazy *******s last time and guess what. Problem solved.

04-02-2011, 08:38 PM	#4
savka Newbie Garage is empty, add now Join Date: Mar 2008 Posts: 3 Drives: MY09 GL550	Have the same problem " no service" Sirius rep said it was the last MB update and that supposedly by Monday it should be fixed with two more updates from MB. He said one update should be 2 min long the 2nd 4 min Who the h*ll knows if he was blowing smoke up my chimney or it's true

04-04-2011, 01:09 AM	#7
NellyRod Senior Member Garage is empty, add now Join Date: Jan 2010 Location: SoCal, Orlando/Miami FL USA, Japan Posts: 421 Drives: 2012 C63 AMG BS, 2010 DUCATI 1198S	Same problem here. No service. Rep said it was a software update issue, and that they were working on it. No solution as of yet. Hopefully this changes soon. I hate paying for service, and not having it.

04-04-2011, 05:29 PM	#9
rschoen Newbie Garage is empty, add now Join Date: Apr 2011 Posts: 3 Drives: 2009 Mercedes E350 4Matic	Same "No Service" problem here, since last Friday. I don't understand, is this a Sirius software update or a MB software update. Doesn't it have to be a Sirius software update because MB has no way of pushing updates remotely (or do they)?

04-05-2011, 10:18 AM	#11
qship5 Super Member Garage is empty, add now Join Date: Nov 2008 Location: Dallas TX area Posts: 684 Drives: M5, C63, 335Ci	I've also had this intermittently since last week.

04-05-2011, 06:07 PM	#12
rschoen Newbie Garage is empty, add now Join Date: Apr 2011 Posts: 3 Drives: 2009 Mercedes E350 4Matic	I talked to both Sirius and my Mercedes dealer, both are aware of the issue because a lot of people have been calling about it. Sirius says they are working on a solution and expect to have one within 48 hrs. I am skeptical but will be patient for now.

04-05-2011, 09:31 PM	#13
rschoen Newbie Garage is empty, add now Join Date: Apr 2011 Posts: 3 Drives: 2009 Mercedes E350 4Matic	all of a sudden it's working fine again

04-07-2011, 12:06 PM	#14
Muskoka_AMG Senior Member Garage is empty, add now Join Date: Sep 2010 Posts: 378 Drives: 2008 C63	Is everyone's working fine again, or are there still some troubles? Mine isn't working, and unfortunately I can't get it into the dealer for two weeks... __________________ Selling front brake pads (Carbotech XP10) slightly used with 80%+ life left. Great pads for track days! PM for info.

04-07-2011, 01:37 PM	#15
badu Member Garage is empty, add now Join Date: Sep 2005 Posts: 124	do you guys mind sharing how much you are paying for your sirius radio? Any deals to be had? I'm considering subscribing to their service again. Thanks!

04-07-2011, 01:42 PM	#16
bluejae MBWorld Fanatic! Garage is empty, add now Join Date: May 2008 Location: dfw Posts: 1,220 Drives: '10 C63	mine has been working fine

06-07-2012, 02:13 PM

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05-05-2011, 01:57 PM	#17
Savoy6 Member Garage is empty, add now Join Date: Aug 2008 Location: austin,tx Posts: 129 Drives: 09 C63	okay this just happened to me. check your sharkfin its probably loose. i need to take mine in so they can tighten it up. I wiggled the antennae and it works again. im also having where if i change a station it update channels for about 3 minutes everytime.

05-05-2011, 02:08 PM	#18
Yuille36 MBWorld Fanatic! Garage is empty, add now Join Date: Apr 2009 Location: Alexandria, VA Posts: 2,841 Drives: 2010 C63 AMG	The whole system is line of sight, meaning that your antenna needs a clear line to the sky to receive a signal. Any obstruction, and you lose your signal. Happens to me all the time. Sometimes, when you get a no service indication for an extended period of time, Sirius/XM might need to send you a activiation signal again. That has happened on several occasion since I had the service dating back to 07. And recently they changed your channel line up, so I had to reprogram all but two stations. I have thought about cancelling the service since I listen to Pandora more in my C63. Will probably keep it for the E63, since its COMAND does have as many media options as the C63. __________________ It is never taken for granted that a commitment to speed and acceleration must be matched with an equivalent ambition when it comes time to stop

05-06-2011, 01:23 AM	#19
mac911 MBWorld Fanatic! Garage is empty, add now Join Date: Jan 2008 Posts: 1,260 Drives: C300 Sport/Palladium Silver on Black/P2	My C's went out in Jan or Feb, a regular C Class. They had to replace the Sirius module. Just took a few hours. My SLK however has had an issue for a long time that certain channels ONLY cut out intermittently. They have me setup to get new module, but it was out of stock. However, after this update on Wednesday to the channel lineup, I think it might be better. Some channels are popping on me though. ha. __________________ 2008 C300 Sport Palladium Silver, P2 Package, Auto <BR>2009 SLK 350 P1 & Heating - Sport Motor

05-15-2011, 12:23 AM	#20
fibblefestert Newbie Garage is empty, add now Join Date: May 2010 Posts: 1 Drives: SL 550	Today our Sirius radio got stock in the updating data mode and stayed there. We were listening at the time and that we were receiving, NPR, is still coming through, but we cannot control in any way the interface. No changing of channels, etc. that is all absent from the screen except the updating message. Sirius claimed they have had a lot of people calling about the problem and are working on a fix. Our radio never had a problem before today. Anyone else have this happen today or recently?

06-07-2012, 02:13 PM	#21
OEMPlusW211 Newbie Garage is empty, add now Join Date: May 2012 Posts: 12 Drives: E350	Look at the link to this other forum, i think they figured it out. Im so annoyed by this im taking my car into the dealer for the 5th time today, they have replaced the sirus part of the radio and still doesnt work. Btw dont call sirus its a waste of time and they suck (on the level of comcast). Read this it should help. http://mercedesforum.com/forum/merce...ception-45826/