malamute1983

Hey guys,really need your advice,I got G500 2002.went for winter tires flip,mechanic pointed that my left rear spring is broken.obviously will replaced.My question is should replace the right spring aswell?And will it make sense to do shocks aswell,maybe I will save on labour.Never replaced shocks before,so any advice aswell as the links for parts will be much apprecciated.Thank.Stas.


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DUTCH

DEFINITELY, replace both springs. As to the shocks, it's up to you. Factory are Bilsteins.

malamute1983

Thanks Dutch.


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colorss

Hello friend I can sell set 4 springs and 4 shock bilsten with less than 500 miles of use...are of a mercedes g500 2011 the system changed to the comfort brabus.. You need pictures. Colorss@colorss.com. Bye.

polarbexar

How much do you want for the set? I'm shopping around for new springs for my 03. Thanks.

colorss

hello .. 1200 plus shipping ! 4 shocks bilsten oem and 4 springs oem. Send fast..i have paypal.

BlackSL

is that the airmatic system? how does it ride?

Yamajee

Most G wagons here in the UAE are replaced with either Proflex or Reiger suspension, costy but worthy believe me. Take a look at them since you go off-roading.

grane

I had my rear springs on my 02 G500 replaced under warranty 20k miles ago. Now the left front spring (Brown) has broken so I got an estimate from a dealer on the fronts (pair) just for giggles. The tech said that indeed the fronts should be replaced but the rest of the suspension and the car was in good shape.

The next day I was told by the dealership person I had to replace all 4 springs (the rears are still fine according to the tech) because "the parts have been upgraded and we will not replace the fronts without replacing the rears." (I replaced the stock shocks with new Bilsteins at 102k miles.)

There is more to the story but that is another matter.

Any opinions about this statement? Are they just doing a CYA, telling the truth, or selling unnecessary medical haha procedures?

DUTCH

I would take it to a reputable independent mechanic. The dealer's SA is probably trying to raise his commission.

grane

I think the commission and the CYA.

Thanks for the advice as usual. This already in process; I have several reputable indies here. The 4 wheel alignment is added to the service of course.

If I recall one of them said that, after replacement, the height of the car at all 4 corners had to be measured by WIS/STAR and adjusted. Any knowledge of this?

Finally, I did my own A service (haven't done such a thing in 30 yrs very proud of myself, its therapeutic!) and tried to reset the service indicator per the procedure in the OM. It did not take. I am still getting messages I exceeded the A service interval.

Any pointers about what I should do?

DUTCH

Not on a G. You don't have air suspension. Somebody else is trying to raise their invoice amount.

grane

You're right It's just a truck.

Any ideas on the FSS reset my friend?

DUTCH

There's no procedure specific to the W463 in here, but see if there might be something to help in this attachment. MB has sometimes played games to get you back to their service departments for a service interval reset, which is really not very nice of them to do.

grane

I've seen that before and no-go.

I'll call my buddy and MB tech tonight and report back.

Oh, and when I got the G back the dealership must have scraped the front bumper and fender on something white. No biggie but I wondered why there was no walk around condition form in the truck.

grane

I spoke to the Parts Director. He told me they have a "note" from MBUSA that all springs need to be replaced. My rear springs are the current p/n and series. That made no difference to him. He told me the ride height might be different.
I asked him for a written copy of the "Note" and there was silence.

On the invoice it said
"Customer refused to replace front 2 springs and other recommended parts and services."

When I asked the SA (who switched me to the PD) what the other recommended services were that I supposedly refused the PD said replacement of the all 4 springs. When I asked him to put that in writing he refused. I believe this 4 spring replacement order covers G class from 2002 to 2007; I don't know about later models.

In speaking to other PDs they said that they are replacing springs galore on all kinds of cars. One said "Gwagen springs are junk."

I guess they are trying to get us to pay for their poor QC rather than issue a recall if it is a dangerous situation.

Recall anyone?

ET550

I had a broken front spring on my 2003 G500 last August, and the dealership just recommended I replace both fronts. No requirement to replace the rears. My dealership is also an AMG performance center but not sure whether that makes them any more knowledgeable.

grane

I had the rears replaced under warranty at the same time as you.

Last month I discovered a broken front spring (moaning noise while turning) The tech wanted to replace the front pair only but was overruled. Now with the one broken front spring the note from MBUSA to the Parts Dept is to replace ALL four springs for "safety" reasons but was reluctant toput this is writing. Why should one pay to replace the originally defective potentially unsafe spring run? Isn't this MBs' responsibility? Recall anyone?

Amnaggar

WHY?

Amnaggar

How are you liking the Brabus?

grane

On a conventional suspension like the G one always replaces shocks and springs in pairs, front pair or rear pair. These are wear components that have a finite life so one wants to go in there once. This has been industry practice for eons. Kinda like you replace the throwout bearing when you replace a clutch.

Since the stock shocks are Bilsteins you can try sending them back to Bilstein and the will repair (possibly update) them for a small charge and give them a new warranty. That way you'll have an extra set in case you need them.

BTW the latest new front springs do seem to be better made than the old springs they replaced. Much better anti rust coating for one. The alignment went fine so I see no reason for MBUSA to demand all 4 be replaced. The rears that were replaced last year also had this coating. I figure I am "safe."

I for one listen to DUTCH he is one of, if not the most, experienced and knowledgable members when it comes to G issues.

Amnaggar

One reason I passed on the GL! Air suspension BS.

DUTCH

NOT BS! I had air suspension on my 2007 ML320CDI and have it now on my 2010 Audi Q7 3.0 TDI; and it has been most excellent on both.

DUTCH

Thanks for the kudos; but there are many very knowledgeable folks on all of the G Forums who are more than willing to share that knowledge. Gott sei Dank, for them! They've certainly helped me over the years.

Amnaggar

I just don't like to wake up in the morning and find my car "sleeping" on one corner I see this on S classes in my parking and on GLs in Dubai... I like to lessen the "gadgets", so to speak, on my cars to lessen the chance I'd be ripped off by the stealerships! I worked at companies like BMW and know what happens in there!