2013 G63 owner/nightmare/problems issues/long thread/please read
02-15-2014, 02:28 AM
#1
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2013 G63 owner/nightmare/problems issues/long thread/please read
I will do a whole new thread on this car. It's been a nightmare for the passed few months. Car has a water leak and major electrical issues.
Picked up my new 13' G63 in September (traded my GL) truck is awesome I love the way it drives and roars lol. In the first week of owing the car the alarm went off on by it self couple of times during the day. Car went to the dealer with only 60 miles on it. On the way there hood light came on that the hood was opened. Stopped car went outside looked pulled on it but it was shut. I than pulled the hood open and closed it again than I shut the engine off and started it back on and it went away. Truck stays at the dealer for around a week and the dealer calls that it's ready. A hood sensor needed to be replaced. I go get it take it home and just the next day the alarm goes off again, take the car back to the dealer again with the same issue plus this time the TC malfunction light comes on in Red. A week later I get a call that car is ready and they replaced another hood sensor. Went to get the car they explained what was done but never mentioned the TC malfunction light was checked on, I also forgot about it but on the way home it comes on again so at this point a called back my service advisor and asked if they checked it. He said they did but it did not show any error codes so they don't know what was the reason it came on. I said to him that it did come on again while driving home and he said to shut the car off and on again when it's safe to do so, I did and it went away so I ask if I should be worried and he said no that sometimes it happens for no reason (WEIRD).
The alarm issue was fixed it never went on by it self again but the TC light kepts coming on plus my right rear taillight out keeps showing up and the lights are working. Since the alarm issue I left the car with the dealer to put on some Brabus upgrades since they are the dealer and installers for Brabus. Car staid there for the upgrades for over two weeks and they again told me they can't find why the TC malfunction keeps coming up on the dash. Took the car home and had it for like three weeks and during this time the TC malfunction came up at least 4 times. Once when I started the car and I tried to put it in gear it didn't let me so I called roadside to come. They show up in like 20 minutes and all hie does is shut car off and puts it back on and the shifter works again.
I than left to Europe for a week and got back went to the car tried to start it and the car is dead, not even it opened the doors with the remote(totally dead). I opened it manually called mbrace and waited for roadside. He showed up really fast. They connect jumper cables and boosts the car but it took like 10 minutes before the car started. The technician tells me to keep it running for at least 30 min and let the battery charge. I took the car for a 45 min drive. Came back parked it and went home in hopes that it just died from the cold(it was around December already). Next day I go to get the car and go to work and car battery is dead again plus I notice a huge leak from the sunroof area(a pillar on driver side part, of headliner and the trim around door all wet, got pictures of this) so I call roadside he comes gives me jump the car starts and I go straight to the dealer with it. At this point I emailed MBUSA and also spoke to them. They gave my case yo a nice woman(Jennifer)she's a manager over at MBUSA costumer service department so this went to the highest authority there on a first email/call. She does her own investigation on the car by talking to the dealer service manager Steve.
Car spends there a week they end up replacing the battery and did that test to see if nothing else is draining it but test comes back negative and they said it's all good. I bring the car home and leave it in the garage for 4 days. Came back to take it for a spin and the battery is dead, called roadside and wanted to get a tow truck and tow the car back to the dealer. But they send the same guy again and he told me that first they send a tech out and if he is able to start the car they won't send towing out, anyway car starts and I take it straight to the dealer.
Called Jeniffer to let her know car is at the dealer again. Another week in a dealer and I get a call that they found the problem and replaced the remote start module, supposedly it was draining the battery but remember the first time they said that they did the test and checked everything and nothing was draining it. I think they just blamed the remote start because it's an aftermarket upgrade witch was done at their dealership but they just thought it would be better to blame and aftermarket part. I just don't believe the remote start was an issue.
I get the car back(it's already mid January) and I'm driving home and TC malfunction comes on again and with this I never got an answer ever since the first time it happened but I take it home. For the next two weeks the TC light came on twice and that taillight out keeps coming on but all lights are working. I drove the car almost everyday those two weeks and than I leave it in a garage for 4 days, I come back the car is dead again so I do the usual and call roadside, the technician comes gives me jump car starts and while he's here the TC light pops out and the car doesn't go in to gear, he shuts it starts again puts in gear and car shuts down so he starts it up again and now it doesn't go into any gear. I said we have to tow it to the dealer but he tries again and again and it started working but a check engine light came on. I take the car straight to the dealer.
A week later they call that car is ready so I pick it up and it was fine for like two hours and than it died and got me stranded far from home. Car shut down while driving this scared me cause I was on a freeway but I pulled over safely. Started the car tried to put in gear and it didn't let me so I shut it off and turn it back on again and it gives me a TC malfunction light but at least I was able to put it in gear. Got off the first exit and as I was parking the car it shut off again by it self. I started the car up put it in gear and it died twice. Finally when it started I wasn't able to put it in any gear so I did what the roadside technician does(shut it off and start it again) but it does not work, I did it for at least 10 minutes without success. I call the dealer yell at them that why they give me a broken car to drive but all they said is to call roadside and get it over to the dealership. I was so mad at that point. I also called and spoke to Jeniffer as all this was happening. I told her that's it's just too many times something went wrong and this time the car put me in danger as it shut off in the middle of a freeway.
I called mbrace and requested tow truck cause car doesn't shift into any gears(got video of it while it was happening) and they told me that in 15 minutes I be getting a call with the info on how long it will take for towing to show up. I waited like 45 minutes and nobody has called me so I call again and they said that it be at least two hours(it was 9pm here in NY)or the next morning that they would able to send towing to get my car. I told them to forget it and I towed the car at my expense back to my garage cause the car wasn't safe where it got me stranded. Next day I call mbrace for a towing truck to get it to the dealer ASAP and I'm told that it will pick up the car between 1 and 5. Of course they send out the roadside technician to see if he can do something but as came and we went to the car it's battery was dead again so he gives me a jump and it starts but TC malfunction comes on together with the check engine light and the car does not shift into any gears so he called them and tells that a tow truck is needed. I wait there till 530pm with the car on so it don't die again but the tow truck didn't show up. I call mbrace tell them that I'm waiting for over 4 hours and nobody even called to let me know what's going on. They apologize and say that they will call within 15 minutes to let me know what's going on. I get a call back within 10 minutes and they said that towing won't be showing up untill the next morning(argh I took of from work and they haven't showed up or even managed to call and tell me that due to weather conditions they won't pick it up). Next day I get a call early in the morning that the towing will show up at 1230 on the dot. At like 12 I go to the car and it doesn't start again so I call roadside and the technician comes to me within 45 min(towing was supposed to be there at 1230) he gives me a jump car starts and TC malfunction is on plus the check engine light and car does not go into any gears. The roadside technician did the shut off put it back on again trick and finally it went into drive(without being able to put the car in neutral they would have to drag the car onto the bed of the tow truck and that's just not good for the car). I just kept the car running until the towing came. After two calls to mbrace the truck showe's up at 445 pm. I'm paying for that mbrace 300 a year plus 20 each month for that mbrace+ now I think it's just useless. Thought I be a priority to them cause to wait 3 days for a tow truck is unacceptable especially from a brand like Mercedes. This just added on to my frustration with the brand.
Car spent little over a week at the dealer and today I get a call not from the dealer but from a area manager at MBUSA(Jennifer) that car is ready. At this point I was talking strongly with her and told her that they should just buy this truck back. Over six months I only did 1200 miles on the truck and most of the miles were done going back and forth to the dealer and by dealer test driving it after each attempt to fix it. So I ask her if a buy back is something they considering at this point and she said that as of now it does not qualify for a buy back or a trade assist. She was assuring me that car is fixed and ready to be picked up. I asked her if she gives me her guarantee that the car won't get me stranded nowhere, I also told her that I have a 5 month pregnant wife that also drives the car and I really don't need her getting stuck nowhere with it and Jeniffer kept telling me that car is ready.
Today(Friday February 14) I went to pick it up, I drop the loaner off go talk to my service advisor and also asked to talk to the service supervisor both told me that car is ready. I transfer my belongings to the truck and I noticed that the truck is not even ready, the rear area was all taken apart the floor was off battery exposed. They come all saying how sorry they are and put it back in the garage to put all the parts together. Once they finished the supervisor came to get me and we go in the car, I start it the TC malfunction goes on I put it in drive and it dies(all while the supervisor was next to me) I start the car again try to put it in gear and nothing, car does not engage in any gears. I could see that they felt bad and admitted that there is really something wrong with it. I also called MBUSA but Jeniffer was out of her office. I left her a message that her assurance didn't work and this time the car didn't even make out of the dealer. I also spoke to one of her associates to let them know what went down today.
At this point I'm really frustrated and sick from all this and really feel they should give me a new car while I still want it cause if me and my wife get any more b...s... From dealer and MBUSA I will just want my money and go with a different brand. It's been an awful 6 months with this car. We are not able to enjoy it at all cause every time I got it out of the garage it just went back to the dealer. We can't go on family trips cause of the truck being constantly at the dealer. Please help a fellow member. Any thoughts will be greatly appreciated. Been with Mercedes brand for 15 years, from C,E,ML,GL to S class. This if my first AMG and it's been a nightmare.
Picked up my new 13' G63 in September (traded my GL) truck is awesome I love the way it drives and roars lol. In the first week of owing the car the alarm went off on by it self couple of times during the day. Car went to the dealer with only 60 miles on it. On the way there hood light came on that the hood was opened. Stopped car went outside looked pulled on it but it was shut. I than pulled the hood open and closed it again than I shut the engine off and started it back on and it went away. Truck stays at the dealer for around a week and the dealer calls that it's ready. A hood sensor needed to be replaced. I go get it take it home and just the next day the alarm goes off again, take the car back to the dealer again with the same issue plus this time the TC malfunction light comes on in Red. A week later I get a call that car is ready and they replaced another hood sensor. Went to get the car they explained what was done but never mentioned the TC malfunction light was checked on, I also forgot about it but on the way home it comes on again so at this point a called back my service advisor and asked if they checked it. He said they did but it did not show any error codes so they don't know what was the reason it came on. I said to him that it did come on again while driving home and he said to shut the car off and on again when it's safe to do so, I did and it went away so I ask if I should be worried and he said no that sometimes it happens for no reason (WEIRD).
The alarm issue was fixed it never went on by it self again but the TC light kepts coming on plus my right rear taillight out keeps showing up and the lights are working. Since the alarm issue I left the car with the dealer to put on some Brabus upgrades since they are the dealer and installers for Brabus. Car staid there for the upgrades for over two weeks and they again told me they can't find why the TC malfunction keeps coming up on the dash. Took the car home and had it for like three weeks and during this time the TC malfunction came up at least 4 times. Once when I started the car and I tried to put it in gear it didn't let me so I called roadside to come. They show up in like 20 minutes and all hie does is shut car off and puts it back on and the shifter works again.
I than left to Europe for a week and got back went to the car tried to start it and the car is dead, not even it opened the doors with the remote(totally dead). I opened it manually called mbrace and waited for roadside. He showed up really fast. They connect jumper cables and boosts the car but it took like 10 minutes before the car started. The technician tells me to keep it running for at least 30 min and let the battery charge. I took the car for a 45 min drive. Came back parked it and went home in hopes that it just died from the cold(it was around December already). Next day I go to get the car and go to work and car battery is dead again plus I notice a huge leak from the sunroof area(a pillar on driver side part, of headliner and the trim around door all wet, got pictures of this) so I call roadside he comes gives me jump the car starts and I go straight to the dealer with it. At this point I emailed MBUSA and also spoke to them. They gave my case yo a nice woman(Jennifer)she's a manager over at MBUSA costumer service department so this went to the highest authority there on a first email/call. She does her own investigation on the car by talking to the dealer service manager Steve.
Car spends there a week they end up replacing the battery and did that test to see if nothing else is draining it but test comes back negative and they said it's all good. I bring the car home and leave it in the garage for 4 days. Came back to take it for a spin and the battery is dead, called roadside and wanted to get a tow truck and tow the car back to the dealer. But they send the same guy again and he told me that first they send a tech out and if he is able to start the car they won't send towing out, anyway car starts and I take it straight to the dealer.
Called Jeniffer to let her know car is at the dealer again. Another week in a dealer and I get a call that they found the problem and replaced the remote start module, supposedly it was draining the battery but remember the first time they said that they did the test and checked everything and nothing was draining it. I think they just blamed the remote start because it's an aftermarket upgrade witch was done at their dealership but they just thought it would be better to blame and aftermarket part. I just don't believe the remote start was an issue.
I get the car back(it's already mid January) and I'm driving home and TC malfunction comes on again and with this I never got an answer ever since the first time it happened but I take it home. For the next two weeks the TC light came on twice and that taillight out keeps coming on but all lights are working. I drove the car almost everyday those two weeks and than I leave it in a garage for 4 days, I come back the car is dead again so I do the usual and call roadside, the technician comes gives me jump car starts and while he's here the TC light pops out and the car doesn't go in to gear, he shuts it starts again puts in gear and car shuts down so he starts it up again and now it doesn't go into any gear. I said we have to tow it to the dealer but he tries again and again and it started working but a check engine light came on. I take the car straight to the dealer.
A week later they call that car is ready so I pick it up and it was fine for like two hours and than it died and got me stranded far from home. Car shut down while driving this scared me cause I was on a freeway but I pulled over safely. Started the car tried to put in gear and it didn't let me so I shut it off and turn it back on again and it gives me a TC malfunction light but at least I was able to put it in gear. Got off the first exit and as I was parking the car it shut off again by it self. I started the car up put it in gear and it died twice. Finally when it started I wasn't able to put it in any gear so I did what the roadside technician does(shut it off and start it again) but it does not work, I did it for at least 10 minutes without success. I call the dealer yell at them that why they give me a broken car to drive but all they said is to call roadside and get it over to the dealership. I was so mad at that point. I also called and spoke to Jeniffer as all this was happening. I told her that's it's just too many times something went wrong and this time the car put me in danger as it shut off in the middle of a freeway.
I called mbrace and requested tow truck cause car doesn't shift into any gears(got video of it while it was happening) and they told me that in 15 minutes I be getting a call with the info on how long it will take for towing to show up. I waited like 45 minutes and nobody has called me so I call again and they said that it be at least two hours(it was 9pm here in NY)or the next morning that they would able to send towing to get my car. I told them to forget it and I towed the car at my expense back to my garage cause the car wasn't safe where it got me stranded. Next day I call mbrace for a towing truck to get it to the dealer ASAP and I'm told that it will pick up the car between 1 and 5. Of course they send out the roadside technician to see if he can do something but as came and we went to the car it's battery was dead again so he gives me a jump and it starts but TC malfunction comes on together with the check engine light and the car does not shift into any gears so he called them and tells that a tow truck is needed. I wait there till 530pm with the car on so it don't die again but the tow truck didn't show up. I call mbrace tell them that I'm waiting for over 4 hours and nobody even called to let me know what's going on. They apologize and say that they will call within 15 minutes to let me know what's going on. I get a call back within 10 minutes and they said that towing won't be showing up untill the next morning(argh I took of from work and they haven't showed up or even managed to call and tell me that due to weather conditions they won't pick it up). Next day I get a call early in the morning that the towing will show up at 1230 on the dot. At like 12 I go to the car and it doesn't start again so I call roadside and the technician comes to me within 45 min(towing was supposed to be there at 1230) he gives me a jump car starts and TC malfunction is on plus the check engine light and car does not go into any gears. The roadside technician did the shut off put it back on again trick and finally it went into drive(without being able to put the car in neutral they would have to drag the car onto the bed of the tow truck and that's just not good for the car). I just kept the car running until the towing came. After two calls to mbrace the truck showe's up at 445 pm. I'm paying for that mbrace 300 a year plus 20 each month for that mbrace+ now I think it's just useless. Thought I be a priority to them cause to wait 3 days for a tow truck is unacceptable especially from a brand like Mercedes. This just added on to my frustration with the brand.
Car spent little over a week at the dealer and today I get a call not from the dealer but from a area manager at MBUSA(Jennifer) that car is ready. At this point I was talking strongly with her and told her that they should just buy this truck back. Over six months I only did 1200 miles on the truck and most of the miles were done going back and forth to the dealer and by dealer test driving it after each attempt to fix it. So I ask her if a buy back is something they considering at this point and she said that as of now it does not qualify for a buy back or a trade assist. She was assuring me that car is fixed and ready to be picked up. I asked her if she gives me her guarantee that the car won't get me stranded nowhere, I also told her that I have a 5 month pregnant wife that also drives the car and I really don't need her getting stuck nowhere with it and Jeniffer kept telling me that car is ready.
Today(Friday February 14) I went to pick it up, I drop the loaner off go talk to my service advisor and also asked to talk to the service supervisor both told me that car is ready. I transfer my belongings to the truck and I noticed that the truck is not even ready, the rear area was all taken apart the floor was off battery exposed. They come all saying how sorry they are and put it back in the garage to put all the parts together. Once they finished the supervisor came to get me and we go in the car, I start it the TC malfunction goes on I put it in drive and it dies(all while the supervisor was next to me) I start the car again try to put it in gear and nothing, car does not engage in any gears. I could see that they felt bad and admitted that there is really something wrong with it. I also called MBUSA but Jeniffer was out of her office. I left her a message that her assurance didn't work and this time the car didn't even make out of the dealer. I also spoke to one of her associates to let them know what went down today.
At this point I'm really frustrated and sick from all this and really feel they should give me a new car while I still want it cause if me and my wife get any more b...s... From dealer and MBUSA I will just want my money and go with a different brand. It's been an awful 6 months with this car. We are not able to enjoy it at all cause every time I got it out of the garage it just went back to the dealer. We can't go on family trips cause of the truck being constantly at the dealer. Please help a fellow member. Any thoughts will be greatly appreciated. Been with Mercedes brand for 15 years, from C,E,ML,GL to S class. This if my first AMG and it's been a nightmare.
Last edited by hubert; 02-19-2014 at 12:13 AM.
02-15-2014, 11:51 PM
#3
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Thread Starter
Service manager said he's calling mbusa and he will tell them car is not fixed and they don't know what's wrong with it. Now they will send out a specialist to check the car. Do you guys think the Brabus upgrades might cause any warranty/buy back problems? Everything was bought by and installed by the Mercedes dealer I bought the car from. Before they sold and installed the Brabus upgrades I specefycly asked if this should be a concern and they said "no". Plus I don't think exhaust suspention and ecu are causing the problems I'm having with the truck. Most of it started before Brabus was installed. I'm so fed up by not having the car that I paid 160k for its litteraly eating me alife.
02-16-2014, 08:49 AM
#4
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'22 Alpina B7,'21 G63 Renntech obviously (wife), Wrangler(kids)
Service manager said he's calling mbusa and he will tell them car is not fixed and they don't know what's wrong with it. Now they will send out a specialist to check the car. Do you guys think the Brabus upgrades might cause any warranty/buy back problems? Everything was bought by and installed by the Mercedes dealer I bought the car from. Before they sold and installed the Brabus upgrades I specefycly asked if this should be a concern and they said "no". Plus I don't think exhaust suspention and ecu are causing the problems I'm having with the truck. Most of it started before Brabus was installed. I'm so fed up by not having the car that I paid 160k for its litteraly eating me alife.
Specialist may pounce on it,they did in my case of a lemon SL65 a few years back.
Had Kleeman LSD and ECU installed by dealer also,no problems with warranty initially until the specialist showed up (after real problems could not be fixed).
He slapped me with Status 8 in a NY second after he found out about the mods and from that moment I was on my own.....
02-16-2014, 10:24 AM
#5
MBWorld Fanatic!
I'm so sorry to hear about all of your problems. It sounds like a real nightmare. Aside from that, all of this MB "Service" doesn't surprise me one bit. My out of factory warranty R has been into the service drive many times with various issues that the dealer is not able to fix. Sometimes my power trunk won't open, sometimes the parktronic goes crazy, and occasionally a cylinder has misfired and there is a code stored and they don't know how to proceed. I just don't understand how I can have all of these issues and the dealer can't fix it. I don't blame the technician, but rather the way the dealer addresses a problem and how MB treats these issues when they come up. Mind you, all of this is coming out of my own pocket to get fixed as well rather than MB footing the bill. It just drives me nuts that I drop the car off, they admit nothing can be done, I get charged diagnostic time, and I pick it up with the same issue knowing it hasn't been fixed.
I wish the best to you but look into a lemon law type scenario where MB can take the car back. I know a local dealer had to do a lemon law buy back a 2013 S65 recently because a problem couldn't be fixed, maybe the same can happen to you. From what I understand if they can't fix a problem three times, they'll do it.
As for your tune, I know MB corporate does not like this and they could blame that for being the issue. I'd get the tune removed before proceeding too much more with MB corporate-- you don't want them to have extra ammo against you, so just get rid of it for now.
Edited to add:
Next time when installing a remote start, look into a retrofit of a standalone Webasto heater. This is an OEM option offered in Europe that we don't get here in the States and adds a button to your switch row (I believe to the right of your driver's heated seat). This way with a full OEM integration that also mitigates the chance of electrical issues such as battery drainage.
I'm not saying the Brabus tune nor your aftermarket remote start are causing the issue(s) but, again, it can be used against you.
I truly wish you the best of luck because this sounds like the biggest nightmare!
I wish the best to you but look into a lemon law type scenario where MB can take the car back. I know a local dealer had to do a lemon law buy back a 2013 S65 recently because a problem couldn't be fixed, maybe the same can happen to you. From what I understand if they can't fix a problem three times, they'll do it.
As for your tune, I know MB corporate does not like this and they could blame that for being the issue. I'd get the tune removed before proceeding too much more with MB corporate-- you don't want them to have extra ammo against you, so just get rid of it for now.
Edited to add:
Next time when installing a remote start, look into a retrofit of a standalone Webasto heater. This is an OEM option offered in Europe that we don't get here in the States and adds a button to your switch row (I believe to the right of your driver's heated seat). This way with a full OEM integration that also mitigates the chance of electrical issues such as battery drainage.
I'm not saying the Brabus tune nor your aftermarket remote start are causing the issue(s) but, again, it can be used against you.
I truly wish you the best of luck because this sounds like the biggest nightmare!
Last edited by xxGenericSNxx; 02-16-2014 at 10:34 AM.
02-16-2014, 11:18 PM
#7
MBWorld Fanatic!
Thread Starter
What is status 8? I'd mbusa denies my dealers claim can a sue the dealer? They are the ones that showed me and sold me the Brabus upgrades. I won't drive a broken 160k car that does not even make out of the dealer!!!
Best of luck!
Specialist may pounce on it,they did in my case of a lemon SL65 a few years back.
Had Kleeman LSD and ECU installed by dealer also,no problems with warranty initially until the specialist showed up (after real problems could not be fixed).
He slapped me with Status 8 in a NY second after he found out about the mods and from that moment I was on my own.....
Specialist may pounce on it,they did in my case of a lemon SL65 a few years back.
Had Kleeman LSD and ECU installed by dealer also,no problems with warranty initially until the specialist showed up (after real problems could not be fixed).
He slapped me with Status 8 in a NY second after he found out about the mods and from that moment I was on my own.....
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02-16-2014, 11:34 PM
#8
MBWorld Fanatic!
Thread Starter
As I stated before that MB of Brooklyn sold and installed those Brabus upgrades so all is in their computers and I'm sure they already showed mbusa the history and what was done to the car until now. I think there's a law here in NY that requires mbusa to prove that the cause of existing issues are the Brabus upgrades.
The last time the dealer called they were assuring me that car was done and they checked it many times. The service manager said to me "if he was working on the car and it didn't show him what was broken he would say he don't know what's wrong but he found the issue was able to pinpoint it and change the part that was broken and the car is fixed" and it wasn't cause the same issue happened with him in the passenger seat while trying to leave the dealer.
I would think mbusa have some respect for Brabus since they allow dealers to sell their product.
The last time the dealer called they were assuring me that car was done and they checked it many times. The service manager said to me "if he was working on the car and it didn't show him what was broken he would say he don't know what's wrong but he found the issue was able to pinpoint it and change the part that was broken and the car is fixed" and it wasn't cause the same issue happened with him in the passenger seat while trying to leave the dealer.
I would think mbusa have some respect for Brabus since they allow dealers to sell their product.
I'm so sorry to hear about all of your problems. It sounds like a real nightmare. Aside from that, all of this MB "Service" doesn't surprise me one bit. My out of factory warranty R has been into the service drive many times with various issues that the dealer is not able to fix. Sometimes my power trunk won't open, sometimes the parktronic goes crazy, and occasionally a cylinder has misfired and there is a code stored and they don't know how to proceed. I just don't understand how I can have all of these issues and the dealer can't fix it. I don't blame the technician, but rather the way the dealer addresses a problem and how MB treats these issues when they come up. Mind you, all of this is coming out of my own pocket to get fixed as well rather than MB footing the bill. It just drives me nuts that I drop the car off, they admit nothing can be done, I get charged diagnostic time, and I pick it up with the same issue knowing it hasn't been fixed.
I wish the best to you but look into a lemon law type scenario where MB can take the car back. I know a local dealer had to do a lemon law buy back a 2013 S65 recently because a problem couldn't be fixed, maybe the same can happen to you. From what I understand if they can't fix a problem three times, they'll do it.
As for your tune, I know MB corporate does not like this and they could blame that for being the issue. I'd get the tune removed before proceeding too much more with MB corporate-- you don't want them to have extra ammo against you, so just get rid of it for now.
Edited to add:
Next time when installing a remote start, look into a retrofit of a standalone Webasto heater. This is an OEM option offered in Europe that we don't get here in the States and adds a button to your switch row (I believe to the right of your driver's heated seat). This way with a full OEM integration that also mitigates the chance of electrical issues such as battery drainage.
I'm not saying the Brabus tune nor your aftermarket remote start are causing the issue(s) but, again, it can be used against you.
I truly wish you the best of luck because this sounds like the biggest nightmare!
I wish the best to you but look into a lemon law type scenario where MB can take the car back. I know a local dealer had to do a lemon law buy back a 2013 S65 recently because a problem couldn't be fixed, maybe the same can happen to you. From what I understand if they can't fix a problem three times, they'll do it.
As for your tune, I know MB corporate does not like this and they could blame that for being the issue. I'd get the tune removed before proceeding too much more with MB corporate-- you don't want them to have extra ammo against you, so just get rid of it for now.
Edited to add:
Next time when installing a remote start, look into a retrofit of a standalone Webasto heater. This is an OEM option offered in Europe that we don't get here in the States and adds a button to your switch row (I believe to the right of your driver's heated seat). This way with a full OEM integration that also mitigates the chance of electrical issues such as battery drainage.
I'm not saying the Brabus tune nor your aftermarket remote start are causing the issue(s) but, again, it can be used against you.
I truly wish you the best of luck because this sounds like the biggest nightmare!
02-18-2014, 02:45 PM
#9
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Euro Cars Only
I would love to read about your issues but without any structure it really hurts my eyes. That said I did read the first bit and from the little bit i read, the first thing that came to my mind was Lemon Law. Same issues repeatedly happening, should it apply`?
02-18-2014, 04:58 PM
#10
Super Member
I think a "Status 8" is when MBUSA decides to void the car's warranty due to aftermarket modifications.
I'm not sure whether they void the warranty on parts or systems affected by the mods, or if they go "nuclear" and void the warranty on the entire car. Absent should be able to clarify or correct me, as he has been on the receiving end of this.
I'm not sure whether they void the warranty on parts or systems affected by the mods, or if they go "nuclear" and void the warranty on the entire car. Absent should be able to clarify or correct me, as he has been on the receiving end of this.
02-18-2014, 10:59 PM
#11
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I'm sorry but I was really pissed that day cause dealer and the case manager assured me the car is ready and when I went to pick it up it didn't even make it out of the lot so I just went on to release some stress.
02-18-2014, 11:09 PM
#12
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Today mbusa technicians showed up and as suspected they blamed issues on Brabus. They did not void the warranty but advised the service manager to put the car back to stock and than see if it will give same issues. So they removed the ecu and remote start, unplugged the suspension and exhaust and will drive the car this week connecting one thing at a time. But first they will drive it being stock for two days to see if it gives any codes. Now I'm really wondering what will come out of it.
I broke the thread into paragraphs, hope it's easier to read now. Sorry for the grammar as English is not my first language.
I broke the thread into paragraphs, hope it's easier to read now. Sorry for the grammar as English is not my first language.
I think a "Status 8" is when MBUSA decides to void the car's warranty due to aftermarket modifications.
I'm not sure whether they void the warranty on parts or systems affected by the mods, or if they go "nuclear" and void the warranty on the entire car. Absent should be able to clarify or correct me, as he has been on the receiving end of this.
I'm not sure whether they void the warranty on parts or systems affected by the mods, or if they go "nuclear" and void the warranty on the entire car. Absent should be able to clarify or correct me, as he has been on the receiving end of this.
Last edited by hubert; 02-19-2014 at 12:15 AM.
02-19-2014, 01:05 AM
#13
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G63 '14
Wow what a crazy story!
Best of luck man. Hopefully the dealer will either fix your G or will buy it back and prepare a new one for you.
We have two G63s in our garage (Manhattan) and the other G (2013) is going through some major issues too. Valet guys told me that some kind of message about Passenger's AirBag pop-ups all the time, check engine etc. It's been with the dealer since end of December! They even said that they may have to send the truck back to Europe.
Please keep us posted on any updates.
Fingers crossed!
Best of luck man. Hopefully the dealer will either fix your G or will buy it back and prepare a new one for you.
We have two G63s in our garage (Manhattan) and the other G (2013) is going through some major issues too. Valet guys told me that some kind of message about Passenger's AirBag pop-ups all the time, check engine etc. It's been with the dealer since end of December! They even said that they may have to send the truck back to Europe.
Please keep us posted on any updates.
Fingers crossed!
02-19-2014, 01:05 PM
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2011 G55
Sorry to hear about your troubles, best of luck. I am thinking all of this derived from all the Brabus upgrades but who knows.
On a side note, I don't understand why people upgrade/modify a G-class. It's a truck, not a sports car.
On a side note, I don't understand why people upgrade/modify a G-class. It's a truck, not a sports car.
Last edited by Behike; 02-19-2014 at 02:10 PM.
02-19-2014, 11:51 PM
#15
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Today's update,
Car is all stock, all Brabus components are off or taken out. The dealer gave me the truck back to test drive it until Friday. If no codes or problems arise we will start connecting Brabus stuff one by one and see if anything changes. They also had the service manager drive it yesterday and car drove fine. So far everything is good no issues. They also overnighed Brabus ecu back to their headquarters for them to run some tests.
Car is all stock, all Brabus components are off or taken out. The dealer gave me the truck back to test drive it until Friday. If no codes or problems arise we will start connecting Brabus stuff one by one and see if anything changes. They also had the service manager drive it yesterday and car drove fine. So far everything is good no issues. They also overnighed Brabus ecu back to their headquarters for them to run some tests.
02-20-2014, 08:15 AM
#16
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'22 Alpina B7,'21 G63 Renntech obviously (wife), Wrangler(kids)
I could sue the dealer if I wanted (their new service manager spilled the beans to MB rep,"by accident" he claimed).
Decided no to,car had only less then a year on a lease left so I decided to just ride it through and have the dealer "owe me a favor".
Worked pretty well for me.......
02-20-2014, 12:21 PM
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2011 G55
Today's update,
Car is all stock, all Brabus components are off or taken out. The dealer gave me the truck back to test drive it until Friday. If no codes or problems arise we will start connecting Brabus stuff one by one and see if anything changes. They also had the service manager drive it yesterday and car drove fine. So far everything is good no issues. They also overnighed Brabus ecu back to their headquarters for them to run some tests.
Car is all stock, all Brabus components are off or taken out. The dealer gave me the truck back to test drive it until Friday. If no codes or problems arise we will start connecting Brabus stuff one by one and see if anything changes. They also had the service manager drive it yesterday and car drove fine. So far everything is good no issues. They also overnighed Brabus ecu back to their headquarters for them to run some tests.
02-21-2014, 12:57 AM
#20
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Thank You all for responding.
I know that if brabus is to blame I will take everything off and try to return the truck to and let the dealer deal with Brabus since they bought and installed the parts. I also think that the remote starter might have something to do with all the issues since it also gave me problems after installation.
Car went back to the dealer today and they will start connecting Brabus parts one by one. Hope the dealer will find the problem this time.
I know that if brabus is to blame I will take everything off and try to return the truck to and let the dealer deal with Brabus since they bought and installed the parts. I also think that the remote starter might have something to do with all the issues since it also gave me problems after installation.
Car went back to the dealer today and they will start connecting Brabus parts one by one. Hope the dealer will find the problem this time.
Last edited by hubert; 02-21-2014 at 12:59 AM.
03-13-2014, 07:38 AM
#22
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2014 S550 - SOLD, 2014 GL550 - SOLD, 2014 GL63 AMG, 2015 S63 AMG Sedan, 2015 S63 AMG Coupe
Did you ever find out what the problem was or are you still having same issues?
03-19-2014, 02:21 PM
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2013 G63
I am having problems with my 2013 G63 as well except our issues are different. The vehicle has been in the shop for minor issues to major transmission work. First the outside temp was not reading properly, the console display unit periodically doesn't work, windshield wipers malfunctioned, steering stabilizer went out & now the torque converter is needing replaced. I have owned the vehicle for 7 months & it has been worked on by the dealership for more than 2 months. The last repair took 26 days. MBUSA agreed to buy the vehicle back. The paperwork was started today & it can take 4 weeks before the buy back takes place.
