MomsBenz

I just got a call from Walter's MB and MBUSA is buying back my GL!!! Thank you all for your help and support! I will be sporting my new GL450 very soon!!! I can not even begin to tell you how good this feels

oknish

Awesome.

JimBarnhart

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I'm very happy for you. Persistence and the letters got them to realize you weren't going to lay down your sword.

Have you picked out the new ride yet?

BeanCounter

Congrats.................It's good to hear that they are doing the right thing. I'm sure it did not hurt that you were documenting your process the whole way along on this website. You would be very surprised on how sites like this are monitored by dealers/manufacturers. I had a problem with a boat a few years back and vented my frustrations on a boating webiste. It got taken care of within 48 hours of my post after weeks of frustration with the dealer. Post pics of the new ride when you get it........

B200Turbo

Congratulations and please post new photos.

Newbie_2_MB

Great news! Glad to know MBUSA will stand behind their products.

MomsBenz

Thank you!!! Everything has paid off! I told them I would like Pewter this go around. They are going to look for me and tell what they find. They said if they couldn't find exactly what I am looking for they would order it for me

Beancounter-I hope they saw my posts It is smart of them to monitor these forums. Glad to hear you got your boat problems straightened out.

Jen-It is very nice knowing MBUSA will stand behind their products. That is the reason I will definitely buy a new one

I promise pics to follow as soon as I get the new one. They said the process can take 30-60 days. So it should be soon!!

neodoc

Kaila:

I'm very happy for you. As an old friend of mine would say, "You're one tough broad!" Your husband must also be very proud of you. Good luck with your new truck.

vinceching

glad to hear they finally came through.

curious... how are they doing your buyback? are they giving you all your money back or charging you for usage?

btw, you should remove some "extra" things from the lemon'd gl like the spare tire, rear cargo cover, some bulbs as spares, etc ;-)

MomsBenz

I am not sure about the money involved with the buy back. A company named ISG is handling it. They haven't contacted me yet. LOL, my husband and I did talk about taking the cargo cover and net out

Neodoc-Yeah, my hubby is pretty proud. He felt bad he wasn't home to deal with it for me. It feels really good doing this on my own

MB Fanatic

Woohoo. Lets all have drinks now.

Nevada Jack

Although not a regular anymore, I have followed the saga of your GL. Glad it all worked out for you. Enjoy the new ride...

MomsBenz

Thanks Jack!! How's your new ride treating you?

MB Fanatic - I do need a drink! LOL!!! I will celebrate once I am in my new ride

BlownV8

I'd say there was evidence of just the opposite. It appears they refused to do anything without fear of a lawsuit. Had they appeased without threats from a lawyer, I would say they were standing behind their products but that doesn't appear to be the case.

MomsBenz

I never hired a lawyer. I wrote a letter and mailed it to MBUSA and the dealership. I was going to give them two weeks then let the lawyer I spoke with contact them. The dealership called me within a week of receiving the letter and said they would buy it back. No lawyer, just me I agree that I shouldn't of had to push so hard, but at least they did it.

BlownV8

A certified letter will get their attention. I think they knew that you had them. It seems you went through quite a bit to get their attention but I'm glad it worked for you.

MomsBenz

Thank you

thebishman

This is great news. Glad it worked out.

Bish

Nevada Jack

The new ride is really great. Perfect size for me and such fun to drive. A different ride than the GL and S but one cannot complain if you know what I mean...:-) In short ... I love it.

MomsBenz

Good to hear. It is a gorgeous car!

ReachWest

Wow - that's great news. (I've been silently following your saga) Happy to hear it all worked out and pleased to know that MB is doing the "right thing"

Look forward to seeing pics of your new GL!

MomsBenz

Thank you! MB doing the "right thing" is the reason why I have no hesitation buying another one.

dieseldoc

that is outstanding. great job.

MomsBenz

Thanks! I couldn't of done it without all the help and encouragement here.

oknish

Party at Mom's when she gets her new one