Danm1433

Keep us posted... I was in the dealer today and mentioned this to service and they said they never heard of it and that I should make an appointment. I would much rather just walk in and tell them I need tsb "xyz" applied then them ripped apart my brand new ML... Assuming its a software fix.

mikedr

As soon as I find out anything I'll post ...

mikedr

Sent an email to my dealer ... We'll see. They are aware that I'm seriously considering returning the car via lemon law if it's not fixed relatively soon. Hopefully that puts some pressure on MBUSA.

fabbrisd1

So let me get this straight - after several-to-many unsuccessful service visits to your dealer - you have chosen NOT to call MB Customer service - and NOT start major 2nd channel of resolution.

Frankly you are getting no where - with another dealer that whole infotainment system and antenna/amplifier system would have been already pulled and replaced under MB approval..

Do you really think there are over 6K GLK's your model out there right now with this issue.

You have a lazy dealer who is not working to get full resolution for you..

mikedr

Well, the comand unit has been replaced. As has the Sirius control unit. As has the satellite antenna. Nothing worked. What say you?

mikedr

And, maybe I'm a Pollyanna, but I do believe the dealer when they say MBUSA has recognized this as a known issue and they are working on a fix.

twinturba

Thanks to this thread I realized my glk has Sirius radio! Guess it wasn't high on my list, but it does seem to work fine so far.

tbirdvet

I had my vehicle at the dealership the other day as they wanted to record some additional data. I was there when they called MB direct so I know MB is trying to figure this out. My dealer is doing all they can at this point.

mikedr

It appears that the issue is just for GLKs with push-button start.

cpsseals

My 2014 with push button start and only 1200 km just started with this issue. Love the car but just won't renew the Sirius subscription in 6 months. Maybe when the fix is in I'll get Sirius to win me back with a "generous" offer, or not.

mikedr

Please let your dealer know, and have the. Contact MB! The more disgruntled customers, the faster the fix.

JServidio

Just wanted to confirm this isn't related to just the 2014 GLK. My week old ML-350 has the same exact issue, so I am guessing it has to do with the updated electronics?

mikedr

I contacted my dealer, and he's said that there's no word yet on a fix. My 90 day trial runs out in about a month. I'm trying to decide if I'm going to let it lapse and restart Sirius once this has been fixed.

rediesel

You get 6 months of Sirius free. Sucks you all are having these SAT radio issues. I don't think Sirius and Mercedes collaborate well. The sirius integration (espically voice control) is much better in my 2012 Ram 1500 than my 2014 AMG.

mikedr

Yeah, I don't get it. I've had XM on cars for YEARS now, and never had had this type of problem. I'm curious if with the "new" version of Comand on the CLA, GLA, and other vehicles, if they went with a new system, such that we're still operating off a "kludge."

Gr3gJ

My GLK 350 will be arriving in Baltimore tomorrow or Thursday with Sirius and Keyless-Go. From reading this thread, it sounds like I will likely have a problem with Sirius. I probably won't get it here in Louisville until next week (hopefully before I leave on a business trip...), but I will definitely check this. Thanks everyone for the heads up!

mikedr

I have two competing thoughts on this. First, I hope you don't have the problem, which would mean that something has been fixed that could apply to the rest of us. Second, I hope you do have the problem, so there's more people pressuring MB to get off their butts and fix the problem. :\

RSNovi

This week:
Monday - updating
Tuesday - worked fine
Wednesday - updating

mikedr

I talked with my dealer last week . . . this sadly doesn't seem to be a high priority for Mercedes.

Eyesncars

I haven't had this problem with my car. I do have the Harmon Kardon system. Maybe it's not affected like the standard system.

mikedr

I do have the HK system, too, and have the problem. We seemed to have narrow it down to vehicles that have push-button start -- does yours have this?

Eyesncars

Yes. I have keyless-go.

Eyesncars

Mine is also a Blue Tec. Maybe that has something to do with it. I don't have an eco stop button either.

mikedr

That's interesting. Very odd. When was your vehicle made/delivered? I wonder if it does have something to do with BT or eco . . . .

Eyesncars

My car was ordered in December and delivered in February.