chuckmahon

Hello fellow GLK Owners!

Wanted to ask if anyone else has encountered the dreaded Command Dial / Wheel failure that is so well documented in the C Class community. (see link below)

If so - and since it is so prolific, is there any hope of MB replacing this in an out of warranty vehicle? Recall? Service bulletin of some kind? Seems like this part will fail every 4 years like clockwork.

Thanks!

Chuck

e.g. https://mbworld.org/forums/e-class-w...trol-knob.html

bop11

My 2010 (built end of 2009) is still without problem. Doubt MB will repair after warranty if it goes bad. Has yours failed?

chuckmahon

Mine failed a few weeks ago - right at 4 year mark! Uncanny!

Any insights to removing whole assembly from the GLK console? Is it similar to E/C Class?

bop11

probably exactly the same as C class.

NYCGLK

i had my screen die a while back (still under warranty). Never had problem with idrive.

AzCamel

Nevermind, found it

TSchuettinger

It's weird to hear about this on anything else than the C class. What's funny is, the command knob problem dosent show up in consumer reports, nor do people bring it up on consumer reviews on edmunds, kbb, cars.com ect...

AzCamel

Seems like mine just died after I updated the nav system. Bought the replacement aluminum shaft, hopefully this is the issue

chuckmahon

wait, there is a replacement *aluminum* shaft? Where did you get it? How installed?

thanks!

AzCamel

eBay. It was 30 bucks. I should get it Friday and will attempt to fix it Saturday evening

chuckmahon

Share a link - please!!!

AzCamel

IE Works Replacement Shaft for Mercedes Console Command Controller Knob Multi-Switch Push-Button Assembly Repair

AzCamel

The part came in and it is quality, fits perfectly and most importantly I got my scroll function back!.

notes:
There are 10 screws on the back, some of then recessed deep and I couldn't get to it with my torx, u used an Allen that fit and removed it carefully.

I also managed to remove the unit without cutting the wires likes other did, follow the wire, it is held to the consol by a clip that you must pull the carpet back to reach, then unclip it.

B737

nice job AZ, i ordered this piece to have on hand...

Dbcloudstrife1

Hello,

I have a 2011 glk350 4matic. I want to change the aluminum shaft but I am having trouble getting started and removing the console.i have spent alot of time searching online and looking around the console myself. So far, I have removed the back of the console and 3 screws, 2 on the back and 1 under the little rubber compartment. I have the step by step instructions once I get it open. Can anyone help me past this point?

Mystic2k

You can refer to this video "https://www.youtube.com/watch?v=gU5NB7jpqOM".
I just replaced mine with aluminum shaft a month ago.
Good luck!

Dbcloudstrife1

Thanks for sending. I have seen this video and the console is different than the glk so it did not help me.. I wanted to see exactly how to remove the screws etc on the glk console and how to get it off without breaking.

Mystic2k

The video C class is very identical to GLK except it's right hand drive vs left hand drive.
I put a short instruction to remove the shifter cover. Hopefully it helps.

Dbcloudstrife1

Wow, I think this is exactly what I was looking for. I will go take a look and see if I can make some progress. Thanks so much for taking the time to share.

webada

Mine just broke after almost 10 years. 2010 GLK here. Have order the parts necessary. any tips on the disconnecting the cable?

Wish me luck!

Mystic2k

I didn't disconnect any cable. So it didn't have much room to move around the module. But I got it changed.