RSE Wireless Headphone issue

[bradshaw46]

Hi All- Just purchased a 2012 ML350 with the Rear Seat Entertainment system (factory installed). We were provided with two sets of remotes and wireless headphones (P/N : A 212 870 47 89). The remotes work fine, and the audio plays great through the vehicle speakers. However, we haven't been able to get audio through the wireless headphones - which are supposed to be IR. No matter what we try, we haven't been able to get them to work. The part number is correct (according to the Parts tech), so - short of going back to the dealer - does anyone have any ideas on what we could be doing wrong?

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[twodivers]

Originally Posted by bradshaw46

does anyone have any ideas on what we could be doing wrong?

Not to be disrespectful, but did you check to see if the headsets have batteries installed? They likely don't ship with them, and for an IR headphone to work, it needs power.

[bradshaw46]

Originally Posted by twodivers

Not to be disrespectful, but did you check to see if the headsets have batteries installed? They likely don't ship with them, and for an IR headphone to work, it needs power.

No offense taken.

Yep, I've tried new batteries, all to no avail. Stopped into a dealership (not the one I bought it from) over the weekend, and they said that each vehicle's headsets have to be 'paired' to the system. I confirmed that I have the correct headphones, but the truck needs to go back in to have them fix it. I didn't have time to let that particular shop do it (was traveling out of town), so I'll take it back to my purchasing dealership to have them take care of it. I haven't been able to find any 'pairing' info online, so I'm presuming they'll have to do it. :-(