Bruce_Benz

I have a recently purchased 2013 ML 350 CPO. The Sirius radio once activated has not been able to receive data such as traffic, weather,etc. Multiple attempts with Sirius customer service to refresh the signal all failed; the radio only receives music and regular programming of the available channels. It will not tune to either channel zero (0) or to the ubiquitous channel 184. Sirius directed me to the dealer. After keeping the vehicle four hours and putting several software patches on the Command system, the problem persists. The plan is to now swap out the Sirius control unit. I have the vehicle scheduled to go in for that next week. My question is exactly where is that unit located? I am not interested in ablative surgery on the interior of the car to accomplish this project. An e-mail query to my service writer has gone unanswered and hence my request for information in this venue.

Thanks for any insight you may be able to provide...

AS705

When we purchased 2012 ml new, we had full trial Sirius including traffic & weather during six month free trial period. This changed with continued subscription. Numerous calls to Sirius result in various explanations for no traffic/weather, mostly attempting to blame MB for not having an agreement with Sirius Ora problem with the vehicle. The only reason we subscribe is for traffic/weather which does not work so we negotiate a reduced subscription rate. During one renewal, Sirius deactivated the service, they insisted that the radio not working was a MB problem when the Sirius only required to be activated.

Bottom line - don't trust that it is an issue with MB. Sirius simply does not deliver the traffic and weather service and cannot provide an explanation other than to blame MB. When the traffic/weather did work, it was excellent...that is of little benefit when it mostly does not work.

fabbrisd1

Let the dealer do their thing - which is under warranty so no cost to you - there will be no "evidence" of their work... satisfaction under warranty is your priviledge..

Samaral

The XM trial period it is a subscription from US, once the period it is finished and you apply for a paid subscription it becomes a Canadian one that do not offer weather or traffic.

AS705

Thanks. I thought may be US vs Canadian subscription

efzauner

anyone solve this problem?
I have Sirius Canada on my R350 2011 Nav but Sirius Canada says I cannot add Nav, yet they have my car listed on siriusxm.ca as being compatible with Nav.