Broken engine ML350 till 100.000km- People help me! please..
11-28-2014, 06:09 AM
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ML350 diesel 2012
Broken engine ML350 till 100.000km- People help me! please..
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Dear Gentelments!
Please help me with complain.
My car MB ML 350 bluetec 2012 till 100.000km. I came with complain to official MB service in 2014.09.06 and MB service till now 2014.11.27 can't repair my car without any explanation, they can't tell when exactly my car will be ready. It is very stupid and unprofessional .I send official claim( by email: dialog@daimler.com) to Daimler AG in 2014.11.03 and only after 17 days I receive answer " we receive you claim and we come back as soon as possible". Again NOTHING till today . I am very disappointed on MB ML350 quality and on MB official service. Car number WDC1660241A040354
What to do? How to get clear answer from official MB service.? Where to send claims.?
P.s. Problem in details: 06th September ( 99600km) my car lost force in accelerator. Without any check in panell. After I came to service they found my injector was broken by mechanical way and it damaged engine piston. After service (they change injector and piston) next day was broken catalysator.
And now MB service keep my car more than 2 months and don't inform me then my car will be repaired. They say USA can't send to us details in time. I don't know what it happens and why? What do you suggest to do.?
this is my third and last Mercedes
Regards
Arminas Kildisis, Europe
Dear Gentelments!
Please help me with complain.
My car MB ML 350 bluetec 2012 till 100.000km. I came with complain to official MB service in 2014.09.06 and MB service till now 2014.11.27 can't repair my car without any explanation, they can't tell when exactly my car will be ready. It is very stupid and unprofessional .I send official claim( by email: dialog@daimler.com) to Daimler AG in 2014.11.03 and only after 17 days I receive answer " we receive you claim and we come back as soon as possible". Again NOTHING till today . I am very disappointed on MB ML350 quality and on MB official service. Car number WDC1660241A040354
What to do? How to get clear answer from official MB service.? Where to send claims.?
P.s. Problem in details: 06th September ( 99600km) my car lost force in accelerator. Without any check in panell. After I came to service they found my injector was broken by mechanical way and it damaged engine piston. After service (they change injector and piston) next day was broken catalysator.
And now MB service keep my car more than 2 months and don't inform me then my car will be repaired. They say USA can't send to us details in time. I don't know what it happens and why? What do you suggest to do.?
this is my third and last Mercedes
Regards
Arminas Kildisis, Europe
