Anyone have an idea of what STEALER gets on a sale?
04-16-2014, 08:08 PM
#26
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2013 Porsche Cayenne
I didn't stick it to him. I responded accurately and didn't give out all 10s. I cited to them that even when signing the car off to me, the pdf certificate they sent me had my signature forged because they really didn't demo the features to me and rushed me out. I told this to him today and there was silence on the phone. I feel bad if he didn't get anything, but on the other hand, they did make me 'suffer' this time around. I won't go back to that stealership again. Buying a Mercedes should be a positive experience - this time around it was not.
04-16-2014, 08:12 PM
#27
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Does mbusa care??? Do they read these forum posts?? I'm being rhetorical here but if they really care about their product and client then they've got to change the behavior at the dealership level. Believe me when I say I suffered through this process....more anxiety that I ever needed.
(Ok.. I'll stop with the drama now..maybe I'll take a long drive with the massage turned on.)
(Ok.. I'll stop with the drama now..maybe I'll take a long drive with the massage turned on.)
Last edited by SaffsDad; 04-16-2014 at 08:26 PM.
04-16-2014, 08:18 PM
#28
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2014 S550, 2011 E350 Cabriolet, Asgard Mothership
I didn't stick it to him. I responded accurately and didn't give out all 10s. I cited to them that even when signing the car off to me, the pdf certificate they sent me had my signature forged because they really didn't demo the features to me and rushed me out. I told this to him today and there was silence on the phone. I feel bad if he didn't get anything, but on the other hand, they did make me 'suffer' this time around. I won't go back to that stealership again. Buying a Mercedes should be a positive experience - this time around it was not. Does corporate even realize how screwed up this whole process is?? If I get more calls like this, I will be calling mbusa to complain.
Thanks
Tom
04-16-2014, 09:15 PM
#29
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Actually, MBUSA really cares for the surveys and uses them as a tool for/against the dealers. There is an additional discount the dealer receives based on survey results. They employ the same ratings process on surveys as American Express; if the marks are not tops, they're bad. I give them credit for that.
I have had several really poor experiences from our long-term dealer in Mpls. that actually made me look at Audi/BMW again and thus ended up with a BMW. Not a lot of choice in that town.
Along with some issues with Roadside Assistance, I was impressed that several people (MBUSA director level) called to follow-up.
Not sure it resulted in anything but at least they were reading the results. Very different at BMW; you can respond any way you like and nobody will follow-up...
I have had several really poor experiences from our long-term dealer in Mpls. that actually made me look at Audi/BMW again and thus ended up with a BMW. Not a lot of choice in that town.
Along with some issues with Roadside Assistance, I was impressed that several people (MBUSA director level) called to follow-up.
Not sure it resulted in anything but at least they were reading the results. Very different at BMW; you can respond any way you like and nobody will follow-up...
04-17-2014, 02:30 PM
#30
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Also I bet they make more profit on the cost of upgrades than the base cost of the car... I'm certain they make $7-10K profit per car to keep them in business. They likely make a lot more than that serving and repairing the cars...
04-18-2014, 05:48 AM
#31
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I can believe $200-$300 commission, even on an S Class sale.
From what I've heard, they make the most money selling used cars, but that's from a guy who sold Dodge's, and claimed they made barely anything on new car sales (not talking about salesman profit, talking about dealer profit).
From what I've heard, they make the most money selling used cars, but that's from a guy who sold Dodge's, and claimed they made barely anything on new car sales (not talking about salesman profit, talking about dealer profit).
04-18-2014, 10:28 AM
#32
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I can believe $200-$300 commission, even on an S Class sale.
From what I've heard, they make the most money selling used cars, but that's from a guy who sold Dodge's, and claimed they made barely anything on new car sales (not talking about salesman profit, talking about dealer profit).
From what I've heard, they make the most money selling used cars, but that's from a guy who sold Dodge's, and claimed they made barely anything on new car sales (not talking about salesman profit, talking about dealer profit).
04-18-2014, 11:14 AM
#33
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Not true. The holdback is paid on all new cars except cars traded from another dealer.
04-18-2014, 01:22 PM
#34
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to work in that world, and to have to be 'a guy like that' for 200-300 per car
sounds like a huge mistake.......but then again, the world will always need ditch diggers too eh?
sounds like a huge mistake.......but then again, the world will always need ditch diggers too eh?
04-18-2014, 01:41 PM
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04-19-2014, 07:42 AM
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04-19-2014, 09:36 AM
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s class
I'm glad to hear its not for money. That makes it much better.
What do you cheat and lie for? Shelter, food, sex, power....?
From your sig, I suspect sex is right up there on your need list.
04-19-2014, 10:12 AM
#40
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I guess I could lie if it involved me getting some nice conifers; sex is great too
