S-Class (W221) 2007-2013: S 320 CDI, S 350, S 450, S 500, S 550, S 420 CDI, S 600

Class Action for Vibration problems?

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Old 10-08-2012, 08:58 PM
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2015 White/brown Nappa S550, '13 S550 4 matic, 11 S550 sold, '10 S550 Sports BLACK 08 S550 P3 sport
Originally Posted by lungs414
I am only interested in a 4matic. Are these affected? I don't recall reading about the 4matics.
Thanks
i drove 1 4matic and that one did not have the vibes. my suggestion would be to drive the vehicle before making decision. good luck
Old 10-15-2012, 04:44 PM
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Lungs414: how do like ur new 4 matic.
How's the ride??
Old 10-15-2012, 06:36 PM
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I like it

I have to say it is very comfortable for me. The ride is great. Picked up the car saturday and only put about 100 miles on it so far. No vibrations of any kind. I have to say now that it is a lease, I have a different mindset about problems. Not as worried about it, but definitely dont want any.
I traded my 09 in for a three letter german car top of the line over the summer. They bought it back after numerous electrical issues. I will never go down that road again, EVER. I might try another brand but never that one.
Old 10-15-2012, 07:30 PM
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Originally Posted by lungs414
I have to say it is very comfortable for me. The ride is great. Picked up the car saturday and only put about 100 miles on it so far. No vibrations of any kind. I have to say now that it is a lease, I have a different mindset about problems. Not as worried about it, but definitely dont want any.
I traded my 09 in for a three letter german car top of the line over the summer. They bought it back after numerous electrical issues. I will never go down that road again, EVER. I might try another brand but never that one.
so happy for u. i am glad things worked out great for you. now enjoy the ride
Old 10-16-2012, 05:49 AM
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thanks

I appreciate it.
Old 10-24-2012, 12:37 PM
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Would this affect a CL63? I'm getting the same sensations at 50~60mph and was about to go in for a wheel balance.
Old 10-24-2012, 05:29 PM
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Originally Posted by crazeazn
Would this affect a CL63? I'm getting the same sensations at 50~60mph and was about to go in for a wheel balance.
63's are not affected. U r good. Probably needs balancing.
Old 11-24-2012, 10:18 AM
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Test drove a 2008 yesterday and it started to vibrate around 70mph. It was a 4matic, so I am glad I read this post! I was thinking that the tires might need to be rotated, but obviously not.
Old 11-24-2012, 12:33 PM
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Originally Posted by dpayne7571
Test drove a 2008 yesterday and it started to vibrate around 70mph. It was a 4matic, so I am glad I read this post! I was thinking that the tires might need to be rotated, but obviously not.
2008's probably need balancing. it does not have electronic steering.
Old 01-19-2013, 04:35 AM
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Actually, I have a 2008 S550 4matic, and it has the noise and vibration especially when I start the car. It isn't that type of vibration that you get because of unbalanced tires. It is like humming vibration that you feel coming from the steering wheal itself, not the tires.
Old 01-19-2013, 11:16 AM
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Originally Posted by samsoun2000
Actually, I have a 2008 S550 4matic, and it has the noise and vibration especially when I start the car. It isn't that type of vibration that you get because of unbalanced tires. It is like humming vibration that you feel coming from the steering wheal itself, not the tires.
Have your engine and transmission mounts checked.
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Old 01-19-2013, 12:47 PM
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Rajwany: No, I didn't check the mounts. I bought the car from the dealer in Bedford near Cleveland a couple of weeks ago, and I bought the extended warranty with it. The sales guy told me, it's due to the cold weather and it will go away. I am not sure whether this problem is related to the problem mentioned in this post or not. I am planing to take it to the local dealer to check it. It could be a steering rack issue.
Old 01-20-2013, 03:38 PM
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Originally Posted by samsoun2000
Rajwany: No, I didn't check the mounts. I bought the car from the dealer in Bedford near Cleveland a couple of weeks ago, and I bought the extended warranty with it. The sales guy told me, it's due to the cold weather and it will go away. I am not sure whether this problem is related to the problem mentioned in this post or not. I am planing to take it to the local dealer to check it. It could be a steering rack issue.
the issue in this post is different. better have the dealer look at it.
Old 03-04-2013, 06:45 PM
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Our 2010 S550 is doing the same thing at 20,000 miles. It's not the tires or the wheels. Tires are good, wheels are good. Bushings were replaced and ride suffered a big set back. Rack was replaced and still not there. MBUSA technician came in and tightened everything up so much that the car felt like there was zero power steering.

After he "fixed" the problem, the steering was so tight that the car wouldn't return to neutral and there was zero dead zone between turning left and right. That is, when "trying" to drive you could go left or right, but never straight---the only way to keep a straight line was to constantly make small adjustments in the wheel and zig zag down the road. Turn it a 1/4 inch left and it'd stay there, a 1/4 right and it'd stay there too---never returning to a neutral position--or "straight."

It seems that MBUSA is "fixing" the problem by increasing tension in the steering so much that the car isn't drivable. Either that or they plan on making the cars so dangerous to drive that we either give up or get killed trying.

I am "told" that the car is fixed now and will be delivered tonight. I'm not holding out much hope. I'm afraid that my next stop may be the inevitable attorney letters.
Old 03-04-2013, 07:42 PM
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Originally Posted by RichardB
Our 2010 S550 is doing the same thing at 20,000 miles. It's not the tires or the wheels. Tires are good, wheels are good. Bushings were replaced and ride suffered a big set back. Rack was replaced and still not there. MBUSA technician came in and tightened everything up so much that the car felt like there was zero power steering.

After he "fixed" the problem, the steering was so tight that the car wouldn't return to neutral and there was zero dead zone between turning left and right. That is, when "trying" to drive you could go left or right, but never straight---the only way to keep a straight line was to constantly make small adjustments in the wheel and zig zag down the road. Turn it a 1/4 inch left and it'd stay there, a 1/4 right and it'd stay there too---never returning to a neutral position--or "straight."

It seems that MBUSA is "fixing" the problem by increasing tension in the steering so much that the car isn't drivable. Either that or they plan on making the cars so dangerous to drive that we either give up or get killed trying.

I am "told" that the car is fixed now and will be delivered tonight. I'm not holding out much hope. I'm afraid that my next stop may be the inevitable attorney letters.
have you called mbusa and got one of their area reps involved yet. if not its time you get that done.
Old 03-04-2013, 07:50 PM
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Originally Posted by RajwanyS550
have you called mbusa and got one of their area reps involved yet. if not its time you get that done.
Yes, the rep is the one who made the car so un-drivable by tightening up the steering wheel past the point of reason. Really, I have $100k+ car that rides worse than the cheapest POS hamster mobile available!

It's time MBUSA came clean, fixed this problem and faced their customers in an honest and completely truthful way. So far the only thing I've seen out of them is a random patch work and jury rigging approach to address this issue.

Perhaps they need more ethics training?
Old 03-04-2013, 08:04 PM
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Originally Posted by RichardB
Yes, the rep is the one who made the car so un-drivable by tightening up the steering wheel past the point of reason. Really, I have $100k+ car that rides worse than the cheapest POS hamster mobile available!

It's time MBUSA came clean, fixed this problem and faced their customers in an honest and completely truthful way. So far the only thing I've seen out of them is a random patch work and jury rigging approach to address this issue.

Perhaps they need more ethics training?
PM sent.
Old 03-04-2013, 08:28 PM
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Originally Posted by RajwanyS550
PM sent.
Just got the car back tonight after the latest "adjustment." It's driving a bit better thought I did not get it up to any speed. However, it now shakes/wobbles/pulses when I turn a corner. Back to the shop again! LAST TIME. I am PO'd about this and fully and completely believe that MBUSA is being anything but up front and completely honest.
Old 03-05-2013, 11:26 AM
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I hate to hear this! Here I am looking at buying a CPO 2010 S550 at the moment! I remember when I test drove a 2008 awhile back it vibrated at 65-70mph. Keep us posted!
Old 03-05-2013, 01:27 PM
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So, as in the service bulletin in the first post of this thread, does this only apply to non-4Matic vehicles? It appears only RWD folks are posting this issue. My 4Matic is not having any issues.
Old 03-05-2013, 01:30 PM
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Originally Posted by ImInPA
So, as in the service bulletin in the first post of this thread, does this only apply to non-4Matic vehicles? It appears only RWD folks are posting this issue. My 4Matic is not having any issues.
No, its the 4Matics also, the one I test drove was a 4Matic
Old 03-05-2013, 01:50 PM
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Hopefully mine will not develope it. I still have 4.25 years/100K left on my warranty (including the 1yr CPO). I drive over 20K miles a year so if it hits me I will at least be covered for a while.
Old 03-05-2013, 01:55 PM
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Originally Posted by ImInPA
Hopefully mine will not develope it. I still have 4.25 years/100K left on my warranty (including the 1yr CPO). I drive over 20K miles a year so if it hits me I will at least be covered for a while.
I hope so too!
Old 03-05-2013, 09:17 PM
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Unhappy shaky steering shimmy/vibration issues

Originally Posted by JAM
Hi Folks, I own a 2007 S550, and have experienced the issue since it was new. Have had one of the best MB techs look at the car. We tried diffferent tires, Contis are worse for sure. Previous post is ccorrect the new Michelins will solve for about 3,000 miles and then it comes back. However, like the previous poster I also do not believe it is a tire problem. I have had the car aligned, road-force balanced, you name it, it's been done. I beleive it is the design of the car itself and not a function of the newer models electric steering. Very frustrating. Between that, the electronic faults, and numerous other problems MB will not "own", I think it might be time for a change. I've been looking at cars that are far less costly and are better equipped and just as safe. Nothing can match the S in terms of presence and style, and at one point it had a ride quality that was unparalleled. I recently rented a (don't laugh) Cadillac XTS (their new big sedan) and I was blown away. Not an S, but WOW, what a car. Blew my mind that it was made by GM. Embarassing to have people in my S with the vibration/shake in the ride, A/C smelling like mold (since new, been cleaned a gazillion times), and having one of the worst user interfaces (Comand) on the planet.
Hey JAM... I too have a '07 S550 and it has 39.5K miles on it. I'm noticing a "visible" shaky steering wheel around 60-67 MPH... (seems like it smooths out around 70-72+ MPH.) I was 1st told that it was road vibrations, (but these are the same roads in my hometown & it never bothered my '03 S500). Then I was told it was the tires being, "Out of Round"??? Okay, I could understand that so I spent $1K on a brand new set of Michelin MXM4's & while it is some better in terms of ride quality, the shaky/vibration in steering wheel still exists. My tech says he finds no "mechanical" issue with the car, (like ball joints, tie rod, lower control arms, etc.), all these components check out fine. Now I starting to get the crazy stuff thrown at me like bad motor mounts! Seriously, would motor mounts cause any shimmy in the steering wheel? I'm offended that they are now suggesting this as the culprit... (I'm not buying this BS). It feels like I'm getting bent-over the barrel here! I know how an S-Class MB is supposed to drive/ride & this sure isn't it!

I'd be interested to know if JAM or any of the other users have found any solution to the issue and if so, please share!
Old 03-06-2013, 07:06 AM
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Still no cure for me. And yes, motor mounts, new steering rack, new bushings, new everything but a real fix so far.

I think it's something between the hydraulics and the electronics. MBUSA isn't saying but I think they know. How could they not know?


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