fantasy521

Hey guys.
I wrote a threat yesterday about my car being lemon.
If I chose to take the replacement.
Would it be the same year and options?
I got a great deal on the car like $6K off msrp.
So if I got the refund I may end up with a car with fewer options.

Mike5215

I don't think your car qualifies as a lemon.

StanNH

Have you initiated a Lemon Law case yet? Has anyone at MB USA or your dealer indicated that your car will be replaced?

Generally, three failed warranty repair attempts or 30 cumulative business days out of service are the basis for a Lemon Law case, although this can vary by state. Has your case met these criteria?

fantasy521

Actually nothing has been set yet. This is my 10th or 11th day on the dealership. My car was ready on last friday but when dealer tried to pull it off their lot the car stopped working and bunch of lights came up. The cars been their since

StanNH

You have no case at this point. Your best bet is to just be patient and let the dealer figure out what's going on with your car. See how well the issues are addressed. If it never happens again, it was just an unlucky event. If you continue to have issues, then it might be time to get in touch with MB-USA as well as researching your Lemon Law options.

In any case, a buy back with a replacement is not a likely option now.

fantasy521

UPDATE: I still haven't got my car yet. Got a call from dealer that the part is comming from Germany tmrw. Won't be done until next week.... that makes it 25 days out of service.. so annoyed.

StanNH

If it it hits 30 days, not including weekends and/or holidays, you may have a case. Check your state's Lemon Law statute to see what the conditions actually are.

If I were you, I would open a case with MB-USA right now. Let them know how upset you are, and ask for a warranty extension. If you're polite, you may get some compensation out of this.

fantasy521

UPDATE: The dealer called me last night that my car needed a new steering column. I really wasn't expecting that anyway the car not starting with many issue plus the rattle on the door panel will be done today. After Thanksgiving maybe around Monday I will give MBUSA a call and get this sorted out.

I will keep you guys updated

fantasy521

UPDATE: I finally got my car back two days ago making it 26 days out of service in a 33 month ownership of the vehicle. The car is fixed but I'm really disappointed and questioned if its fixed correctly. I called MBUSA about this issue and they said they would update me in couple weeks with their position.

Mikey53

You question the fix based on what?

likerage

StanNH

It might be helpful to post a picture of the work sheet, so we can see what was actually done. Of the problems addressed, what do you feel was not handled properly? Remember, your car is under warranty and is also very near the 30 day cumulative out of service window for Lemon Law status. MB-USA is aware of all this, so hold on and see if you'll be offered an extended warranty.

My first C300 was in for service many times and, without invoking the Lemon Law, I did get trade assistance as well as a seven year extended warranty plus some cash. My new C300, while not perfect, has been much better.

Mikey53

Kinda what I was thinking

ItalianJoe1

This is so perfect for these types of threads.

Everybody wants to gripe and complain, but have no resolution.

"My car was out of service for 25 days." Weren't you driving a loaner car? So for a month you were putting mileage on a car that doesn't even belong to you. Doesn't sound like that bad of a deal to me.

Your car is fixed. You think it wasn't fixed well enough? Based on what?

It's a machine, they have thousands of parts. Parts fail. That's why there is a warranty.

dieseldoc

+1

Mike5215

Exactly. My S550 was in the shop so long I decided to keep the loaner. Well actually I decided the loaner would be good if it had $20,000 worth of options on it. It's not like you're stuck riding the bus when the Benz is on for warranty work.

fantasy521

Hey guys.
Sorry I couldn't update this post for a while.
I have been very busy lately with work :C.
I see a lot of hate comments here about how I didn't feel competent with the Mercedes dealer (The one I bought my car from and had service from).
I will write a more detailed explanation on why I didn't feel competent with the
repair that my Mercedes dealer have done on another time.

Anyways back to the point. MBUSA and I have reached the agreement. Since I wanted something fair for both myself and MBUSA from the beginning. I accepted MBUSA's offer of giving them another chance with the car and if there would be another serious issue like the one I had with the car in the future, MBUSA will revisit the case and provide me with either the replacement car or a refund. So far I went to the MB dealer next to my house (different one from the one I originally went in) and double checked if the car was trouble free and so far the car is driving just fine with most of rattling gone which was a minor issue compared to my car not starting
I hope this car will be trouble-free like my other Mercedes have been since I really love my w205 C300.