Originally Posted by ced357

My dealer was giving me trouble when I inquired about the update. so I just made an official complaint with my SA, told him I was unhappy with the shifting, as it was jerky and slow to respond. Low and behold they flashed my software with the update. They only did it once I complained about the shift quality, so try that next time.

Originally Posted by jrcart

Log onto the AMG Private Lounge and go to this link for info on the transmission upgrade. If you have issues with a dealer post in the thread and an AMG/MB rep will get involved. That site is run and monitored by AMG

http://www.mercedes-amg.com/privatel...are-Resolution

The follow quote was taken directly from a post of William Vetter who is head of AMG and Black Series vehicles for MBUSA

"Here are the details which should be all of the info that you (and the dealer) need:

TIPS Document: LI27.60-P-051188
Coverage: 197.377 & 197.477
Subject: - Procedure in case of complaints regarding shift quality and start-off behavior -

The procedure will:
- have the technician document your complaint (shift quality, etc)...
- they will download some packets of data from the transmission controller...
- they will then see if there is newer DCT software applicable to your vehicle (keep in mind that your vehicle might be already at the most optimized software)...
- if there is new software, it will be loaded into vehicle and configured (via SCN Coding)
- procedure is then complete

Note: this notification is applicable to the USA market, customers in other markets should refer to their local dealer to determine applicability"

You will need your vehicle VIN number to create an account on the Private Lounge...keeps out the trolls lol.

Originally Posted by sting66

Thank you for the information. I am late on this topic. I tried going to the thread referenced for PL but could no longer find it. Does anyone one know where the new URL is for this thread in discussion? Will a MB USA dealer still perform the update? I have a 2011 SLS AMG coupe since new. Thank you for the help!

Originally Posted by ced357

I imagine if you have a good relationship with your SA he will flash the update or at least advocate for an update from MBNA. My dealership was very accommodating on the matter and I am so thankful for the update.