muhri

Hi Guys,

I need your help to find out which stage my car is at, the ordering department is incompetent and my sales person is unable to get a concrete answer as to which stage of production and / or whether the car has been shipped or not. If anyone has any idea how I can check, I'd be thankful.

Plutoe

Call MB USA, but be nice!!

JSwan724

NOT going to work!! He is in Saudi Arabia.

muhri

Yep, I was hoping someone with connection to MB in Europe/Germany could help.

muhri

Guys- Anyone from Europe who can help?

JSwan724

SUGGESTION: Go to your selling dealer's General Manager and give him your VIN number. He will be able to look up your car online and tell you exactly where it is in the delivery process. Two minutes tops.

muhri

As I stated earlier, their order department are incompetent and they have failed to determine current status beyond car has a vin number.

xbox

MB Germany will not intervene.

Your relationship is with the dealer/agent and their relationship is with them.

They seem to be very firm in this respect

muhri

Agreed hence asking here for someone who has a better clue/reach.

xbox

Once you have a VIN, build is imminent ie. on the next few weeks schedule, however, final release and shipment of the car is another story.

My car took 3-4 weeks to finish build and clear QA, then waited for 3-weeks for logistics to schedule a container for shipment and delivery. If you're in Saudi, then I believe your car also transports via that method - ask about that if you don't know.

Finally, there was a problem with the vessel that was supposed to ship my car, so needed to wait for a replacement and reschedule.

Much more complicated that a regular production vehicle that trains from factory to port for mass roll-on/off shipment.

muhri

Yes, I'm in Saudi. Cars are shipped here via vessel's to Jeddah port then transported across the country by land. I received my vin on the first week of March - so its been 5-6 weeks since. The dealership isn't sure whether car has been shipped or not yet. Typically, cars take 6 weeks to be delivered post shipping.

xbox

Its very frustrating, particularly when information is not forthcoming.

I waited for almost 12-weeks between VIN issuance in early January and collection, whereas my wifes GLC was built after I had my VIN and arrived 1st week February!!

muhri

March 7th.

xbox

FWIW, my dealer, who is the country importer, were left in the dark about exact status/dates.

They chased almost every day, as they wanted the car as quickly as I did. I'm sure its the same for your guys.

Hang in there..... it's worth the wait

xbox

OK, so based on my knowledge of the process:

- build definitely in March
- release from QA end March, start April
- scheduling transportation and final export +2-weeks
- transportation +2-weeks

So, I would estimate that shipment is very close, however, the factory will issue an invoice as it leaves for export, so thats probably the best checkpoint for you at this stage.

muhri

That's what my dealer is claiming - that they can't get any info beyond that and even the order department is clueless. Of course, it is worth the wait but some info would have been nice.

muhri

So we are looking at late may / early june for delivery.

xbox

Late May would be realistic IMO