BANNED From Service Department
10-09-2016, 04:36 PM
#26
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10-09-2016, 05:19 PM
#27
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AMG GTS
I think you're on to something! AMG is using ejaculate as coolant
ALSO MARANELLO CAN LICK MY *****. They wanna ban me too? I got your ban right here! Fughetaboutit!
How about all the Axis powers ban me? Japan, Italy, and Germany! Fascists!
I only buy American from now on...and maybe a porsche but only because this one chick I know with a specatacular *** loves porsches, but thats the only exception. And maybe a california rev 2.0 but that's it. Okay maybe a Lamborghini...that one in the Doctor Strange trailer...... but that's it.
ALSO MARANELLO CAN LICK MY *****. They wanna ban me too? I got your ban right here! Fughetaboutit!
How about all the Axis powers ban me? Japan, Italy, and Germany! Fascists!
I only buy American from now on...and maybe a porsche but only because this one chick I know with a specatacular *** loves porsches, but thats the only exception. And maybe a california rev 2.0 but that's it. Okay maybe a Lamborghini...that one in the Doctor Strange trailer...... but that's it.
Last edited by 2016AMGGTS; 10-09-2016 at 05:35 PM. Reason: `````````
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10-09-2016, 09:22 PM
#29
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Depends on the actual situation. If we were able to fix the car but the customer is just not willing to deal further with the car (if they had to bring the car in 3-4 times due to misdiagnosis or parts failures), it can be certified CPO and resold. If the problem cannot be solved, then MB decides what to do. They take the car back and either send it to engineering and see what they can do with it, or have the dealer sell it at wholesale auction as-is marked as a lemon-law or buyback vehicle.
10-10-2016, 09:04 AM
#30
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'22 Alpina B7,'21 G63 Renntech obviously (wife), Wrangler(kids)
You think I give a **** about a CORPORATION? These people would grind you and your baby up for a $5 profit. I have no allegiance to a brand. I'm not some loser that derives his identity from being a MERCEDES GUY or a BMW GUY or some other bull****. I just buy whatever car looks nice.
MY CAR IS AN APPLIANCE. WELD THE HOOD SHUT, I DONT CARE. WHEN MY TOASTER, ERM I MEAN CAR, DOESNT WORK RIGHT, I GET ANNOYED. Especially when my toaster, I mean AMG GTS, cost 160K.
Not gonna post the video because I dont want it to go viral ( even if its just a 0.00001% chance, bad or good) and bite me in the ***.
Of course I was polite initially, but then I CAUGHT THEM LYING about even doing work on the car. The were literally holding the car for a week and not doing anything to it I realized.
You're just a bunch of cucks. Bringing the lying SA a gift? Why not have a car that's so reliable that you never really interact with the SA? WHAT A CONCEPT! Oh, that's called a Tesla.
CUCKS!
CUCKOOOO GOES THE CUCK! CUCK CUCK CUCK CUCK CUCK. That's what you are. LOOK IN THE MIRROR. YOU'RE LOOKING AT A CUCK!
MY CAR IS AN APPLIANCE. WELD THE HOOD SHUT, I DONT CARE. WHEN MY TOASTER, ERM I MEAN CAR, DOESNT WORK RIGHT, I GET ANNOYED. Especially when my toaster, I mean AMG GTS, cost 160K.
Not gonna post the video because I dont want it to go viral ( even if its just a 0.00001% chance, bad or good) and bite me in the ***.
Of course I was polite initially, but then I CAUGHT THEM LYING about even doing work on the car. The were literally holding the car for a week and not doing anything to it I realized.
You're just a bunch of cucks. Bringing the lying SA a gift? Why not have a car that's so reliable that you never really interact with the SA? WHAT A CONCEPT! Oh, that's called a Tesla.
CUCKS!
CUCKOOOO GOES THE CUCK! CUCK CUCK CUCK CUCK CUCK. That's what you are. LOOK IN THE MIRROR. YOU'RE LOOKING AT A CUCK!
Take some Valium, should help.
Reliability is of course a must but you still need the service for scheduled maintenance or switch the wheel for Winter, etc.
My SAs are going out of their way to make me happy and to accommodate me every time I want so I give them a small gift sometime, a few bucks for a cheesecake goes a long way.
10-10-2016, 09:08 AM
#31
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2014 S550, 2014 Porsche Turbo S, 2013 Bentley GT Speed W12
OP- With all your rants and tirades throughout this forum, you seem pretty miserable. Why not stop polluting this forum with your negative vibes and move on.
I have learned that if you are an ******* to people, people will in return be an ******* to you. THis is a life lesson my friend.
I have learned that if you are an ******* to people, people will in return be an ******* to you. THis is a life lesson my friend.
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10-10-2016, 09:24 AM
#32
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OP- With all your rants and tirades throughout this forum, you seem pretty miserable. Why not stop polluting this forum with your negative vibes and move on.
I have learned that if you are an ******* to people, people will in return be an ******* to you. THis is a life lesson my friend.
I have learned that if you are an ******* to people, people will in return be an ******* to you. THis is a life lesson my friend.
10-10-2016, 01:59 PM
#33
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10-10-2016, 02:01 PM
#34
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10-10-2016, 02:07 PM
#35
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I gave them all 1s on the dumb survey because they never fix my car and in this instance I busted them lying to me. They itemized their hours and they claimed they were working on the car during hours I had possession of the vehicle. So I gave them all 1s and they banned me in spectacular fashion. I made a secret video of it (since I knew the ban was coming) when I went in for my monthly COOLANT REFILL (thats normal right? burning coolant? )
Shall I post the video? It really makes them look bad and they admit they banned me for the bad survey.,
I sent the video to Mercedes and they informed me that their dealers reserve the right to refuse service for any reason including religion, sex, gender, skin color, country of national origin ( and even if you buy a $162k vehicle at MSRP from them). Seems a little harsh. Those lovable Germans scamps.
Shall I post the video? It really makes them look bad and they admit they banned me for the bad survey.,
I sent the video to Mercedes and they informed me that their dealers reserve the right to refuse service for any reason including religion, sex, gender, skin color, country of national origin ( and even if you buy a $162k vehicle at MSRP from them). Seems a little harsh. Those lovable Germans scamps.
10-11-2016, 09:47 AM
#36
MBWorld Fanatic!
I see both sides of this, trust me. I am at my wits end with MB/AMG right now but that being said I love my dealership and service department people. I had more problems than you with my GT-S but I never once blamed my dealer or service department. The service writers can make your life difficult or easy. They can give you the benefit of the doubt on a questionable warranty claim, they can look the other way regarding certain aftermarket modifications that might blacklist you and void your warranty, they can go to bat for you with MB/AMG if you have a problem after the warranty expires. If the service department screwed up then by all means flame them but if it was something out of their control why burn a bridge?
He needs to sell/trade his car and go get something else preferably non MB AMG.
BTW The DOG (preliminary version) is out on the 2018 GTR. Now you can go shopping with me.
Spring delivery....again. 
Both TD33 and my dealer shot me a copy. Looks good but sparse on options and pricing so far.
Last edited by JSwan724; 10-11-2016 at 07:09 PM.
10-11-2016, 12:15 PM
#37
i read this somewher on the internet... from a Mercedes tech lead
i can tell you first hand that if you are an *** to me i will be an *** to you and your emotional and financial downfall is/ will be far greater than mine. trust me.
i can also tell you that if you are understanding and reasonable i will bend backwards to make you happy. i will also help you with your battle with corporate if needed so.
if you tell me why am i wrong and it holds water - i will mend it or will escalate it up the totem pole. if you come swinging at me and don't listen- see #1.
lastly i can size you up inside 30 seconds from the beginning of our communication- especially if f2f. i deal with a few of you per day. every day. i generally don't fight with customers as it is counterproductive, but if you just cant help it - see next statement.
bottom line - if you are an *** - you win nothing. if you are nice even if you are not getting what you want- there is a far far far greater chance of getting it than if you are acting like a bullying 5th grader-i have kids. i am well versed in that exercise too
i can also tell you that if you are understanding and reasonable i will bend backwards to make you happy. i will also help you with your battle with corporate if needed so.
if you tell me why am i wrong and it holds water - i will mend it or will escalate it up the totem pole. if you come swinging at me and don't listen- see #1.
lastly i can size you up inside 30 seconds from the beginning of our communication- especially if f2f. i deal with a few of you per day. every day. i generally don't fight with customers as it is counterproductive, but if you just cant help it - see next statement.
bottom line - if you are an *** - you win nothing. if you are nice even if you are not getting what you want- there is a far far far greater chance of getting it than if you are acting like a bullying 5th grader-i have kids. i am well versed in that exercise too
Last edited by alx; 10-11-2016 at 12:21 PM.
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10-11-2016, 12:52 PM
#38
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2012 CLS63
10-11-2016, 01:44 PM
#39
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2014 ML350 2w, 2017 GLS550, 1967 Pontiac GTO 4 sp
This is fun. I'm pretty sure from past experience that 2016AMGGTS is a kid who probably can't even drive yet. Maybe his dad owns the car. He went to the dealership with his dad one day and heard an argument about something. He came home, found this forum, and joined a few months ago. That's probably why we've never seen the video. Continued responses to this thread are what makes him happy.....
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10-11-2016, 02:17 PM
#40
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This is fun. I'm pretty sure from past experience that 2016AMGGTS is a kid who probably can't even drive yet. Maybe his dad owns the car. He went to the dealership with his dad one day and heard an argument about something. He came home, found this forum, and joined a few months ago. That's probably why we've never seen the video. Continued responses to this thread are what makes him happy.....
Ah-yup.
10-11-2016, 06:16 PM
#42
MBWorld Fanatic!
We do whatever we can to fix cars, but there's a limit to what's possible on cars that are poorly designed to begin with, stuffed with systems that aren't tested well, and have no real diagnostics to follow when something isn't right. Car comes in where the mirrors won't fold in when parked/locked. Option is there in the menu screen. Car isn't equipped with folding mirrors. Who's wrong here? The salesman that told the customer the car had power folding mirrors? The customer who didn't read the window sticker or test the mirrors before purchase? Or the service writer who now has a pissed off customer to deal with, and no real resolution as we don't have the capacity to retrofit the power mirrors?
It quickly degenerates into "try this part" from engineering, and when you've swapped three things and each time the customer comes back with the same problem, they get mad anyway and you are "doing your job"
10-11-2016, 06:28 PM
#43
I had my first negative experience today with my service department. I called yesterday to schedule service for my car and I was told everyone was busy right now and would call back. I waited until almost closing before I called back to say I haven't heard from anyone. I was told that my info. had indeed been passed on and someone would call back.
It is now over 24 hours later and I didn't receive a call.
It is now over 24 hours later and I didn't receive a call.
10-11-2016, 08:35 PM
#44
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2012 CLS63
And what do you do when there is no fix, there is no diagnostics, and the customer is mad? What is your job, to give him a massage and whisper softly that everything will be alright?
We do whatever we can to fix cars, but there's a limit to what's possible on cars that are poorly designed to begin with, stuffed with systems that aren't tested well, and have no real diagnostics to follow when something isn't right. Car comes in where the mirrors won't fold in when parked/locked. Option is there in the menu screen. Car isn't equipped with folding mirrors. Who's wrong here? The salesman that told the customer the car had power folding mirrors? The customer who didn't read the window sticker or test the mirrors before purchase? Or the service writer who now has a pissed off customer to deal with, and no real resolution as we don't have the capacity to retrofit the power mirrors?
It quickly degenerates into "try this part" from engineering, and when you've swapped three things and each time the customer comes back with the same problem, they get mad anyway and you are "doing your job"
We do whatever we can to fix cars, but there's a limit to what's possible on cars that are poorly designed to begin with, stuffed with systems that aren't tested well, and have no real diagnostics to follow when something isn't right. Car comes in where the mirrors won't fold in when parked/locked. Option is there in the menu screen. Car isn't equipped with folding mirrors. Who's wrong here? The salesman that told the customer the car had power folding mirrors? The customer who didn't read the window sticker or test the mirrors before purchase? Or the service writer who now has a pissed off customer to deal with, and no real resolution as we don't have the capacity to retrofit the power mirrors?
It quickly degenerates into "try this part" from engineering, and when you've swapped three things and each time the customer comes back with the same problem, they get mad anyway and you are "doing your job"
I had my first negative experience today with my service department. I called yesterday to schedule service for my car and I was told everyone was busy right now and would call back. I waited until almost closing before I called back to say I haven't heard from anyone. I was told that my info. had indeed been passed on and someone would call back.
It is now over 24 hours later and I didn't receive a call.
It is now over 24 hours later and I didn't receive a call.
it's the best or nothing and today it was nothing, better luck tomorrow.....
they'll have plenty of excuses to feed you too......
good luck
10-12-2016, 07:05 AM
#45
Member
To you whiners, and you know who you are, buy a Yugo. Or lease one, since I'm fairly confident most of you don't actually buy these expensive cars [I certainly don't].
Here's a novel idea, as the majority of you live in large market areas with multiple dealership options, go to a different dealer. Although I suspect your customer experience will be similar wherever you go thanks to your 'tude.
Here's a novel idea, as the majority of you live in large market areas with multiple dealership options, go to a different dealer. Although I suspect your customer experience will be similar wherever you go thanks to your 'tude.
10-12-2016, 07:28 AM
#46
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2012 CLS63
To you whiners, and you know who you are, buy a Yugo. Or lease one, since I'm fairly confident most of you don't actually buy these expensive cars [I certainly don't].
Here's a novel idea, as the majority of you live in large market areas with multiple dealership options, go to a different dealer. Although I suspect your customer experience will be similar wherever you go thanks to your 'tude.
Here's a novel idea, as the majority of you live in large market areas with multiple dealership options, go to a different dealer. Although I suspect your customer experience will be similar wherever you go thanks to your 'tude.
10-12-2016, 08:03 AM
#47
Member
No, I'm not new to the brand; been driving 'Mercs for 20 years, and my father for 25 before me. I/we have had an occasional customer-service/service issue with our local dealer over the years, but have always had them resolved by being reasonable in our interactions with the responsible person at the store. In fact just yesterday an issue arose with an interest billing on the trade of my previous E550 coupe for my new GT S. MB Credit had not posted the receipt of the dealer's check to pay off the E550 contract in a timely fashion. The type of factory - dealer communication wasteland that a retail customer can often fall prey to. But, one polite phone-call from my company comptroller to the dealership business manager and the fix is in the works with the dealership's factory rep. The final billing resolution may take some time, but I am confident the dealership will own the problem until it is taken care of.
I could have just as easily gone ballistic at 'this blatant attempt to extort $$ from me by taking advantage of an overlap in billing/payment periods'...... How do you think that likely would have turned out?
I could have just as easily gone ballistic at 'this blatant attempt to extort $$ from me by taking advantage of an overlap in billing/payment periods'...... How do you think that likely would have turned out?
10-12-2016, 08:12 AM
#48
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I didn't start off my ownership with crude 'tudes.......the dealer earned them over about 4 years of constantly letting me down
thanx for the reply rsalco
thanx for the reply rsalco
