Dealer screwed up my car...need advice!
So, I took my 2016 GTS which is modded with upgraded turbos, downpipes, and eurocharged tune to the local MB dealer for an oil change. First time there. I told service adviser all i want is an oil change, NOTHING ELSE. 3 hrs later i pick up my car and turns out they did a reflash of the computer due to a recall. Adviser said the tech told him the car may be modified, but they did it anyway. Now the car runs like crap and I have a check engine light. I went back and they seemed to understand my situation and a willingness to take care of it. Unfortunately, that involves sending the computer to eurocharged who will charge $1599 to restore the tune. Today, I've tried to contact the dealer multiple times and they don't reply. Sorry for the rant. Thoughts?
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EC will not charge you 1500$. Ref lash is minimal $if they even do so.
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A retune isn't 1599 if you bought it from them yourself, it should just be the charge for the hand held tuner, which is like $350 or something.
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Originally Posted by AMG 17GT
(Post 7754434)
EC will not charge you 1500$. Ref lash is minimal $if they even do so.
I explained my situation to them, but that's what they are charging. Feel like i'm buying the tune all over again. Granted it wasn't their fault. |
Originally Posted by Rausky
(Post 7754440)
A retune isn't 1599 if you bought it from them yourself, it should just be the charge for the hand held tuner, which is like $350 or something.
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1-Eurocharged normally has a very minimal “reflash fee”, so I’d investigate that further......ASSUMING you are the original purchaser, if not, well than all bets are off.
2-In my opinion, nothing the dealer is really “responsible” for, if you did not state you have a tuned ECU, and don’t ever want them to write over the file with software updates. Some updates may be necessary for certain things, and in those cases, unfortunately you have to pay up and get re-tuned. I understand it is just more work/effort/money, but that’s the world with which we live when modifying expensive cars. |
Duhh, this is why you have a bone stock ECU and a tuned ECU...
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Originally Posted by ronin amg
(Post 7754541)
Duhh, this is why you have a bone stock ECU and a tuned ECU...
Depending on OPs location, I think that finding a solid and reputable Indy shop for service work like oil changes would be ideal from here on out. |
How was he supposed to run a bone stock ECU to a dealer with upgraded turbos Ronin?? Bonehead comes to mind...
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I specify every time I drop my car off for service to not do a software update. The printed work order even says "customer states car has a tune. do not perform any software updates."
Since you didn't buy the tune from Eurocharged, they will probably charge you. Just pay it and move on. |
Originally Posted by ronin amg
(Post 7754541)
Duhh, this is why you have a bone stock ECU and a tuned ECU...
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Originally Posted by Rausky
(Post 7754788)
If it was tuned last year, that was before handheld tuners were available for the GT and done via sending in ECU
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Originally Posted by AMG 17GT
(Post 7754649)
How was he supposed to run a bone stock ECU to a dealer with upgraded turbos Ronin?? Bonehead comes to mind...
The bone stock ECU will work just fine with the turbo upgrade when driving normally to the dealership... Bonehead comes to mind especially when it takes a whole 2 minuets to swap them and you don't.. The ignorance if laughable |
Originally Posted by ronin amg
(Post 7754801)
Any flash tune to the ECU will leave a reflash count...[warrantee void] A bone stock ECU when going to the dealer is the only way you won't get flagged
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Originally Posted by thecutter64
(Post 7754860)
Since the ECU is married to your VIN number, won’t they know you have two ECUs ?
Hell it's your car, you can buy whatever or how many parts you want for it from the dealer as long as they are stock.. |
Yeah that’s what you do, limp into a Benz dealer with a stock ECU running car rough. Let them run the car for another 1/2 hour while getting oil up to temperature, so you don’t disclose that you’ve changed turbos. Why would do that ?
In this case, makes zero sense Ronin as any engine failure will reveal a modded car and void warranty. No need to play ECU games. |
Originally Posted by ronin amg
(Post 7754810)
The dealership most likely are never gonna know about an internal turbo upgrade unless you have a turbo failure and they are inspected.
The bone stock ECU will work just fine with the turbo upgrade when driving normally to the dealership... Bonehead comes to mind especially when it takes a whole 2 minuets to swap them and you don't.. The ignorance if laughable |
Originally Posted by AMG 17GT
(Post 7755039)
Yeah that’s what you do, limp into a Benz dealer with a stock ECU running car rough. Let them run the car for another 1/2 hour while getting oil up to temperature, so you don’t disclose that you’ve changed turbos. Why would do that ?
In this case, makes zero sense Ronin as any engine failure will reveal a modded car and void warranty. No need to play ECU games. |
Originally Posted by fxrdoc
(Post 7754423)
So, I took my 2016 GTS which is modded with upgraded turbos, downpipes, and eurocharged tune to the local MB dealer for an oil change. First time there. I told service adviser all i want is an oil change, NOTHING ELSE. 3 hrs later i pick up my car and turns out they did a reflash of the computer due to a recall. Adviser said the tech told him the car may be modified, but they did it anyway. Now the car runs like crap and I have a check engine light. I went back and they seemed to understand my situation and a willingness to take care of it. Unfortunately, that involves sending the computer to eurocharged who will charge $1599 to restore the tune. Today, I've tried to contact the dealer multiple times and they don't reply. Sorry for the rant. Thoughts?
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2 scenarios with same result.
So OP originally left dealer throwing codes and flags with his oil change. All of this would be noted in service logs. Let’s say OP sent his car in with a stock ECU throwing codes and engine lights and running rough as you suggested lord Ronin. All of this would be noted in the service logs again correct? This would be a major flag and would probably have resulted in service being declined. Why would a dealer service a car in this state or in the future? Boneheads believing they have all the solutions are just that. Maybe the answer is don’t get an oil change at the dealership when you’re modded heavily |
^^^^ .....this and maybe don’t go whimpering to a dealership when you’re tuned, modded and have issues...
In any regards I hope you get the issue resolved... |
Originally Posted by AMG 17GT
(Post 7755455)
2 scenarios with same result.
So OP originally left dealer throwing codes and flags with his oil change. All of this would be noted in service logs. Let’s say OP sent his car in with a stock ECU throwing codes and engine lights and running rough as you suggested lord Ronin. All of this would be noted in the service logs again correct? This would be a major flag and would probably have resulted in service being declined. Why would a dealer service a car in this state or in the future? Boneheads believing they have all the solutions are just that. Maybe the answer is don’t get an oil change at the dealership when you’re modded heavily |
There is no "issue." He's just trying to save the $1600. Maybe check with the dealer if they want to split the fee with you or something. Not a big enough amount to fuss over.
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Doesn’t help the OP, but makes me feel good about electing to go with RennTech mods through an authorized Mercedes dealership.
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Originally Posted by Case1906
(Post 7755713)
Doesn’t help the OP, but makes me feel good about electing to go with RennTech mods through an authorized Mercedes dealership.
Bottom line: Caveat Emptor! |
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