C300Sport

Is it just me or do service advisors always seem to be doubtful that anything can be wrong with an MB? I have had a couple warranty visits and it seems like the SA always says something like "Wow, I have never heard of this problem happening to a C Class"....even if there is a TSB or Star Bulletin, etc.

Ron Jr

Yes the W204 is perfect absolutly no problems. LOL

chilledbenz

I got tired of that and changed service advisors..I now go directly to the service manager and he handles all my needs. I guess its the service advisors job to tell the average customer just enough to get them to shut up lol. They tried that with me one too many times and I got fed up with it and went to the service manager, I haven't had a problem since. He tells me up front whats going on and I've never gotten any public relations crap from him yet.

matthew121170

For me, it's been my experience that when someone comes in with a problem that "they found on a message board" and that "everyone is talking about" they are prone to be cautious. I can't say that I blame them 100% but at least they know that you are a half way informed customer. I've done that a few times with the whole "this is what I've read" statement and of course I always get the hairy eyeball. However, once they look at it they correct the issue. I think their mantra is to never say anything is wrong until they've had a chance to confirm for themselves. I don't think it's necessarily a bad thing that they verify everything. I would hate to come in and mis-diagnose something, have them believe me, and fix something that wasn't broken in the first place and then I'm mad because whatever is broke is still broke. Make sence?

Peabody

That's just your service advisor, a person with whom I recommend building a good relationship. They've been helping me install parts free of charge lately, ac vents, steering wheel swap, etc so I brought him 8 quarts of oil.. I get it for 1/3rd the price they do, so it's quid pro quo that goes a long way! He is even working on getting me a free pair of front rims to replace my damaged ones. Though I think I'm spoiled because they're the standard for service in Germany, and definitely not hurting for work.

I am Jeff

Hi give my Service Advisor 20 bucks to take care of all my issues and the fact that I don't like making appointments. lol

C300Sport

I have to say I am very hopeful my service advisor is going to come through for me big time. Finally, I am having my transmission pulled out and either repaired/replaced as needed. The other four issues were confirmed and have either been fixed or are having parts shipped in to fix.
Anyhow, I agree with Mathew121170 that an SA will likely look at a customer with a bunch of complaints with a bit of doubt until they can confirm that there is really some merit to the complaints.
Hopefully I will be posting how perfectly smooth my shift gates are in a few days!!!!!

Glyn M Ruck

Good luck! I'm sure they will sort it out.