Command nav update from v5 to 2017 failed
Thread Starter
Newbie
Joined: Oct 2017
Posts: 13
Likes: 1
2010 C300
Command nav update from v5 to 2017 failed
like the title says I got a 2017 update disc for the ntg4-204 and I got it inserted and started the update. It stayed at 0% then said the disc is not the right one. Now it keeps saying insert update disc 1 and won't go back to the maps. Can anyone help? Did it delete v5 already or is there a way I can go back to it? Do I need to update to each update first like v6 if so does anyone have the disc? I'm out of San Diego, California
Thread Starter
Newbie
Joined: Oct 2017
Posts: 13
Likes: 1
2010 C300
RE
Yeah i thought they were till I looked at them again and I am pretty sure they are not. Got it off amazon go figure. I tried that and restarting, reseting command and even disabling and reenabling in engineering menu. No dice. I'm betting the disc is bad and I need another one.
Super Member
Joined: Apr 2010
Posts: 705
Likes: 55
From: LA LA Land
'08 C300 MM Pano
Yeah i thought they were till I looked at them again and I am pretty sure they are not. Got it off amazon go figure. I tried that and restarting, reseting command and even disabling and reenabling in engineering menu. No dice. I'm betting the disc is bad and I need another one.
In my experience, and when my last update failed, I simply ejected the discs, inserted them again, and I got nothing... Sat there frustrated for a little while and eventually, it resumed the installation process (as if it took it a minute to search the disc for where it left off). Of course, this is assuming the discs are not corrupt.
Fortunately, if you bought it through Amazon, and assuming you are still within the return period, I'd contact seller immediately and request an exchange or a refund.
Unfortunately, if it never completed the installation it might mean that your COMAD system is down until you receive the proper disc.
