jerk push or jolt in Automatic Transmission between 2nd and 3rd Gear
Thread Starter
Newbie
Joined: May 2015
Posts: 2
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C Class 180 - W205
jerk push or jolt in Automatic Transmission between 2nd and 3rd Gear
Since I received the car from the showroom (Zero -Km) I found 3 problems with my car as follows:
1- The Driver's door was not closing in a right way.
2- The Touch pad was defected as the bottom was not clicking.
3- Defected shifting Jerk push and a flare that happens between the 2nd and the 3rd shift.
I went to Mercedes Benz Dealer to inform them about my claim and till now Mercedes Benz took the Car more than 10 times during the last 10 months, and the shifting defect is not solved.
I wrote a complaint to the Dealer and to Dr Dieter Zetsche, Chairman of Mercedes-Benz, as well as Mercedes Customer Service Department.
In the beginning the Dealer confirmed verbally that it is a well known issue at Mercedes Benz Germany and within 2 weeks there will be a software update which will solve it , after doing the software update for more than 5 times they denied the problem and confirmed that “ it belongs to the product “ and by the end of December 2014 they took the car and changed its Transmission unit and when I told them that the problem still exists they told me that after confirming with Mercedes Benz Headquarters “ The car is now better than it came from the Factory in Germany and the Jerk push and the flare that happens between the 2nd and the 3rd shift belongs to the product “ and they are not going to do anything more.
1- The Driver's door was not closing in a right way.
2- The Touch pad was defected as the bottom was not clicking.
3- Defected shifting Jerk push and a flare that happens between the 2nd and the 3rd shift.
I went to Mercedes Benz Dealer to inform them about my claim and till now Mercedes Benz took the Car more than 10 times during the last 10 months, and the shifting defect is not solved.
I wrote a complaint to the Dealer and to Dr Dieter Zetsche, Chairman of Mercedes-Benz, as well as Mercedes Customer Service Department.
In the beginning the Dealer confirmed verbally that it is a well known issue at Mercedes Benz Germany and within 2 weeks there will be a software update which will solve it , after doing the software update for more than 5 times they denied the problem and confirmed that “ it belongs to the product “ and by the end of December 2014 they took the car and changed its Transmission unit and when I told them that the problem still exists they told me that after confirming with Mercedes Benz Headquarters “ The car is now better than it came from the Factory in Germany and the Jerk push and the flare that happens between the 2nd and the 3rd shift belongs to the product “ and they are not going to do anything more.
Super Member
Joined: Sep 2014
Posts: 561
Likes: 4
From: UK (South West)
2015 C220 AMG Line Bluetech.
Since I received the car from the showroom (Zero -Km) I found 3 problems with my car as follows:
1- The Driver's door was not closing in a right way.
2- The Touch pad was defected as the bottom was not clicking.
3- Defected shifting Jerk push and a flare that happens between the 2nd and the 3rd shift.
I went to Mercedes Benz Dealer to inform them about my claim and till now Mercedes Benz took the Car more than 10 times during the last 10 months, and the shifting defect is not solved.
I wrote a complaint to the Dealer and to Dr Dieter Zetsche, Chairman of Mercedes-Benz, as well as Mercedes Customer Service Department.
In the beginning the Dealer confirmed verbally that it is a well known issue at Mercedes Benz Germany and within 2 weeks there will be a software update which will solve it , after doing the software update for more than 5 times they denied the problem and confirmed that “ it belongs to the product “ and by the end of December 2014 they took the car and changed its Transmission unit and when I told them that the problem still exists they told me that after confirming with Mercedes Benz Headquarters “ The car is now better than it came from the Factory in Germany and the Jerk push and the flare that happens between the 2nd and the 3rd shift belongs to the product “ and they are not going to do anything more.
1- The Driver's door was not closing in a right way.
2- The Touch pad was defected as the bottom was not clicking.
3- Defected shifting Jerk push and a flare that happens between the 2nd and the 3rd shift.
I went to Mercedes Benz Dealer to inform them about my claim and till now Mercedes Benz took the Car more than 10 times during the last 10 months, and the shifting defect is not solved.
I wrote a complaint to the Dealer and to Dr Dieter Zetsche, Chairman of Mercedes-Benz, as well as Mercedes Customer Service Department.
In the beginning the Dealer confirmed verbally that it is a well known issue at Mercedes Benz Germany and within 2 weeks there will be a software update which will solve it , after doing the software update for more than 5 times they denied the problem and confirmed that “ it belongs to the product “ and by the end of December 2014 they took the car and changed its Transmission unit and when I told them that the problem still exists they told me that after confirming with Mercedes Benz Headquarters “ The car is now better than it came from the Factory in Germany and the Jerk push and the flare that happens between the 2nd and the 3rd shift belongs to the product “ and they are not going to do anything more.
Thread Starter
Newbie
Joined: May 2015
Posts: 2
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C Class 180 - W205
They reached a point to confirm through the customer service of the company itself that it belongs to this model ... do you know about someone who solve this annoying issue?
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Joined: Jan 2015
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From: Manchester, UK
BMW e89 Z4 sDrive 35i & MB S205 C200 AMG Premium Plus
I mentioned this issue the first day I got my car in March. Its really annoying, in fact I find the shifting poor in all gears dependent on the circumstance. For example, when cold, shifts between D2 and D3 are bad, they make my neck jerk and are far from smooth. Once warmed up shifting is better but given 90% of my journeys are with a cold car I get this a lot and its on my list of niggles to ask the dealer about at some point. On the whole, other gears shift fine but shifting when going uphill can be jerky at times and there is also drivetrain slam in ECO mode when it disengages to coast and then you resume by pressing the throttle. Overall, the drivetrain is THE worst part of this car for me. I'm hopeful that in time, with some miles and a few software updates they'll finally solve it because there's no way I'm putting up with this shifting issue.
Junior Member
Joined: Oct 2014
Posts: 48
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From: England
W205 C300 Hybrid AMG Line
I mentioned this issue the first day I got my car in March. Its really annoying, in fact I find the shifting poor in all gears dependent on the circumstance. For example, when cold, shifts between D2 and D3 are bad, they make my neck jerk and are far from smooth. Once warmed up shifting is better but given 90% of my journeys are with a cold car I get this a lot and its on my list of niggles to ask the dealer about at some point. On the whole, other gears shift fine but shifting when going uphill can be jerky at times and there is also drivetrain slam in ECO mode when it disengages to coast and then you resume by pressing the throttle. Overall, the drivetrain is THE worst part of this car for me. I'm hopeful that in time, with some miles and a few software updates they'll finally solve it because there's no way I'm putting up with this shifting issue.
That drivetrain slam you mentioned is particularly bad when I'm on electric only mode and it changes from 1st to 2nd
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From: Manchester, UK
BMW e89 Z4 sDrive 35i & MB S205 C200 AMG Premium Plus
No I have the 2 litre petrol turbo. In Eco mode is disengages the gearbox to allow the car to coast, minimising fuel usage (another bug bear, as I'm getting MPG nowhere near the advertised values, and I don't mean a bit near, I mean miles away from the advertised values, best I've managed on a 65mph 300 mile run was 41MPG. My 3.0 turbo BMW z4 does this. Anyhow, back to drivetrain disappointment... lol.
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MBWorld Fanatic!
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From: Mass
2026 GLE 53 Coupe
Sounds to me it's time to contact an attorney.
I'm going through something similar with my 2014 V6 Jeep Grand Cherokee when it comes to a rough downshifting transmission...a known issue and the reason I'm getting rid of it. My Jeep has had 4 reflashes performed, yet it STILL has the same rough downshift from 2nd to 1st. So after many trips to multiple dealerships and calls to Chrysler Customer Care to lodge complaints & receive case numbers, I got fed up with the false promises & excuses, and contacted a law firm who handles "Lemon Law" cases in my state.
I'm going through something similar with my 2014 V6 Jeep Grand Cherokee when it comes to a rough downshifting transmission...a known issue and the reason I'm getting rid of it. My Jeep has had 4 reflashes performed, yet it STILL has the same rough downshift from 2nd to 1st. So after many trips to multiple dealerships and calls to Chrysler Customer Care to lodge complaints & receive case numbers, I got fed up with the false promises & excuses, and contacted a law firm who handles "Lemon Law" cases in my state.
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MBWorld Fanatic!
Joined: Jan 2015
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From: Manchester, UK
BMW e89 Z4 sDrive 35i & MB S205 C200 AMG Premium Plus
As this is the UK we don't have the legal infrastructure the US has to protect us, its a very hard battle. In any event this is not serious enough to go legal just yet, I'll give them time to try and address it first.
Senior Member
Joined: Aug 2012
Posts: 312
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From: Norway
2015 C 180 AMG Sportline W205
I have had the car in workshop for this almost 9 times. Even the technical guys at Mercedes in Norway drove the car and they all agreed it was a issue. I was at the workshop this monday to check if any new updates for the gearbox had been released. The mechanic had a phonecall with the technical dept. in Germany, and they said that this was a known issue. A software update was on its way after summer.
Personally i have been so used to it, i get really surprised when driving another car on how smooth their transmission is.
But even with all the problems - i really love the car.
Personally i have been so used to it, i get really surprised when driving another car on how smooth their transmission is.
But even with all the problems - i really love the car.
MBWorld Fanatic!
Joined: Jan 2015
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From: Manchester, UK
BMW e89 Z4 sDrive 35i & MB S205 C200 AMG Premium Plus
After summer! Wow
I don't expect super smooth shifts like my BMW DCT (which is incidentally incredible) but I also don't expect worse shifts than I can do in a manual car!
I don't expect super smooth shifts like my BMW DCT (which is incidentally incredible) but I also don't expect worse shifts than I can do in a manual car!
Last edited by ManiacGT; May 19, 2015 at 04:00 PM.
Super Member
Joined: Aug 2014
Posts: 600
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From: Sunshine State
2015 C300 RWD
I have had the car in workshop for this almost 9 times. Even the technical guys at Mercedes in Norway drove the car and they all agreed it was a issue. I was at the workshop this monday to check if any new updates for the gearbox had been released. The mechanic had a phonecall with the technical dept. in Germany, and they said that this was a known issue. A software update was on its way after summer.
Personally i have been so used to it, i get really surprised when driving another car on how smooth their transmission is.
But even with all the problems - i really love the car.
Personally i have been so used to it, i get really surprised when driving another car on how smooth their transmission is.
But even with all the problems - i really love the car.
Have you noticed any improvement with the previous flash updates they did?
Senior Member
Joined: Aug 2012
Posts: 312
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From: Norway
2015 C 180 AMG Sportline W205
Sorry to say but no change in jerkiness.
Will have to wait for the next software update, which it seems is mostly to address this issue. Maybe it will be prioritized if enough people complain.
Will have to wait for the next software update, which it seems is mostly to address this issue. Maybe it will be prioritized if enough people complain.
MBWorld Fanatic!
Joined: Jan 2015
Posts: 2,075
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From: Manchester, UK
BMW e89 Z4 sDrive 35i & MB S205 C200 AMG Premium Plus
MBWorld Fanatic!
Joined: Jan 2015
Posts: 2,075
Likes: 59
From: Manchester, UK
BMW e89 Z4 sDrive 35i & MB S205 C200 AMG Premium Plus
There are no problems with the car specifically, its more niggles, things that are just plain undeveloped, like the 2-3 jerk in the 'box when cold. It can do it in other gears dependent on steep inclines etc. Its simply not matching gears vs engine properly at times. 2-3 being the most obvious. Other niggles are two paint nibs I've located on the passenger door entry sill, traffic being a bit intermittent (along with SOS and other call functions) which makes me thing its signal or main service related and not the car, some temperature related creaks from the dash and usability problems like searching music for an artist, finding that it lists the artist, then artist featuring blah1, artist featuring blah2 etc, so you choose one, realise the track you wanted isn't there but you can't then go back, you have to start the search all over again for the artist, then choose the next one in the list. You should be able to step back or it should have a way of listing all tracks with that artist upon it. The BMW works this way, it makes track finding very easy, just press back. etc. Nothing major, just annoying stuff. IMHO COMAND needs a real re-think, its hard to use on the go and annoying quirks like the music search are frustrating. Oh another one, sometimes I search by voice 'Search by Artist' so up comes an artist and I choose it, it then displays a message 'say an album' but doesn't list any, so I have to remember the album (which I usually can't) and at this point I just cancel the music search out of frustration.
Last edited by ManiacGT; May 21, 2015 at 06:01 AM.
) on each upwards gear change is normal on this gear box
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From: Columbus, GA
'25 MB GLE 450, w/airmatic
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C300
Long overdue to say, thank you for your tremendous contributions to this forum!
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Joined: May 2015
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From: Seattle, WA
C300W4
My c300 is also a bit jerky when shifting up or down. Probably most noticeable between 2nd and 3rd but elsewhere too. I wouldn't say it jerks my body though.
I just happened to have a Honda CRV rental today and in comparison it shifts so incredibly smoothly its imperceptible! In the c300 it is always noticeable when it shifts to some degree especially when I smash the gas. On the Honda if do that it is still perfectly smooth.
Why does a cheap Honda do it better than my Mercedes? Is this normal for more powerful engines like the c300 or not?
I just happened to have a Honda CRV rental today and in comparison it shifts so incredibly smoothly its imperceptible! In the c300 it is always noticeable when it shifts to some degree especially when I smash the gas. On the Honda if do that it is still perfectly smooth.
Why does a cheap Honda do it better than my Mercedes? Is this normal for more powerful engines like the c300 or not?
