Sol01

floridadriver

IMO 2 out of 5 for overall quality for the 2015 C Class is low even for an MB fan as myself. Has anyone ever seen a car get 1 out of 5? A quick glance and I couldn't find a car lower rated than then C.

Some stock from November 2014 waiting for an owner based on dealer websites, not a stellar selling car yet either here. The CLA and S-class seem to move. Will be interesting to see how the W213 does.

BlackjackM

Lol the half truths that you're throwing out there are hilarious. Where are you getting your numbers from? I read somewhere that almost 5k cars were affected by the issue- so only 50 were swapped out?

I'm beginning to think that I'm supposed to feel guilty that I have a C with virtually no problems to speak of- shall we call it "problem free car privilege" so that others can make us feel guilty for being "lucky"?

Sol01

well said

HelenR

Here in the southern USA, my dealer has swapped ZERO, she said in the entire state, ZERO, but 100% of the MBTEX in USA before December was affected. MB-USA is only swapping if people complain, and only then after asking them to wipe seats down. Don't believe me? Call and ask.

The entire point is that people as you, if you can't even comprehend the point of the post, would be incapable to tell what their car might have wrong with it. But if you think it's flawless, as I said to Stan, many would say his first car was perfectly fine. Enjoy it. JD Powers should have heard from you and the scores may have been better.

I wouldn't ever call ignorance lucky. Not to say that by miracle there's cars out there built to spec and better than others, what's your point of the thread in relation to the scores of this car being so pathetic?

HelenR

What a tool. Honestly. You haven't had a thought of your own, if one at all on this thread. Focus: the thread is about the car's low JD power scores. If you believe you have a perfect car, or that milk doesn't spoil or that you're superman, rock on little man!

Sol01

what ? like calling W205 the worst built car of 2015 ? that is a thought for you

RTX

I thought the new C class was named car of the year 2015, now it gets this? VW Passat came second.
Who is this JD anyways, another Gartner Magic Quadrant?

StanNH

It's a 90 day owner satisfaction survey. Here's their own definition of what the IQS actually measures:

"Initial Quality
Taken from the Initial Quality Study (IQS), which looks at owner-reported problems in the first 90 days of new-vehicle ownership, this score is based on problems that have caused a complete breakdown or malfunction, or where controls or features may work as designed, but are difficult to use or understand."

Complete breakdowns are rare, so I'm guessing the "difficult to use or understand" part is where the car does poorly. This mirrors Consumer Reports' reliability ratings, where difficulty using the computer interfaces are now a major source of complaints.

Actual reliability ratings for 2015 are still not available but, based on the number of first year issues dealers have been handling ... including recalls and service campaigns ... I would expect those numbers to come in below average as well.

Iceman II

World COTY. http://www.autoblog.com/2015/04/02/2...r-of-the-year/

laz81

Here (Canada) the C300 was car of the year for Ajac in the luxury sedan under 50k. JD is a group that offers their service to manufactures. They pretty much tell you how consumers view your product and what you can do to make it better. Not everyone agrees with their surveys.

Interesting read on JD http://www.caranddriver.com/features...-study-feature

Glyn M Ruck

Please refrain from disrespectful behavior!!

BlackjackM

Thank you Glyn!

TonyMeister

Satisfaction surveys are bull****. All those W210s still running strong in Eastern Europe prove them wrong. **** J.D power and Consumer Reports.

JonathonK

Not good. Here's my front page take on it...
https://mbworld.org/forums/c-class-w...ity-study.html

Glyn M Ruck

The SA plant has already jumped on many of these issues. Complaint rate is low at our dealers. Waiting for consumer reports. In faults per 100 units they are going to look good here.

StanNH

I think even the "not ready for prime time" US plant has been improving its QC. They still haven't gotten the rear bumper fit figured out, but general fit and finish seems to now be fairly consistent. Comparing my March, 2015 build to the August, 2014 build I originally owned, the newer car is better. No sagging sunroof shade, no recalls, no service campaigns, excellent paint, door LED's all work, no squeaks, no rattles. The Keyless Go can still fail on occasion, but that's an issue MB has had for many years. My iPhone is now my backup fob.

I think we all knew the first year W205 was not going to do well in the reliability surveys. There have been too many issues, including the well publicized MB-Tex fiasco. Too many cars still are coming out with wind noise issues, and there are still the odd electronic glitches but, overall, I think the level of reported malfunctions is less than it has been. I really hope that Mercedes gets this all sorted out quickly and can improve the reliability to average or better than average. The 2016 model year will be critical for the success of this car ... it has to be as close to trouble free as possible.

digitallust_aus

^^+1 I am with you on this one.. I have no issues with my W205. 3 months in. Had more issues with my F30 to be honest

CO2010

I owned a Honda Accord which is considered to be one of the most reliable cars on the planet. This award winning vehicle left me walking three times with less than 1,500 miles on it.

chicagofan00

No car manufacturer is perfect and they all have lemons. It just seems that the W205 seems to have more issues than initially expected and coming from a brand like MB. I think like Stan has said on several occasions that a lot of this comes down to not the fact that there have been issues but more to the fact that a lot of the dealerships and MBUSA seem to be so dismissive of the issues. I think we all except for the truly ignorant few can say that we would expect some growing pains with a first model year on a redesign but the fact that there seem to be more issues than originally anticipated and then on top of that having a lack of response and ownership to the issues that all combines to make for a lot of unhappy/dissatisfied customers.

popeyebedford

Don't let the bean counters determine quality of your products. Certainly not at MB. Once you start making decisions on design and quality based on committees and costs, all will be lost ... You can take that to the bank...

StanNH

I'll bring it up at the next board meeting.

kellens

Ohhhh....you must not have heard? They removed your position on the board after your complaints on this forum about their MB-TEX. (They went to MB-TEX for board room seating surfaces now, had to drop from leather after the poor JD Powers report)

StanNH

Hmmmmm ...... wonder what happened to all that bad MB-Tex. You could frame it and sell it as art ... that has the unique quality of changing with the temperature. I'll have to check eBay.

pdp8

OTOH, if you look at the "J.D. Power and Associates 2005 Initial Quality Study" posted early in this thread, the next to bottom brand was Mazda with 149 defects out of 100 cars, but my 2005 Mazda 3s has been solid (I would't say flawless though). Just shows goes to show how much variation from the norm you can get in a large population.