PANORAMIC ROOF Shattered
12-26-2017, 02:04 PM
#1
Junior Member
Thread Starter
PANORAMIC ROOF Shattered
So woke up yesterday morning to find that my PANORAMIC ROOF glass shattered with no signs of impact from anything dropping. Thankfully I had an inside tint installed so all the glass in tact and not all over the inside of my car. Will keep you guys posted on the repair process, already getting the run around from local dealers about getting a loaner during the holidays.
12-26-2017, 02:15 PM
#2
It is becoming a big issue. The glass is getting bigger and bigger. I've had a couple of panoramic roofs. Never wanted or liked them. My C300 has one. The car had everything I liked except the roof. Will not get another even if I have to order the car.
12-26-2017, 02:53 PM
#3
Junior Member
Thread Starter
So seems like panoramic roofs aren't covered under glass coverage but are auto body claim because they consider it the roof of the vehicle so means deductible. Guess I need to fight with MB USA first before going forward.
12-26-2017, 05:12 PM
#4
Senior Member
I should be picking up my 2018 C300, on Jan 2nd. I specifically ordered it without the pano sunroof because of all the reported issues of them shattering, not just with MB but many brands.
01-24-2018, 12:02 AM
#5
GLK250 panoramic roof exploded
On my way home about two weeks ago I heard a loud BANG and thought someone had shot my car. It was dark and raining. When I arrived home I got a flashlight and inspected the car. No visible damage. I’m 5’1” and it didn’t occur to me to even look at the roof. About a week or so later another big BOOM but this time I heard what sounded like sand sliding off the roof. I thought I’d been hit by a rock. Dark and rain again, but next AM we found the shattered glass. Farmers recommended Safelight who suggested I take the car to a local body shop for a “wrap” until they could get replacement glass. Needless to say with all the rain we get in Oregon in January, I took it to my MBZ dealer who repaired it (at my expense) and never mentioned the possibility that this was a MBZ issue. I’m waiting to hear if Farmers will cover the dealer repair. This is definitely a safety issue and someone needs to address it.
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Dship (03-30-2020)
01-24-2018, 12:18 AM
#6
Senior Member
This from Consumer Reports: Two U.S. senators are applying pressure on the auto industry for answers and more transparency over issues related to spontaneously shattering sunroofs.
In letters to senior executives of car companies doing business in the U.S., Senators Richard Blumenthal, of Connecticut, and Edward Markey, of Massachusetts, both Democrats, have asked 15 detailed questions about sunroof materials, design, and defects, and have said they would like answers by Dec. 4.
The lawmakers want to know what types of glass the companies are using in their sunroofs, and whether automakers are tracking exploding sunroof incidents for their vehicles.
“While, thankfully, severe injuries have not been officially linked to this hazard, the increasing trend of this risk requires immediate response and action,” the senators wrote. “It is vital that you take steps to assure consumers of the structural integrity of their sunroofs.”
In October, Consumer Reports published an investigation into sunroofs that shatter suddenly without explanation. The special report found 859 accounts of consumers reporting such incidents to the National Highway Traffic Safety Administration’s complaints database, with the cases spanning 208 models and 35 brands. CR’s analysis found that such complaints have spiked in recent years, as larger, so-called panoramic sunroofs have become more popular and more prevalent.
The senators have asked the auto executives about design changes they’ve made over the last 20 years and whether they’ve alerted their dealers about the potential for shattering incidents.
They also want to know about any voluntary recalls, and how each company handles consumer complaints. The executives have been asked to share any patterns they’ve noticed to shattering-sunroof incidents related to vehicles they make.
The letters went out this week to: BMW, Daimler Trucks, Ferrari, Fiat Chrysler, Ford, General Motors, Honda, Hyundai, Jaguar Land Rover, Kia, Mazda, Mercedes-Benz, Mercedes-Benz Vans, Mitsubishi, Nissan, Subaru, Tesla, Toyota, Volkswagen, and Volvo.
Some, but not all, of the automakers on the list were cited in Consumer Reports’ investigation.
The article goes on: Since the CR report first ran, dozens more consumers have written in or contacted Consumer Reports to share personal accounts of shattering sunroofs.
If you have an incident to report, go to NHTSA's consumer complaint website, or call the Vehicle Safety Hotline at 888-327-4236.
In letters to senior executives of car companies doing business in the U.S., Senators Richard Blumenthal, of Connecticut, and Edward Markey, of Massachusetts, both Democrats, have asked 15 detailed questions about sunroof materials, design, and defects, and have said they would like answers by Dec. 4.
The lawmakers want to know what types of glass the companies are using in their sunroofs, and whether automakers are tracking exploding sunroof incidents for their vehicles.
“While, thankfully, severe injuries have not been officially linked to this hazard, the increasing trend of this risk requires immediate response and action,” the senators wrote. “It is vital that you take steps to assure consumers of the structural integrity of their sunroofs.”
In October, Consumer Reports published an investigation into sunroofs that shatter suddenly without explanation. The special report found 859 accounts of consumers reporting such incidents to the National Highway Traffic Safety Administration’s complaints database, with the cases spanning 208 models and 35 brands. CR’s analysis found that such complaints have spiked in recent years, as larger, so-called panoramic sunroofs have become more popular and more prevalent.
The senators have asked the auto executives about design changes they’ve made over the last 20 years and whether they’ve alerted their dealers about the potential for shattering incidents.
They also want to know about any voluntary recalls, and how each company handles consumer complaints. The executives have been asked to share any patterns they’ve noticed to shattering-sunroof incidents related to vehicles they make.
The letters went out this week to: BMW, Daimler Trucks, Ferrari, Fiat Chrysler, Ford, General Motors, Honda, Hyundai, Jaguar Land Rover, Kia, Mazda, Mercedes-Benz, Mercedes-Benz Vans, Mitsubishi, Nissan, Subaru, Tesla, Toyota, Volkswagen, and Volvo.
Some, but not all, of the automakers on the list were cited in Consumer Reports’ investigation.
The article goes on: Since the CR report first ran, dozens more consumers have written in or contacted Consumer Reports to share personal accounts of shattering sunroofs.
If you have an incident to report, go to NHTSA's consumer complaint website, or call the Vehicle Safety Hotline at 888-327-4236.
Last edited by PeteInGilroy; 01-24-2018 at 12:25 AM.
01-24-2018, 09:17 AM
#7
Junior Member
Thread Starter
So update on my roof from last month.
The bill came out to be around $2400. After fighting with Geico they ended up covering. had to go thru an adjuster but no deductible out of my pocket. Glass coverage ends up covering the bill.
I honestly wish Mercedes would own up to this somehow.
The bill came out to be around $2400. After fighting with Geico they ended up covering. had to go thru an adjuster but no deductible out of my pocket. Glass coverage ends up covering the bill.
I honestly wish Mercedes would own up to this somehow.
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01-24-2018, 09:38 AM
#8
MBWorld Fanatic!
I've never heard of this before, but it doesn't surprise me. Is there any "official" cause for this? I'm assuming it's along the lines of stress from expansion due to temperature variance, right? Anyone aware of this from another Benz?
Ughhh....right? Add it to the list.
02-21-2018, 08:27 PM
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2014 GLE450
GLE 450 coupe sunroof shattered in cold temps
2014 GLE 450 Coupe: 2/20/18: Spontaneous explosion of my large sunroof four minutes into my drive to work. Temps in the 20s and my heater was on high. I was driving about 55 miles an hour when the sunroof exploded outward, sounded like a gunshot. Took to Mercedes and also submitted to my insurance to figure out who pays.
02-28-2018, 01:08 AM
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c250 AMG
C250 AMG 2015 from oman similar case
2014 GLE 450 Coupe: 2/20/18: Spontaneous explosion of my large sunroof four minutes into my drive to work. Temps in the 20s and my heater was on high. I was driving about 55 miles an hour when the sunroof exploded outward, sounded like a gunshot. Took to Mercedes and also submitted to my insurance to figure out who pays.
i was driving kn the highway - roof suddenly exploded , no damage whatsoever on the roof .. took it to dealer to claim warranty , dealer submitted case to mercedes and they rejected .. should I take this to legal ?
this is seriously upsetting when the roof is suppose to protect you and this explosion traumatize passengers - luckily i was alone... an expensive brand with cheap parts - this is what i learnt now from mercedes ...
02-28-2018, 11:53 AM
#11
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c250 AMG
not sure reasons for Mercedes rejection- all i know is that they told the dealer that there is nothing wrong or “defect” in the roof...
found some lawyers in yourtube uploaded a video about a case against Mercedes in the USA - search youtube “mercedes benz sunroof exploding” by washinton law office ... im from a different country but should I give it a try given same problem ..
found some lawyers in yourtube uploaded a video about a case against Mercedes in the USA - search youtube “mercedes benz sunroof exploding” by washinton law office ... im from a different country but should I give it a try given same problem ..
02-28-2018, 03:16 PM
#12
I cannot believe this is happening... How many issues this car has? I think the only way to achieve something is to go in public or (even better) a collective law suit... It's not good to go one by one... I would also like to know who else experienced whining rear differential and failed steering...
03-29-2018, 10:42 AM
#15
Hi All,
Same thing happened to my A Class last Saturday - after sending the car to Mercedes UK they have told me this is not covered under warranty, they are expecting me to pay for the cost. Lucky this was caught on my CCTV check the below twitter link. They have also left me with me no courtesy car so I am expected to pay for my own travels to work etc. Has anyone managed to get this repaired by Mercedes? What should I do next if Mercedes are not taking responsibility for it?
Same thing happened to my A Class last Saturday - after sending the car to Mercedes UK they have told me this is not covered under warranty, they are expecting me to pay for the cost. Lucky this was caught on my CCTV check the below twitter link. They have also left me with me no courtesy car so I am expected to pay for my own travels to work etc. Has anyone managed to get this repaired by Mercedes? What should I do next if Mercedes are not taking responsibility for it?
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ionz13 (03-30-2018)
03-30-2018, 06:07 AM
#16
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BMW e89 Z4 sDrive 35i & MB S205 C200 AMG Premium Plus
Hi All,
Same thing happened to my A Class last Saturday - after sending the car to Mercedes UK they have told me this is not covered under warranty, they are expecting me to pay for the cost. Lucky this was caught on my CCTV check the below twitter link. They have also left me with me no courtesy car so I am expected to pay for my own travels to work etc. Has anyone managed to get this repaired by Mercedes? What should I do next if Mercedes are not taking responsibility for it?
https://twitter.com/Red_Devil718/sta...65023536631814
Same thing happened to my A Class last Saturday - after sending the car to Mercedes UK they have told me this is not covered under warranty, they are expecting me to pay for the cost. Lucky this was caught on my CCTV check the below twitter link. They have also left me with me no courtesy car so I am expected to pay for my own travels to work etc. Has anyone managed to get this repaired by Mercedes? What should I do next if Mercedes are not taking responsibility for it?
https://twitter.com/Red_Devil718/sta...65023536631814
04-04-2018, 08:26 AM
#17
I don't want to be the person that is hated by everyone but I have seen this happen plenty of times and every time it is because some genius decided to tint the sunroof glass. If you tint the sunroof it will shatter every time as the glass heats it expands and is fixed in a solid moulding. The other windows don't explode when tinted because they are either glued in place or bolted with rubber mounts.
Mercedes will not cover the issue because it is cause by user error and an installation of a after market product. It doesn't matter that the tint is dark or clear or just for UV it is still refracting light back upon it self and heat thus expanding glass beyond its normal recommended usage.
thats my rant over so let the hate flow if you want.
Mercedes will not cover the issue because it is cause by user error and an installation of a after market product. It doesn't matter that the tint is dark or clear or just for UV it is still refracting light back upon it self and heat thus expanding glass beyond its normal recommended usage.
thats my rant over so let the hate flow if you want.
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07-16-2018, 08:19 PM
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2015 GLK250
Mine too!
On my way home about two weeks ago I heard a loud BANG and thought someone had shot my car. It was dark and raining. When I arrived home I got a flashlight and inspected the car. No visible damage. I’m 5’1” and it didn’t occur to me to even look at the roof. About a week or so later another big BOOM but this time I heard what sounded like sand sliding off the roof. I thought I’d been hit by a rock. Dark and rain again, but next AM we found the shattered glass. Farmers recommended Safelight who suggested I take the car to a local body shop for a “wrap” until they could get replacement glass. Needless to say with all the rain we get in Oregon in January, I took it to my MBZ dealer who repaired it (at my expense) and never mentioned the possibility that this was a MBZ issue. I’m waiting to hear if Farmers will cover the dealer repair. This is definitely a safety issue and someone needs to address it.
2015 GLK250
I have the exact same thing happened a few days ago driving from California to British Columbia. It was 39°C outside and Aircon inside. Suddenly there was a huge bang and we realized the sunroof centre portion had shattered. Mercedes-Benz is claiming its from a rock chip but how can a rock chip the middle section of glass on the roof. I am sure it’s some kind of manufacturer defect that Mercedes is covering up.
08-13-2018, 07:39 AM
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C200 Coupe 2018
Exploding sunroof
Hi - my panoramic on C200 coupe 2018 exploded at 60 mph, yesterday. Very scary! I see in US that a class action is being undertaken - https://topclassactions.com/lawsuit-...roofs-shatter/ Does anyone know how this is progressing, or if similar being done in UK?
Presently waiting for MB dealer to advise - will report back on what they say.
Thanks.
Presently waiting for MB dealer to advise - will report back on what they say.
Thanks.
11-03-2018, 02:31 AM
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2016 C350e
Hi, it just happened to my C350e in my commute this morning. The panoramic sunroof just shattered with no warning. I am in the process of claiming it to my insurance. Anyone here in the US managed to claim warranty for this issue? If yes, how did you do it?
12-13-2018, 11:54 PM
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MB E200
So woke up yesterday morning to find that my PANORAMIC ROOF glass shattered with no signs of impact from anything dropping. Thankfully I had an inside tint installed so all the glass in tact and not all over the inside of my car. Will keep you guys posted on the repair process, already getting the run around from local dealers about getting a loaner during the holidays.
