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-   -   C300 Head Rests (https://mbworld.org/forums/c-class-w205/735096-c300-head-rests.html)

Evach24 02-05-2019 09:10 PM
C300 Head Rests
 
I purchased a 2016 C300 4Matic Sport (W205) a few days ago and I LOVE it. I have noticed a problem with the passenger side head rest. I noticed a slight rattling noise coming from it going over the train tracks by my house . I can move the head rest up and down, but the side button to move it forward and back doesn't work . I removed the head rest and noticed when I shake it the rattling is loud. When I push the button one side moves but the other is stuck. Any suggestions? Please help. Im still under factory warranty but was wondering if there is something I can do .thanks

MBSebas87 02-05-2019 10:03 PM
Same problem ... internal plastic parts were loose. Fixed under warranty.

GreekUPS 02-05-2019 10:04 PM
I recently had mine replaced, under warranty, due to rattle. Nothing you can do. Small plastic pieces have broken inside the headrest. It’s so nice without the rattle now.

Evach24 02-06-2019 07:02 AM
Ugh it's so annoying. I made it slightly worse by shaking it lol. How long did it take? Did they have to order the part or is that something they usually have on site? Thanks for your help everyone.

GreekUPS 02-06-2019 07:49 AM
Originally Posted by Evach24 (Post 7674024)
Ugh it's so annoying. I made it slightly worse by shaking it lol. How long did it take? Did they have to order the part or is that something they usually have on site? Thanks for your help everyone.
Yup, it’s annoying. First they have to confirm and then order them. Shouldnt take more than 4-5 days.

MBSebas87 02-06-2019 08:41 AM
a couple days for me in conjunction with service A. Don't sweat it...just deal with it until is fixed lol

JAMADOR 02-06-2019 03:49 PM
Yep, warranty, have it replaced. Need to do the same with mine.
They misdiagnosed my complaint the last time & thought I meant that the power headrest button was inop on the pass side.

Evach24 02-06-2019 06:48 PM
Hey thanks for the help you guys . Scheduled to see the dealer on Sunday .

GreekUPS 02-06-2019 07:01 PM
Originally Posted by Evach24 (Post 7674714)
Hey thanks for the help you guys . Scheduled to see the dealer on Sunday .
Wow, dealer open on Sundays? Pretty neat.

Evach24 02-06-2019 07:48 PM
Yeah open 7-5 Saturday and 9-5 Sunday. Really helpful over the phone too

JAMADOR 02-07-2019 01:22 PM
Originally Posted by GreekUPS (Post 7674726)
Wow, dealer open on Sundays? Pretty neat.
We've got a couple here in Houston (not Mercedes).
Sales open Sunday & closed Monday.
Service open Saturday, closed Sunday.


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