Dealer cheated me
Thread Starter
Member
Joined: Nov 2003
Posts: 129
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From: La Jolla
2002 C32
Dealer cheated me
I went to the dealer in Carlsbad to have them fix my heated seats because the butt warmers were not working on both the driver and passenger seats. Here is the problem...
1. I told them to fix both seats and they only fixed the driver side. I think this was just a communication problem between me and the service person. But I have to wonder why they didn't check the passenger seat..
2. They told me the day after they looked at my car that they would need to order parts from Germany and it would take a week or two. They emphasized that my car was an AMG and it is special and needs special parts. They call me one day later and say the part has unexpectedly come in early and told me to come in whenever I have time. Since I always have nothing to do, I go in that day and leave my car there. He tells me it would take a day or more because he needs to take it to an upholstery shop. When I get the car back, the seat warmer is working, but the leather that touches my butt is not the same as the leather touching my back. The leather is softer and wrinkles more easily. I'm guessing it is the regular leather they use for the C class not the nice leather for the AMG version. I call the service person and he gives me some BS about the leather being new and it is not broken in. Clearly, it is not the right leather if compared to the passenger seat.
My question is, for the people that have reported this problem and got it fixed, how did they fix yours? How did you get them to replace the whole seat?
Please help...
1. I told them to fix both seats and they only fixed the driver side. I think this was just a communication problem between me and the service person. But I have to wonder why they didn't check the passenger seat..
2. They told me the day after they looked at my car that they would need to order parts from Germany and it would take a week or two. They emphasized that my car was an AMG and it is special and needs special parts. They call me one day later and say the part has unexpectedly come in early and told me to come in whenever I have time. Since I always have nothing to do, I go in that day and leave my car there. He tells me it would take a day or more because he needs to take it to an upholstery shop. When I get the car back, the seat warmer is working, but the leather that touches my butt is not the same as the leather touching my back. The leather is softer and wrinkles more easily. I'm guessing it is the regular leather they use for the C class not the nice leather for the AMG version. I call the service person and he gives me some BS about the leather being new and it is not broken in. Clearly, it is not the right leather if compared to the passenger seat.
My question is, for the people that have reported this problem and got it fixed, how did they fix yours? How did you get them to replace the whole seat?
Please help...
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Joined: Dec 2001
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G
Re: Dealer cheated me
Originally posted by Dink
They emphasized that my car was an AMG and it is special and needs special parts.
They emphasized that my car was an AMG and it is special and needs special parts.
MBWorld Fanatic!
Joined: Jan 2002
Posts: 4,439
Likes: 1
The heated seats are just "heat pads" underneath the leather. It has NOTHING to do with the leather itself, I really wonder why your dealer would even change the leather part of it. Yes, I think there is something wrong with your dealership too.
Super Member
Joined: Apr 2003
Posts: 681
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w212 E63 / 996tt
I just dealt with this whole situation. Both my bottom heaters were not working properly. They ordered the parts and I also inquired about them changing my leather bottoms (I had a lot cracks and what not). Anyways, the parts came in and they went to change the heat pads when they noticed they had the wrong parts. They put the leather back on and it looks stretch and even looked worse then it was before. I had wasted two full days and therefore I *****ed and they said they would order me new leather bottoms for my trouble. When I brought my car in, they had the upholster guy come to the service center. He did both the heater and the leather.
Oh yea, the leather was matching. How can they put non-matching leather on your car? That is pathetic.
I would ***** and try and get your way!
Oh yea, the leather was matching. How can they put non-matching leather on your car? That is pathetic.
I would ***** and try and get your way!
Almost a Member!
Joined: Dec 2003
Posts: 37
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From: UK
C32 AMG
I had the seat base replaced - this included the leather, which looks new compared to the seat back but matches well. I was under the impression that these seats are AMG only, therefore how can they give you regular c-class leather?
Again the dealer ordered the wrong part (i.e. standard C-Class heater element) then realised that it is an AMG special order. It took 2 or 3 weeks to get the new heat pad/leather.
HTH
Again the dealer ordered the wrong part (i.e. standard C-Class heater element) then realised that it is an AMG special order. It took 2 or 3 weeks to get the new heat pad/leather.
HTH
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MBWorld Fanatic!
Joined: Feb 2004
Posts: 1,645
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From: San Diego
2002 C32 Black/Charcoal
Bad butt
Hey Chris:
Sounds like they cheezed you out. Why go all the way to Carlsbad for work? I have had very good experiences at MBZ of San Diego (at 163 and Balboa). Nice loaner cars, good communication (my advisor was Jorge Serrano, maybe you can request him). I just had my driver's **** fixed by them (in a good way). It is my understanding that the proper way of doing this job is to replace the leather on the seat butt along with the heating element. The butt of my driver seat now looks slightly lighter than the passenger seat, but I'm hoping that a few acrid farts will darken it up some. You can check it out on Saturday. If I were you, I would set up an appointment at MBZ San Diego to have them check it out.
Sounds like they cheezed you out. Why go all the way to Carlsbad for work? I have had very good experiences at MBZ of San Diego (at 163 and Balboa). Nice loaner cars, good communication (my advisor was Jorge Serrano, maybe you can request him). I just had my driver's **** fixed by them (in a good way). It is my understanding that the proper way of doing this job is to replace the leather on the seat butt along with the heating element. The butt of my driver seat now looks slightly lighter than the passenger seat, but I'm hoping that a few acrid farts will darken it up some. You can check it out on Saturday. If I were you, I would set up an appointment at MBZ San Diego to have them check it out.
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Super Member
Joined: Nov 2003
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Yes you need the entire bottom cushio to fixx the butt heaters. Both mine didnt work, and they ordred in the new ones...low and behold they got in the WRONG ones...so there goes a wasted day. Also claimed that the were out of stock in the WORLD. I put in a call to MB customer service, net day, I had a call from MB and my deaeler had the RIGHt cusions the next day. I havent been back to get them installed, but I iwll do it at my service visit. Looney people your dealing with.
