removedCFGaccount

Doesn’t the limited warranty unambiguously exclude return shipping? You were treated badly.

genesisknight

We can pay in back bacon and maple syrup!

removedCFGaccount

I have not heard from Dinan. That’s a tempting offer, but you seem honest. I would sell only to VAT or provincial tax cheats, and guys without bank accounts who are spousal parasites.

ErikM

From their warranty: This warranty does not cover any consequential damages (neither parts nor labor) that may be caused as a result of the installation or use of this product.

I'll Pass

removedCFGaccount

The as yet unreleased Elite is said to warrant the engine.

2017-c43-coupe

thats only for dinantronics sport, if you want to see what warranty this one has then go look at one of the elite models they make for bmws, ours will habe the same coverage.

2017-c43-coupe

I think your one off complaint about who paid you your money back is not relevant to this thread at all. And their terms clearly say shipping wasn't refundable so I dont get how they treated you badly.

removedCFGaccount

Dinan invited direct warranty claims, which he tried, but got only silence, hence he was forced to deal with his seller, who also got silence. Silence is not golden in this context.

2017-c43-coupe

I think that there is more to the story here because if Dinan was one to not honour warranty claims, then there would be more word of this and they wouldn't be in business this long.

Either way, not trying to be a *****, I understand you are trying to make noise until someone pays your shipping money back, but it would be nice courtesy on your part to start your own thread about this and not hijack this unrelated one.

removedCFGaccount

First, Jose, it ain’t my claim, and secondly, logically fewer things are more relevant than a manufacturer’s responsiveness, or not, tp claims.

Mr. J

Regardless if you were trying or not, you certainly succeeded. Also, you missed the point entirely. The shipping was a mild insult, getting ghosted on an in-progress RMA was the problem.

This is particularly relevant when the whole selling point of the Elite model is the fact that they claim to warranty any defects and any potential drivetrain issues that arise from use of the Elite piggy. So they can't manage a simple RMA but you'd be confident trusting them to warrant against damage to a $20K+ AMG drivetrain?

At this point, I don't give two ***** about the $11 shipping. I own 2 new MB vehicles for Chissakes! What I wanted was someone from Dinan to make some effort, any effort, to contact me and say..."hey we're really sorry about that and we are working to improve our service". This is basic due diligence in business. If one of my customers is upset I reach out to them, I acknowledge their issue and assure them that I am working to ensure it will not be repeated.

Mr. J

I'm sure it does. I typically only read the fine print for major purchases and this one fell under that threshold. I've also gotten spoiled I suppose. I've had a long run of good luck with all of my CS interactions over the last couple years. Any defects I've encountered usually resulted in replacements being shipped immediately after contact and returns being processed via emailed shipping label.

removedCFGaccount

J, the guy is a real junior “member.” Stronger letter to follow....

Edit: what junior said was reasonably calculated to inflame. Nuff said.

2017-c43-coupe

I am going to keep my response to bullet points for clarity:

• This thread is to discuss this new tune that is coming out, not customer service complaints
• I am not going to base my judgement of Dinan, the most reputable bmw tuner for a long time who paved the way for other companies and whose tunes are offered by BMW dealerships on one experience where you lost $11 (which you should have known off the fine print)
• I understand that you probably work/own a business and expect that the same model you use should apply to everyone else, enough so that you are willing to spend time responding to this many comments, but it doesn't.
• We are only hearing one side of the story here, we need to hear what your dealer shop and Dinan have to say, and since this is not happening, your comments do not really provide anything of value.
• I dont think its fair to question the validity of their elite warranty based on your one experience. I have looked for and failed to find any stories of dinan not honouring this warranty.
• Lastly, you are obviously not getting the response you want to validate yourself, so what is it you are trying to gain? You want someone to get on their knees and beg you to forgive them that their fine print was too fine?

I dont own my own business but I've worked in different forms of customer service all my life, i know that these situations are never to be judged from just one party as the story has an interesting tendency to change details as it moves around.

Gungaslow

Anyone care to discuss how a tune can tune a fish?

removedCFGaccount

Coupe, J is right under the old U.S. business model. If we have moved on to the Euro-peein model of go pound sand in Hell, count me out.

removedCFGaccount

Well, you can tune a piano, but not a fish.

Somewhere high above Svalbard, Sven the polar bear spied the Mercedes methane tech headed toward him with a tranq gun and a device with a nozzle.....

2017-c43-coupe

Yet again, nothing useful or factual in this comment. And btw, Dinan is a 30 year old californian company, the owner of which did all he did out of love for automobiles, not that its relevant to $11 lost in ambiguity

2017-c43-coupe

hey, Im new to using forums, but I started this thread, does that make me an admin? Thanks in advance and sorry for the noob question.

Mr. J

Dinan has reached out through one of their CS reps and it appears they are sincere about fixing this. They acknowledged that they have a gap at the interface b/t their customers and their third party vendors and they appear to be working to shore it up.

On a positive note, once you actually get ahold of a real person at Dinan they are very responsive and professional. So far they've been forthcoming, frank and honest. No nitpicking, no bull**** excuses and certainly no attempts to cast aspersions upon my character or question my motives. I'm confident we'll work something out. These guys are in an expansion phase of their business and it looks like they are now adapting to the new growth curve.

subzero05

glad to hear they reached out to you on the matter. Hopefully it will work out well in the end!

DameMD

It would be nice if these Piggy-Back vendors could adjust their tunes for down-pipes. I am completely satisfied with my JB1 and would be happy if BMS and/or Dinan could make adjustments to their units.

I am not ready to send off my ECU yet, though I have the downpipes just sitting around.

MASSC450

What's the biggest difference between CFG (a.k.a. Maritime) and a polar bear?

CFG farts more...

ecmexchange

If you have any questions if/when you decide to send the ecu off, give us a call, we could help, I betcha! +1-888-875-2958

subzero05

Not something Dinan would do - they are very particular about their products being 50 state legal .