MASSC450

Yet again, Mercedes Me has left me literally in the cold...this morning I attempted to remote start my frost covered car before heading out to work, and all I got was a text messages stating:

"Your Mercedes-Benz vehicle could not be started remotely because an error occurred. Try again or call the mbrace Response Center at 1-866-990-9007"

Oh, and I did...and gave them a ration of $h!t. My service has not expired (2016 C450), I'm running the most current app on my iphone, I have no trees on my property, gas tank was full, the doors were locked, and my gas cap was tightly closed. It's safe to say at least half the time I try to remote start my car, the system does not work for me.

I can't believe people actually pay money to extend this horribly unreliable service!

NYCSoiL

I also had issues with C450 and Mercedes Me. Works like a charm with C43 though...

cenzo86

Mine hardly ever works. Just to note, it will not start if the door are unlocked, or there is less than 5 gal of fuel in the tank.

RichardCranium3

I frequently get the error that it could not be started..........only to come out to the parking lot with the car running. Locate vehicle always works perfect though so... ¯\_(ツ)_/¯

netboy

or windows is not fully closed. ridiculous

sean1.8t

What, really? I could understand if it was less than 1 gallon, but 5? That's a little ridiculous if you ask me.

Mine only worked for a month or two before it started to give me error messages and then it logged me out and my password wasn't working (maybe I had it wrong) so I couldn't get into my account. With the errors it was giving me and how disappointed I was in the whole experience with it, I just didn't care enough to put any effort into using it anymore.

I gotta say, I was really excited about it at first. Having a remote start function and a few other features and controls via an app on my phone? This was an awesome new experience for me. But then I was pretty much immediately let down with it. I was mainly disappointed in the fact that no matter how you entered the car after you remote started it, it would shut off and then you have to restart it. The thing has some amazing potential and it really wouldn't take much to capitalize on it but it's like they didn't even try.

VinceBlue

I think it’s 3 gallons needed (not 5) for remote start bc I got a similar message last week. But anyway I agree I wouldn’t pay for the service either if it wasn’t free ( mbrace® Connect 5-year Complimentary service).

removedCFGaccount

Too bad....

Dieseldan9

iTrader: (1)

I have to say after reading this thread I tried to use it today and had no issues. Lets see if it continues to work from now on

likerage

Its so awful I haven't used it in a while and your post made me want to try it again. I had a pretty long walk ahead of me so I went ahead and started the process. After a 5 minute walk and when I was about 30 feet from my car it finally logged in. Pretty useless. A class action lawsuit forcing them to make the product that they advertise work might be in order.

removedCFGaccount

Mine works fine but I never use it.

cenzo86

But it's soooo cold.

Rainers

Mercedes me does suck big time, The salesmen kept pushing it and I told them it was junk. When I went to pickup my car it would not work. This is why I installed Mid City Engineering remote starter. I always start and never had a problem. Doors and windows can be open with no gas in the tank and it will start. I have also remote started and opened the doors from 1200 miles away. I had to try.

sean1.8t

LOL, no explanation necessary

MASSC450

Welcome back CFG! How was probation?

removedCFGaccount

Ha, ha! It seems you have Merc problems shared by only a few. Why is that?

Oh, thanks-Peru was great.

MASSC450

Just lucky I guess. I only keep cars for a couple years, so as long as I'm not paying for the crappy service, I'll be OK..

leojhartiv

I find it odd that MB doesn't offer a remote starter via the FOB like everyone else does. Starting through a phone app takes so many more steps. I was genuinely shocked when I switched from Caddy to Mercedes to find that a FOB starter wasn't standard. Don't get me wrong: the phone app can be useful too if you are too far away for the FOB to reach the car. GM offers something similar via OnStart. But I do miss the easy FOB starter.

removedCFGaccount

yes, I have been to Svalbard to see the bears! Better go while you can, it is warming fast.

removedCFGaccount

Oh, and New Years in Sydney, then a lovely three week cruise to the Great Barrier Reef and environs-who knows, I might go to Churchill in the Spring to see the bears!

Who cares about Mercedes Me?

MASSC450

I don't...anymore...

removedCFGaccount

Problem solved.

driverjeff

In case you are wondering the Mercedes Me app still sucks. It's giving me the wrong location today. I noticed that there is now a Mercedes Connect app for 2019 + Vehicles... that has a 4/5 rating in the app store vs. 1/5 for Mercedes Me. You'd think they'd just upgrade everyone to Mercedes Connect to avoid posts like this. SUCK!!!

unr1

HTXgearhead