Need Help! Water in headlamps!
Thread Starter
Super Member
Joined: May 2011
Posts: 918
Likes: 21
From: NYC
2017 C63S coupe '09 C63, '15 Durango RT, '14 Jeep SRT8
Need Help! Water in headlamps!
I've been having an issue with my headlights for quite some time now. I have stock bulbs in with AZN LED Eyelids. For the last two months, my headlights have been going off. I've tried changing the bulbs and they still don't go on. Usually after about 20min of driving they go on. They have been doing this at least once every month. I took the car to the dealership a couple of times and they haveb not found anything wrong. Last week both bulbs went off and never came back on. I tried swapping out the bulbs and had no luck.
I had the car at the dealers and just picked it up today. They told me that there was water inside my headlights caused by the LED Eyelids that were used.
This is what the paper reads: Performed SDS Short Test, found codes for open circuit on left and right side headlamps. Checked values using SDS Test, control module not reading. Checked Headlamps and found water moisture inside and after market bulbs installed with pieces of LED bulb that were installed. Found water damage to headlamp and control unit.
Total Cost $3,800.
My question is how can I get them to prove that the LED's are to blame for this. I know they are just using the oldest trick in the book and blaming it on the first thing they can. What are my options here? Any help would be appreciated.
I had the car at the dealers and just picked it up today. They told me that there was water inside my headlights caused by the LED Eyelids that were used.
This is what the paper reads: Performed SDS Short Test, found codes for open circuit on left and right side headlamps. Checked values using SDS Test, control module not reading. Checked Headlamps and found water moisture inside and after market bulbs installed with pieces of LED bulb that were installed. Found water damage to headlamp and control unit.
Total Cost $3,800.
My question is how can I get them to prove that the LED's are to blame for this. I know they are just using the oldest trick in the book and blaming it on the first thing they can. What are my options here? Any help would be appreciated.
Senior Member
Joined: Jan 2012
Posts: 381
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From: Toronto
09 C63, 11 Cayenne S
I dont see how water got into the eyelids in the first place, they have caps that go over the bulbs. Unless there is a crack in the actual eyelid lense itself. They are pulling a fast one on you because of the AZN lights. Make them prove that the actual aftermarket bulbs caused the water damge to your headlights...or if they are saying that the AZN's caused a short somewhere, then i think your SOL
Thread Starter
Super Member
Joined: May 2011
Posts: 918
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From: NYC
2017 C63S coupe '09 C63, '15 Durango RT, '14 Jeep SRT8
They are saying water came through the eyelids. Makes no sense to me neither because all four of them had caps. Warranty said they wont cover it and I dont really know what to say to them.
MBWorld Fanatic!
Joined: Mar 2012
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From: Walnut Creek, CA
Vivid Racing '09 C63 AMG
That's bs. I've replaced mine with the same LEDs. The only way that could be feasible is if you didn't close up the holes for the eyebrow bulbs and water got in. But that means water would have to get under the hood, then reverse direction to go forward into the headlight assembly.
Thread Starter
Super Member
Joined: May 2011
Posts: 918
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From: NYC
2017 C63S coupe '09 C63, '15 Durango RT, '14 Jeep SRT8
That's bs. I've replaced mine with the same LEDs. The only way that could be feasible is if you didn't close up the holes for the eyebrow bulbs and water got in. But that means water would have to get under the hood, then reverse direction to go forward into the headlight assembly.
Super Member
Joined: Jan 2012
Posts: 660
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From: Sydney
2015 E400 Coupe
Hmmm, well first off you have the base question, Was there water in the headlamps? Secondly, who says how it got there? What is their qualification that supports their assessment decision? Now here is the tricky point, can this be validated or denied by a third party? Some questions, did you authorize the repair? Did you willingly pay for the repair? Did you record your concern and ask for validation at the time of purchase (payment)?. Does the evidence still exist?
What you should do depends on the answers to these simple questions.
Good luck mate, I have a feeling you just may need it.
Remember, a point in law is a lot different to a point in principle.
What you should do depends on the answers to these simple questions.
Good luck mate, I have a feeling you just may need it.
Remember, a point in law is a lot different to a point in principle.
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Thread Starter
Super Member
Joined: May 2011
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From: NYC
2017 C63S coupe '09 C63, '15 Durango RT, '14 Jeep SRT8
No I didnt have the repair done. I spoke to the foreman and he is the one saying that water got through the LEDs but cant really explain how its possible. I asked him to pop the hood and explain how it got in and he couldnt even do that.
MBWorld Fanatic!
Joined: Mar 2012
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From: Walnut Creek, CA
Vivid Racing '09 C63 AMG
Man, if he can't explain it, he has no right to try to stick it to you. If you want to continue to work with that dealer, I'd talk to the general manager and call bull. Otherwise, go somewhere else with the stock bulbs, like you said.
Thread Starter
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Joined: May 2011
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From: NYC
2017 C63S coupe '09 C63, '15 Durango RT, '14 Jeep SRT8
Thats the best I can do. Ive been buying cars from yhere for seven years, I didnt expect them to be such *******s
MBWorld Fanatic!
Joined: Oct 2009
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From: eNyCe
Steel Grey Metallic C63!!
If that's what is stated on your repair, you should make sure to argue that shyt till it's rectified. That comment is now attached to your car's vin#. Your headlamp warranty is now voided until you get it fixed through them.
Thread Starter
Super Member
Joined: May 2011
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From: NYC
2017 C63S coupe '09 C63, '15 Durango RT, '14 Jeep SRT8
Yea thats what one of the dealers told me. He said I can try but most likely it will be in the history
Banned
Joined: Feb 2012
Posts: 2,838
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From: Los Angeles
'16 C63-S
Worst dealer ever, that place is such a scam.
Talk to Robert, that guy is easy to bribe. I tipped $300 to have my handle fixed the same day because he wanted to keep the car for the week end... money talks bs walks... I'm sure if you give him a little donation he'll have it fixed for free. It's the sad truth. But MB of manhattan is the worst dealer EVER, it's owned by MBUSA, all they want is your money. Hate it there.
Talk to Robert, that guy is easy to bribe. I tipped $300 to have my handle fixed the same day because he wanted to keep the car for the week end... money talks bs walks... I'm sure if you give him a little donation he'll have it fixed for free. It's the sad truth. But MB of manhattan is the worst dealer EVER, it's owned by MBUSA, all they want is your money. Hate it there.
MBWorld Fanatic!
Joined: Oct 2009
Posts: 2,286
Likes: 62
From: eNyCe
Steel Grey Metallic C63!!
Worst dealer ever, that place is such a scam.
Talk to Robert, that guy is easy to bribe. I tipped $300 to have my handle fixed the same day because he wanted to keep the car for the week end... money talks bs walks... I'm sure if you give him a little donation he'll have it fixed for free. It's the sad truth. But MB of manhattan is the worst dealer EVER, it's owned by MBUSA, all they want is your money. Hate it there.
Talk to Robert, that guy is easy to bribe. I tipped $300 to have my handle fixed the same day because he wanted to keep the car for the week end... money talks bs walks... I'm sure if you give him a little donation he'll have it fixed for free. It's the sad truth. But MB of manhattan is the worst dealer EVER, it's owned by MBUSA, all they want is your money. Hate it there.
Thread Starter
Super Member
Joined: May 2011
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From: NYC
2017 C63S coupe '09 C63, '15 Durango RT, '14 Jeep SRT8
Can't be mad at him for that though. The majority of them are shady. Even my SA blamed the LED eyelids as soon as he saw them. So even he is looking to **** me over. Are there any laws or rules on aftermarket parts regarding warranty?
Banned
Joined: Feb 2012
Posts: 2,838
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From: Los Angeles
'16 C63-S
I'll go to the dealer in Brooklyn or Queens if I ever need to go to the dealer.
Thread Starter
Super Member
Joined: May 2011
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From: NYC
2017 C63S coupe '09 C63, '15 Durango RT, '14 Jeep SRT8
I just got extended warranty from them. Arent they supposed to inspect my car before giving me the warranty. I had a tune before I got the extended warranty so what will happen now if something would go wrong with my engine?
Thread Starter
Super Member
Joined: May 2011
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From: NYC
2017 C63S coupe '09 C63, '15 Durango RT, '14 Jeep SRT8
Do you think installing regular headlamps without the bixenon packge would be a smarter thing to do. There is a company called lightwerkz that do great retrofits and with all said and done it will be cheaper than bixenons.
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2012 C63;1971 280SE 3.5(Sold);2023 EQS 450 SUV 4 Matic (Wife's)
I don't see how they can blame water damage inside the headlight unit on the LEDs. The LEDs are in the stock sockets and the covers are on the outside of the housing. The LEDs are essentially just replacement bulbs. It is not clear what fault they are blaming on the LEDs from your post. Maybe they are saying the covers were not replaced correctly when the LEDs were installed. I don't think they can blame the LEDs directly for the water damage. Can you determine how the water got into the headlight units? If it is a fault of the headlight casing itself maybe you can get warranty coverage. Ask them specifically how the LEDs are at fault for causing the damage to the headlights. I don't think the LEDs themselves can be directly blamed for water damage inside the headlight.
Thread Starter
Super Member
Joined: May 2011
Posts: 918
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From: NYC
2017 C63S coupe '09 C63, '15 Durango RT, '14 Jeep SRT8
I don't see how they can blame water damage inside the headlight unit on the LEDs. The LEDs are in the stock sockets and the covers are on the outside of the housing. The LEDs are essentially just replacement bulbs. It is not clear what fault they are blaming on the LEDs from your post. Maybe they are saying the covers were not replaced correctly when the LEDs were installed. I don't think they can blame the LEDs directly for the water damage. Can you determine how the water got into the headlight units? If it is a fault of the headlight casing itself maybe you can get warranty coverage. Ask them specifically how the LEDs are at fault for causing the damage to the headlights. I don't think the LEDs themselves can be directly blamed for water damage inside the headlight.
