WTF MBUSA????? They wont' help me with my updated folding mirrors!!!!
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Joined: Mar 2008
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From: Bay Area, CA
2009 C63 AMG
WTF MBUSA????? They wont' help me with my updated folding mirrors!!!!
So last week I got my updated mirrors I got from Matt installed...only the dealer couldn't code the mirrors to fold and to have the puddle lights turn on. MY service advisor said there wasn't even an option to turn it on so they had to contact Mercedes via email and update their mainframe or some crap like that.
I get a call back this week, and my advisor is saying Mercedes wants invoices or part numbers or some crap before they proceed because people are getting these from "Europe" and some other BS (couldn't make it out too well).
WTF MB??? Anyone know what I should do? Try another dealer or would they have already flagged my VIN? I don't know why they can't do this to begin with....should I try an independent MB tech?
I'm really frustrated here. If I knew I wouldn't have been able to get these to fold, I wouldn't have spent the $$$ just for the looks.
Thanks in advance!
I get a call back this week, and my advisor is saying Mercedes wants invoices or part numbers or some crap before they proceed because people are getting these from "Europe" and some other BS (couldn't make it out too well).
WTF MB??? Anyone know what I should do? Try another dealer or would they have already flagged my VIN? I don't know why they can't do this to begin with....should I try an independent MB tech?
I'm really frustrated here. If I knew I wouldn't have been able to get these to fold, I wouldn't have spent the $$$ just for the looks.
Thanks in advance!
Thread Starter
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From: Bay Area, CA
2009 C63 AMG
After speaking with the advisor again, he says MB wants part numbers because they have had people get European mirrors which are different and due to legal regulations they can't do the programming to make them work on US cars???
Thread Starter
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From: Bay Area, CA
2009 C63 AMG
I'm gonna try and give em some US part numbers I guess and see if that will work, unless that will screw up programming??? Could someone with a MNY2010 PM me regarding a VI# so I can call my parts dept at another dealer?
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From: Denham Springs,LA
'12 C63 Black Series, '12 ML350 BlueTech
I'm curious to know what regulations they are talking about?
As far as i see the mirrors are very similar.
So basically they are not authorized to do it?
Well if you have a good relation with your SA or a tech they should explain you in details and tell you the truth.
As far as i see the mirrors are very similar.
So basically they are not authorized to do it?
Well if you have a good relation with your SA or a tech they should explain you in details and tell you the truth.
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From: Bay Area, CA
2009 C63 AMG
Yeah...that is what they are saying. He read me the email from MBUSA...so I believe him...this is ridiculous since I have more than $1000 into the parts and labor and they don't fold yet! I'm pissed. Any help out there guys? I'm waiting for part numbers and help from Matt...hopefully he can help me through this.
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360 Modena TT
if i'm reading this correctly , you are saying that you bought upgraded mirrors that fold for a vehicle that didn't come with them and you are trying to get Mercedes to make them work for you 
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From: Bay Area, CA
2009 C63 AMG
Yup....well since MBUSA decided to be a bunch of a-holes and not make it an option, yes, I have chosen to do what others have done and upgrade my mirrors...that much has been established...
Anyhow, MAtt can't gimme the part numbers and they are already installed...this is BS
Anyhow, MAtt can't gimme the part numbers and they are already installed...this is BS
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2012 C63;1971 280SE 3.5(Sold);2023 EQS 450 SUV 4 Matic (Wife's)
Did the MY2010 have folding mirrors in the US? I don't think they did but not 100% sure. I am pretty sure that the MY2008 had folding mirrors in the US. Do the facelift models in the US have folding mirrors?
My 2010 Canadian model has folding mirrors but no puddle lights. Probably the same deal as European mirrors as far as MBUSA is concerned.
If you can find a 2008 for sale online you can get the VIN# or a 2010 as far as that is concerned.
My 2010 Canadian model has folding mirrors but no puddle lights. Probably the same deal as European mirrors as far as MBUSA is concerned.
If you can find a 2008 for sale online you can get the VIN# or a 2010 as far as that is concerned.
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From: Denham Springs,LA
'12 C63 Black Series, '12 ML350 BlueTech
Honestly i don't see what having part numbers will change for MBUSA.
Did the MY2010 have folding mirrors in the US? I don't think they did but not 100% sure. I am pretty sure that the MY2008 had folding mirrors in the US. Do the facelift models in the US have folding mirrors?
My 2010 Canadian model has folding mirrors but no puddle lights. Probably the same deal as European mirrors as far as MBUSA is concerned.
.....
My 2010 Canadian model has folding mirrors but no puddle lights. Probably the same deal as European mirrors as far as MBUSA is concerned.
.....
Now to get the mirrors working the option needs to be programmed i guess. What i understand is nowadays everything is VIN related therefore dealers are limited.
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From: Norcal/Socal
C63 E63
Which dealer are you going to?
With the new Xentry diagnostic system, most features will need the option "code" to be entered into the MBUSA database called Vedoc. Only after when the option is in Vedoc, the proper software will be made available for your car/vin. You then can update the software in your door control units.
Ofcourse, I could be all wrong, don't quote me
With the new Xentry diagnostic system, most features will need the option "code" to be entered into the MBUSA database called Vedoc. Only after when the option is in Vedoc, the proper software will be made available for your car/vin. You then can update the software in your door control units.
Ofcourse, I could be all wrong, don't quote me
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From: Relocated
2010 Irridium Silver MB C63 AMG Sedan
Did Matt advise him, warn him before selling to him? Did the OP do research before buying? Did he know what was involved? Did Matt try to tell him these may have issues? I mean, WTH?
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S550 on order
did the stock ones not fold? mine do..mines an 09 also...i bought CF ones from matt and they folded fine after I plugged them in..didn't need to get re-programed
Last edited by avery.whss; Nov 21, 2013 at 09:59 PM.
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From: Los Angeles
2009 C63
My advice...find a new dealer. I'm guessing they could just charge you an hour of shop time and program it. This is what I was told to do...
For those wondering 2009 did not come with folding mirror option (2008s yes, 2009 no, 2010 + yes)
For 2009s you will need the new door switch too with folding button.
"Here's his latest instructions (w/c I'm just going to print and show the dealer):
the switch requires version coding...the mercedes dealership has to
enter the car with stardiagnose...and as soon as the stardiagnose
enters the car it comes up with several menu choices - they have to
choose the one that mentions retrofits of factory options...that menu
will automatically go online, the tech has to enter his/her login
data, then (s)he has to add optioncode 500 to the car's datacard and
once that is done and stored, (s)he has to flash the central gateway
and instrument cluster with (online) stardiagnose"
hope this helps CPD SLK
For those wondering 2009 did not come with folding mirror option (2008s yes, 2009 no, 2010 + yes)
For 2009s you will need the new door switch too with folding button.
"Here's his latest instructions (w/c I'm just going to print and show the dealer):
the switch requires version coding...the mercedes dealership has to
enter the car with stardiagnose...and as soon as the stardiagnose
enters the car it comes up with several menu choices - they have to
choose the one that mentions retrofits of factory options...that menu
will automatically go online, the tech has to enter his/her login
data, then (s)he has to add optioncode 500 to the car's datacard and
once that is done and stored, (s)he has to flash the central gateway
and instrument cluster with (online) stardiagnose"
hope this helps CPD SLK
Last edited by BerBer63; Nov 21, 2013 at 10:00 PM.
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From: Ottawa, Ontario, Canada
2010 C63 AMG, 2009 ISF , 2002 L-Tuned IS300, 2011 ML350
Zeph, I think the seller has nothing to do in this. In the FS thread, it's clear that these mirrors are folding & are updated style mirrors. It's the buyer responsibility to ensure his car has that feature.
OP, those mirrors looks x1000 time than the old mirrors as is. Making them fold was a bonus. Rock them as is, they were priced much cheaper than the stealer ship & they came pre-painted.
OP, those mirrors looks x1000 time than the old mirrors as is. Making them fold was a bonus. Rock them as is, they were priced much cheaper than the stealer ship & they came pre-painted.
Thread Starter
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From: Bay Area, CA
2009 C63 AMG
I wasn't told I'd have these issues after buying Euro spec mirrors no 
But Matt was cool enough to gimme a cool price and help me as much as possible so far...
I took the door triangular panel off and got the part numbers, but wasn't able to get a hold of the service advisor today, so now have to wait til 12/4/13 til he gets back from vacation...I'm pretty pissed...
My car didn't come with folding mirrors, which is why I need the reprogram. All my research showed it wouldn't be a problem...for instance, this thread:
https://mbworld.org/forums/c63-amg-w...erational.html
I don't know why I'm getting BS...This dealer is supposed to do the coding for free after getting the update from Benz...if I go to another dealer, I'd have to risk spending more money and it might not work...argh! Anyone in the bay area have this done by a dealer and get mirrors from Matt????
But Matt was cool enough to gimme a cool price and help me as much as possible so far...I took the door triangular panel off and got the part numbers, but wasn't able to get a hold of the service advisor today, so now have to wait til 12/4/13 til he gets back from vacation...I'm pretty pissed...
My car didn't come with folding mirrors, which is why I need the reprogram. All my research showed it wouldn't be a problem...for instance, this thread:
https://mbworld.org/forums/c63-amg-w...erational.html
I don't know why I'm getting BS...This dealer is supposed to do the coding for free after getting the update from Benz...if I go to another dealer, I'd have to risk spending more money and it might not work...argh! Anyone in the bay area have this done by a dealer and get mirrors from Matt????
Thread Starter
MBWorld Fanatic!
Joined: Mar 2008
Posts: 1,455
Likes: 49
From: Bay Area, CA
2009 C63 AMG
My advice...find a new dealer. I'm guessing they could just charge you an hour of shop time and program it. This is what I was told to do...
For those wondering 2009 did not come with folding mirror option (2008s yes, 2009 no, 2010 + yes)
For 2009s you will need the new door switch too with folding button.
"Here's his latest instructions (w/c I'm just going to print and show the dealer):
the switch requires version coding...the mercedes dealership has to
enter the car with stardiagnose...and as soon as the stardiagnose
enters the car it comes up with several menu choices - they have to
choose the one that mentions retrofits of factory options...that menu
will automatically go online, the tech has to enter his/her login
data, then (s)he has to add optioncode 500 to the car's datacard and
once that is done and stored, (s)he has to flash the central gateway
and instrument cluster with (online) stardiagnose"
hope this helps
For those wondering 2009 did not come with folding mirror option (2008s yes, 2009 no, 2010 + yes)
For 2009s you will need the new door switch too with folding button.
"Here's his latest instructions (w/c I'm just going to print and show the dealer):
the switch requires version coding...the mercedes dealership has to
enter the car with stardiagnose...and as soon as the stardiagnose
enters the car it comes up with several menu choices - they have to
choose the one that mentions retrofits of factory options...that menu
will automatically go online, the tech has to enter his/her login
data, then (s)he has to add optioncode 500 to the car's datacard and
once that is done and stored, (s)he has to flash the central gateway
and instrument cluster with (online) stardiagnose"
hope this helps
MBWorld Fanatic!
Joined: Aug 2008
Posts: 2,257
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From: Los Angeles
2009 C63
I have the door switch too with the folding button if you need it. Never got around to installing it, I just wanted the look of the new mirrors and didn't feel like dealing with stealerships any more than I have too. In fact I avoid them at all costs.
Thread Starter
MBWorld Fanatic!
Joined: Mar 2008
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From: Bay Area, CA
2009 C63 AMG
I already got it and had it installed..just need to deal with the programming...any suggestions anyone? Would trying another dealer even make a difference? I guess I won't know til I try.
Thread Starter
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From: Bay Area, CA
2009 C63 AMG
Nope..$255...it was supposed to be programmed though at that price...I'm pretty pissed...I asked for some money back since I was told $255 all in with programming and making sure they work, and they don't work...so they didn't hold up their end of the deal...
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From: Gdynia, Poland
'08 C63 Estate
From the beginning I told Ameet that an MB dealer is not the right place to go.
An indy MB shop was the best solution.
I hope the guys at MB do their job and works this out.
Thread Starter
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From: Bay Area, CA
2009 C63 AMG
Yup, Matt showed me where to chk for the part numbers after installation..it was easy to take the panel off thx to his instructions..go the part numbers to the dealer so I'll keep my fingers crossed...if not, I found an indy shop with STAR I might give a try!
