dealership error causes big mess
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C63 AMG
lol. the dealer makes the 140-150$/hr. Top techs in some areas are making 32$/hr max. Usually not even that. Back in the 80's when it was 60$/hr dealer the top techs were making 20$/hr. As the dealership charges more and makes more the tech makes less and the time given to perform a job is decreased further decreasing their overall pay. 
Keep in mind these top techs are typically not given services or easy work as that is considered a waste of their abilities and less profit for the dealer when they can pay a quick service tech 15$/hr.
Benz engineers make the mistakes.... the techs get paid pennys on the dollar to fix them. interesting....
Keep in mind these top techs are typically not given services or easy work as that is considered a waste of their abilities and less profit for the dealer when they can pay a quick service tech 15$/hr.
Benz engineers make the mistakes.... the techs get paid pennys on the dollar to fix them. interesting....
The tech just forgot to put the filter cap on, that's all
No biggee
Again EVERY ONE makes mistakes
Last edited by Ingenieur; May 22, 2014 at 11:02 PM.
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From: Chicago, IL
2018 AMG E63s
Everyone does make mistakes. But processes can be setup to avoid them. Depending on what industry you work in I'm sure we all have exposure to them. I work in pharma where we make complex biologic molecules and stuff still goes awry, and you'd be astounded at the incredible detail to process, SOPs, etc. Bottom line the dealership should be able to make you happy with a cleanup and a free service. They don't like this to happen either as it can knock their business I would think. I bet each dealership tracks this sort of stuff and keeps records of error rates. Too bad we don't have access to that... ;-)
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C63 AMG
Everyone does make mistakes. But processes can be setup to avoid them. Depending on what industry you work in I'm sure we all have exposure to them. I work in pharma where we make complex biologic molecules and stuff still goes awry, and you'd be astounded at the incredible detail to process, SOPs, etc. Bottom line the dealership should be able to make you happy with a cleanup and a free service. They don't like this to happen either as it can knock their business I would think. I bet each dealership tracks this sort of stuff and keeps records of error rates. Too bad we don't have access to that... ;-)
Validation is a pita with the FDA
I Would not track errors, at least formally and required to do so
During a lawsuit discovery fishing expedition might come back to bite you in the ***
One of my heros
http://en.m.wikipedia.org/wiki/W._Edwards_Deming
Had alot to do with winning WWII and afterwards helping the Japanese become masters at QA/QC
Last edited by Ingenieur; May 23, 2014 at 10:28 AM.
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From: eNyCe
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I worked in pharma/biotech power/control for many years
Validation is a pita with the FDA
I Would not track errors, at least formally and required to do so
During a lawsuit discovery fishing expedition might come back to bite you in the ***
One of my heros
http://en.m.wikipedia.org/wiki/W._Edwards_Deming
Had alot to do with winning WWII and afterwards helping the Japanese become masters at QA/QC
Validation is a pita with the FDA
I Would not track errors, at least formally and required to do so
During a lawsuit discovery fishing expedition might come back to bite you in the ***
One of my heros
http://en.m.wikipedia.org/wiki/W._Edwards_Deming
Had alot to do with winning WWII and afterwards helping the Japanese become masters at QA/QC
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C63 AMG
The data for tracking errors is only as good as the person who inputs the data. Controls are only in place to serve as guidelines for the user. A business can only apply so many levels of control before it severely hampers operations. I hold firm to the concept that the best way to circumvent the controls is to befriend the person putting the controls in place.
The quality roi must be greater than the loss of production output
The method imo is to have each step checked by the perfromer
And the next person in the process before he starts
Repeat
Cant check a complex layered system too thoroughly once completed
Its a balancing act
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From: Chicago, IL
2018 AMG E63s
Interesting. I guess my take is that I'd hope for whatever the dealer charges for an oil change (sure it ain't too cheap) they could manage to at least make double sure they check the friggin' oil cap. I know I'd never do that on my ride, never. And, moreover, if that can mess that up, then what sort of colossal disasters could occur with other repair process oversights. I'm sure there are countless horror stories, but I guess I'd also hope that there'd be fewer with Merc dealers versus, say, Kia. But I may be totally wrong there too. I'm thinking more about doing my own oil changes now...
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The biggest reason this happens is the pressure the dealership puts on the techs to turn over the job fast. Any dealership mechanic will tell you that they're graded on how many jobs they get through faster than the book time. That is not an environment conducive to getting it right every time.
It's all about the dealer's profit. From our perspective we're paying $150/hour. From the dealer's perspective, they need to see the service business add ever more to the bottom line.
It's all about the dealer's profit. From our perspective we're paying $150/hour. From the dealer's perspective, they need to see the service business add ever more to the bottom line.
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The biggest reason this happens is the pressure the dealership puts on the techs to turn over the job fast. Any dealership mechanic will tell you that they're graded on how many jobs they get through faster than the book time. That is not an environment conducive to getting it right every time.
It's all about the dealer's profit. From our perspective we're paying $150/hour. From the dealer's perspective, they need to see the service business add ever more to the bottom line.
It's all about the dealer's profit. From our perspective we're paying $150/hour. From the dealer's perspective, they need to see the service business add ever more to the bottom line.
Either way they should rectify the situation as stated earlier, I just don't think they owe the guy a new car. lol Which no one has stated, but I felt as though this thread was heading that way.
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I do believe this to be the case, and if they go over that 10hrs they don't get paid for the additional time over 10.
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You did read the part of my original statement about the difference between a good dealer and a bad one is how they handle the situation right... I basically said what you have been saying all along, although I do not think you realize it.
Handling could include compensation, fixing, or doing absolutely nothing.
Handling could include compensation, fixing, or doing absolutely nothing.
When doctors, lawyers, and engineers make mistakes, they or their company pays for the mistake. Same logic applies to the tech that ****ed up. I never said that they couldn't make mistakes, I'm just saying that some form of compensation is due. Mistakes warrant rectifying.
The $$ amount is not the point, the point is that the OP paid for a service. A mistake was made, compensation is due. When a doctor messes up, they get sued. When a Lawyer doesn't perform their due diligence, they can be sued. I'm not telling the OP to sue them or get a new engine, I'm stating that he should get the dealership to clean up the mess and compensate him in some shape or form.
The $$ amount is not the point, the point is that the OP paid for a service. A mistake was made, compensation is due. When a doctor messes up, they get sued. When a Lawyer doesn't perform their due diligence, they can be sued. I'm not telling the OP to sue them or get a new engine, I'm stating that he should get the dealership to clean up the mess and compensate him in some shape or form.
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2014 C63 507, 2012 R350
When you think about it, not only did they leave the oil cap off, but I am going to guess that they didn't start it to check the filter did not leak or if there was a problem with the seal, or else they would have spotted the cap being off.
Pretty shoddy indeed.
Pretty shoddy indeed.
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You did read the part of my original statement about the difference between a good dealer and a bad one is how they handle the situation right... I basically said what you have been saying all along, although I do not think you realize it.
Handling could include compensation, fixing, or doing absolutely nothing.
Handling could include compensation, fixing, or doing absolutely nothing.
lol...Yeah I missed your previous post. No hurt feelings here, just a friendly debate about expectations when you take a car in for service.
Right behind you! Who is with us!
Thread Starter
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tomorrow ima go pick it up. ill give some more details on how that went, when i spoke to the guy over the phone, he said they were gonna steam clean it, and that they bought a new oil cap because supposedly the old one had a crack. gets me mad how they always try to rectify their Fuc up. when the flatbed picked me up the day of the incident they driver of the flatbed looked at the spill then grabbed the oil cap and twisted it on. no problems with it whatsoever.
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http://en.m.wikipedia.org/wiki/W._Edwards_Deming
http://en.m.wikipedia.org/wiki/W._Edwards_Deming
ROFLMFAO!!!! Uhh I put 9 qts, I think... The fact that dealers can just tell you to **** off really pisses me off. It's like I gotta be buddy buddy with a service adviser to get anything done under warranty.
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This should never happen im sure the advisor and manager are going to be embarrassed and comp it and something else. We are professionals and the customer is paying top dollar to service their car. I am glad to see so many are so understanding. In the real world this type of situation usually amount to a lot of drama.
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2014 E63
You should get your next few service visits free of charge for that mess. All those service B's.
The note about a cracked oil cap doesn't help their cause. They should have saw that and replaced it, if that was really true. Not let you drive down the road nearly ruining your motor.
The note about a cracked oil cap doesn't help their cause. They should have saw that and replaced it, if that was really true. Not let you drive down the road nearly ruining your motor.
