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Radio presets/favorites forgotten?

 
Old 01-25-2019, 01:56 PM
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Radio presets/favorites forgotten?

Anybody else have this happen to them? Started my car up to drive yesterday and all my radio/satellite favorites were jumbled or forgotten. Driven it a couple times since then and they haven't come back.

Weird and annoying
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Old 01-26-2019, 06:09 AM
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Originally Posted by theprototype View Post
Anybody else have this happen to them? Started my car up to drive yesterday and all my radio/satellite favorites were jumbled or forgotten. Driven it a couple times since then and they haven't come back.

Weird and annoying
I have had the same issue. My car is on a battery tender most days and not daily driven. Which may have been the root of my problem.

Iíve had the auxiliary battery changed under warranty after a low battery notification and havenít seen the issue reoccur.
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Old 01-26-2019, 02:48 PM
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Are presets unique to each key?
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Old 01-26-2019, 02:53 PM
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Originally Posted by BrownDog09 View Post

I have had the same issue. My car is on a battery tender most days and not daily driven. Which may have been the root of my problem.

Iíve had the auxiliary battery changed under warranty after a low battery notification and havenít seen the issue reoccur.
Interesting, I haven't gotten a low battery notification. I did keep it sitting for about 4 days without driving it while I was out of town but I don't think that should be long enough to drain the battery.

Originally Posted by Fame Douglas View Post
Are presets unique to each key?
I don't think so. I've used both of them without a change in the presets and I've been using the same one alone for the last few months.
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Old 01-27-2019, 08:15 AM
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Since there are no preset keys. how do you guys save radio stations and where are the selections for presets?
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Old 01-27-2019, 04:19 PM
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Originally Posted by Alexpark911 View Post
Since there are no preset keys. how do you guys save radio stations and where are the selections for presets?
You press and hold down the little circular wheel button and it'll prompt you to save it.
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Old 01-27-2019, 07:02 PM
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i have the same problem. Happens sporadically but often enough that it's annoying. Local dealer has no explanation for it.
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Old 01-29-2019, 12:56 PM
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After many losses of the presets in my 2018 GLC 300 the dealer tried reprogramming the COMMAND module several times. This did not work and yesterday they replaced the COMMAND module completely. We will see if this solves the problem.
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Old 01-29-2019, 09:41 PM
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Originally Posted by consort View Post
After many losses of the presets in my 2018 GLC 300 the dealer tried reprogramming the COMMAND module several times. This did not work and yesterday they replaced the COMMAND module completely. We will see if this solves the problem.
Let us know if that fixes it!
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Old 05-14-2019, 01:25 PM
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Originally Posted by consort View Post
After many losses of the presets in my 2018 GLC 300 the dealer tried reprogramming the COMMAND module several times. This did not work and yesterday they replaced the COMMAND module completely. We will see if this solves the problem.
Any updates consort? Yesterday got in the car and noticed all my sirius satellite station favorites were gone. The radio ones were retained but the rest lost. Getting pretty annoying, I'm going to just cancel my sirius subscription if it happens again.
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Old 05-14-2019, 04:37 PM
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Originally Posted by theprototype View Post
Any updates consort? Yesterday got in the car and noticed all my sirius satellite station favorites were gone. The radio ones were retained but the rest lost. Getting pretty annoying, I'm going to just cancel my sirius subscription if it happens again.

Ive had this happen numerous times on my Audi S7, so maybe itís related to Sirius.
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Old 05-14-2019, 05:01 PM
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It is now a known Mercedes problem. The are now acknowledging it. Their statement is that they will have a fix in the THIRD QUARTER. Unfortunately they did not say the third quarter of what year!!!
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Old 05-15-2019, 08:20 AM
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Originally Posted by consort View Post
It is now a known Mercedes problem. The are now acknowledging it. Their statement is that they will have a fix in the THIRD QUARTER. Unfortunately they did not say the third quarter of what year!!!
Good to know, thanks. Don't mind waiting as long as a fix is somewhere in sight.
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