RavenM6

I have an update. My SA emailed me this morning. Sewell management agreed to foot the entire repair bill which is just north of $1,600. So thankfully I won’t have a minor damage ding on my Carfax. As frustrating and disappointing as this ordeal has been, I do applaud them for stepping up and doing the right thing. While they never admitted fault, my guess is they must’ve done an internal investigation and determined they were indeed at fault, hence the speedy repair approval.

I’m dropping off my car to the body shop tomorrow, if all goes well I should have it back Friday and can then take in to get the PPF redone.

C2 Turbo

The bumper respray will never match the original paint and could stick out as a sore thumb---just say'n

RavenM6

I realize pearl white paint is a 3-stage job, and very difficult to match. The body shop I’m taking it to has decades of experience and is one of the best in Houston. The owner is very confident my car will come out looking immaculate.

Jimmy_c63s

That's good news man 👏

I know you love this particular dealer and all but honest question will you still be 100% comfortable leaving your car there in future? Or will you be paranoid about them from now on?

C43HeartBoost

Happy to hear it will all work out well!

Cylinder Head

iTrader: (1)

Lightning rarely strikes twice in these instances, dealers can't make a habit of wrecking customer cars. I'd give this dealer a TON of credit for owning it when OP frankly dropped the ball on what I would consider SOP when leaving and picking my car up from ANYONE.
I'm sure this dealer knows exactly who, what, how, when and why this happened judging by their response and they're correcting it.

RavenM6

That's a very valid question. I am hoping this was just an isolated incident, as I've never had an issue with them in the past.

Going forward, I will likely still take my car there because the next closest MB dealership is really far from me. This one is just 10 minutes from my work. In the future, I'll make sure I do a full walk-around with my SA when leaving my car, take before pictures, and thoroughly inspect my car with my SA present when I pick it up before it leaves their service center.

RavenM6

I agree, I totally dropped the ball by not inspecting my car before it left their shop. And I totally agree with your second point, they must've found out exactly what happened based on how they responded and addressed the issue. At the same time, they are doing what they're supposed to do, which is pay for the damage they caused.

miamiboy

You got lucky! Knowing me and my bad luck, they would've told me to kick rocks...

W205C43PFL

Agree with others that they should NOT be unplugging your dashcam, I am glad everything worked out for you and they covered the repairs and owned up to their mistake. Please remember to share with us pictures of the vehicle once everything is done if you can : )

RavenM6

Yes, I will make sure to tell them not to disconnect my cams again in the future. Unfortunately there was a scheduling error and my shop can't take in my car for at least another 2-3 weeks so I'm trying to get a comparable estimate from another shop which can do the job sooner. And unfortunately, the root trans problem occurred again last night, I'll update the other thread .

W205C43PFL

Oh no, I am so sorry to hear that : (

mischief

Think the damage was caused by the auto car wash the stealership uses? I always tell the stealer to hand wash my car, or don’t bother washing it at all.

RavenM6

I'm really not sure how it was caused, but that's possible. The front bumper was scratched in at least 3 areas, one of them was deep enough to gouge the PPF and go through the paint. There were 2 more scratches on the rear diffuser. The front ones almost looked like they hit a curb / wall or tool cabinet, but who knows. I still haven't gotten the damages fixed because right before I was going to drop my car off to the body shop to repair the scratches, the transmission error popped up again so I brought it back to the dealer. It's been there for 3+ weeks without any real update as of yet. All I know is the issue's been escalated to MB Germany and they're waiting to hear back.

tp767

Off topic but what type of dashcam are you using? I've been wanting one but also don't want wires dangling all over the place. Glad your car is getting taken care of at their expense, still annoying!

RavenM6

Thanks! I still need to get that damage fixed at their expense, once I get my car back from them.

I did a ton of research on dashcams prior to purchasing. Mine isn't anything fancy but it's a very good alternative to the more expensive Blackvue cams. It's the Vantrue N4. I've had it installed for over a year without any issues whatsoever. The wires are easy to hide along the interior rubber trim, I power mine with the 12v socket in the passenger footwell which powers on and off automatically with the car.

RavenM6

Thanks! I still need to get that damage fixed at their expense, once I get my car back from them.

I did a ton of research on dashcams prior to purchasing. Mine isn't anything fancy but it's a very good alternative to the more expensive Blackvue cams. It's the . I've had it installed for over a year without any issues whatsoever. The wires are easy to hide along the interior rubber trim, I power mine with the 12v socket in the passenger footwell which powers on and off automatically with the car.