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Blank Screen - Intermittent

Old Mar 12, 2024 | 04:52 AM
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Blank Screen - Intermittent

Hey guys, does anyone's screen just go blank and Infotainment system just not work? It's happened a few times.

Get into the car and screen is blank. Can't even turn it on via power button. If the car sits long enough, it will reset and work again. It's starting to worry me.

Any known fixes?
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Old Mar 12, 2024 | 09:31 AM
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I had the same issue a few years ago where it would freeze turn blank and reset after a couple minutes. This happened only when using apple carplay. I brought it up when I brought the car to the dealership and asked if they could check for any updates or could do a reset. When I got the car they said they couldn't find anything wrong and didn't mention doing any updates but it has never happened since... I'd take it into the dealer if you can!
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Old Mar 12, 2024 | 09:34 AM
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This happens to my 21 sedan intermittently also. Curious to know if there's a fix.
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Old Mar 12, 2024 | 11:42 PM
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Originally Posted by j2k
This happens to my 21 sedan intermittently also. Curious to know if there's a fix.
Yes. I will never take this car to a dealer again.
im wondering if it will come up in a general scan from my local mechanic.
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Old Mar 13, 2024 | 12:54 AM
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Definitely not an update causing reboot because my MercedesMe normally notifies me of any updates. Mostly happens when I start the car and my battery says "partially charged" and kicks in while i'm sitting warming up but thankfully never did it during driving or using an application like navigation.
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Old Mar 13, 2024 | 01:23 AM
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Originally Posted by hotdognobun
Definitely not an update causing reboot because my MercedesMe normally notifies me of any updates. Mostly happens when I start the car and my battery says "partially charged" and kicks in while i'm sitting warming up but thankfully never did it during driving or using an application like navigation.
I could be wrong but this happens to occur when the temperature is really hot but happens completely random. Sometimes completely blank. No radio, Nav, settings etc. sometimes reverse camera only works.
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Old Mar 13, 2024 | 01:36 AM
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I've had rare intermittent black screens and there was an update for it. Hasn't happened since.
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Old Mar 13, 2024 | 02:01 AM
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Originally Posted by Barbalatte
I could be wrong but this happens to occur when the temperature is really hot but happens completely random. Sometimes completely blank. No radio, Nav, settings etc. sometimes reverse camera only works.
Did you trying pressing the scroll button on center console or even holding it down for a force reset?
I think you can do the reset hold the Navi button too?

Last edited by hotdognobun; Mar 13, 2024 at 02:04 AM.
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Old Mar 13, 2024 | 10:05 PM
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Originally Posted by superswiss
I've had rare intermittent black screens and there was an update for it. Hasn't happened since.
Which module or modules did they update? I have this issue intermittently on my 21. I’m assuming head unit module?
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Old Mar 13, 2024 | 10:30 PM
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Originally Posted by Shlick96
Which module or modules did they update? I have this issue intermittently on my 21. I’m assuming head unit module?
Yes head unit. I have to see if I can find the invoice for what exactly was updated. FWIW, I've had some weird issues lately with the instrument cluster spontaneously switching to the Sport layout while parked and the units switching to kph. Was gonna bring it in, but decided to first do a factory reset of the head unit and get a better battery charger to keep the battery charged. Turns out my battery was at only 20%. It's been stable so far for almost two weeks and I keep it connected to the charger for now. I'm not driving it enough at the moment. The weather is getting nice though finally, so may go for a canyon run this weekend.
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