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With 92k miles and already one broken axle in its history of repairs, my 2016 has now broken its differential cover mount and snapped another axle. The car is stock and it had the recall back in 2017 for the software update to mitigate this failure, but apparently the software change wasn't a sufficient long-term fix. MB made a mechanical change in early 2016 to an upgraded diff cover and newer cars with this upgrade didn't need the software update. All covered in the NHTSA 17V-654 recall report.
Question is, has anyone else had a diff cover failure and gotten any repairs or assistance when out-of-warranty? I have spoken with MB corporate customer care, and they won't even entertain a discussion on any vehicle with over 75k miles. It seems like since this was the subject of an NHTSA safety recall, that there should be some extended mileage coverage, but MB won't acknowledge or offer anything. I'm not expecting full coverage being out-of-warranty, but you would think that a failure that is arguably related to a previous recall fix would have some coverage :/
Am I nuts for expecting MB to own-up to something for this issue? Honestly, a differential shouldn't break its mounts and snap an axle on a stock car, and that be considered a normal wear-and-tear expectation.
Last edited by bergdesign; Apr 27, 2024 at 08:18 PM.
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Slideshow: A one-of-one U.S.-spec Mercedes-Benz SLR McLaren Roadster became even rarer after a factory-backed transformation at McLaren's headquarters.
