I am finding the same thing. They are very disorganized and scattered

 

Copy and past email address then no typos.

I also sent and asked what’s going on. She contacted administrator and they also said I was missing forms. Not true will have to resend.

Guess they have a problem. When I resend the forms I am going to ask if another suit is in store because it seems to be a recurring “ my dog eat my homework “

 

I had scheduled my E350 for AEM early April , got looked at April 25th, drove home in loaner. 1 hour later they call me back with. “EGR Valve on back order no ETA from MB”

Anyone heard back on status of EGR? Apparently this is nationwide .

 

yes I had a similar experience. The first time I took my GL350 in for the service 1/28/22, I was told after being issued a loaner that everything was on back ordered. I returned the loaner and picked up my car and didn’t get called until April 4 for the service. I was assured all parts were available, but a week into the repair when I called to see how long it would be, I was told I had to be patient because the EGR was not available! The service wasn’t completed until 24 April. One week back with the vehicle and I already have a CEL back on. Goes back in on May 10 for diagnosis of the CEL.

 

‘thanks for the reply. So you got an EGR at least. Mind blowing how it takes them 60 days to order a part they know will be required by at least 1500 vehicles by October. I suppose it will be a couple of months until I hear from them.

 

I am facing the same problem except that I wass not informed about the part that is not available. I hope it can be ready by end of this month.

 

Me too. I'm waiting for the EGR valve since Feb. Has not arrived yet.

 

Oh I thought you have already completed the repair.

 

Not yet. I went to the dealer in Feb. After driving loaner for a week, they called me saying many parts are not arrived!
Then I keep waiting. Now the dealer is expecting the EGR valve to be arrived after June!!!

 

I have a ML250....2015 and when I initially called, was told parts backordered until August. When they checked the parts lists, my MB dealer had all the parts in stock so guess the 250 doesn't need an EGR valve. Got the car back after two days and it throws a code for CAT issue. So back again. What parts are replaced during this recall and what parts are covered under the recall warranty for XX miles or years?

 

Information can be found in this thread and also in the letter you received at your residence. But see below for the answer.

Replaced:
Emission Modification As described above, your authorized Mercedes-Benz dealer will install the emission modification that updates the emission control system software on your vehicle and involves an exchange of certain components— specifically, the diesel oxidation catalyst, diesel particulate filter, SCR catalyst, NOx sensors, particulate matter sensor, and oxygen sensor.

Warranty:
Parts Covered Under Extended Warranty: The Extended Modification Warranty covers the emission control system, including (1) all components which are replaced as part of the emission modification, and (2) any component which can reasonably be impacted by effects of the emission modification. The emission control system warranty shall cover the following parts or systems: • DOC (additional extended warranty of 6 months and 6,000 miles), • DPF (additional extended warranty of 6 months and 6,000 miles), • SCR catalyst (additional extended warranty of 6 months and 6,000 miles), • DEF injector, • DEF injector controller, • DEF supply module, • DEF pump (additional extended warranty of 6 months and 6,000 miles), • Temperature sensor unit, • Exhaust temperature sensor (additional extended warranty of 6 months and 6,000 miles), • PM sensor (additional extended warranty of 6 months and 6,000 miles), • NOx sensors (additional extended warranty of 12 months and 12,000 miles), • Fuel injectors, • Air intake throttle, • EGR valve, • EGR duct, • EGR cooler (including bypass-control), 4 • Intake manifold/charge air distributor, • EGR temperature sensor, • Turbocharger, including VGT actuator, • OBD System: the cost of any OBD Diagnostic Scan for malfunctions that trigger the MIL, regardless of whether the malfunction is attributable to a part that is covered under the Extended Modification Warranty, as well as the cost of troubleshooting to determine the reason for the malfunction, but only if the malfunction is determined to be attributable to a part that is covered under the Extended Modification Warranty, • Cylinder head assembly components: camshaft, valves, springs, valve spring keepers, valve seats, cam bearing caps, and manifold studs, • Engine timing chain, and • Intake manifold pressure sensor.

Source:
https://bluetecupdate.mbusa.com/cont...Disclosure.pdf

 

The warranty seems to be vehicle-specific.
Some Sprinters get it for only 12 months and coverage differs, so if you don't have paper copy they send, enter the site with your VIN.

 

Partially blocked DPF. I parked car for several months awaiting emission modification that includes new DPF. Based on recent e-mail request from Dealer ,vehicle taken to them for update. I was advised Dealer would contact me when parts were received. Subsequently they advised the EGR valve back ordered with unknown availability! Numerous reliability problems during 110,00 miles despite strictly following M-B service schedule. I will definitely not buy another M-B.

 

Thanks for sharing your experience and refusal to purchase another MB.

Dealer is not responsible for replacing your DPF if it already has an issue before modification takes place. If your dealer is turning a blind eye, be happy and maybe not state you are dissatisfied with your vehicle as they are doing you a favor and saving your pocketbook..

If you were a member of this forum and routinely read it, you would already know that the EGRs are on backorder. I am not sure how MB is going to get the remainder of these done before the cutoff. Thank you for coming to complain though. Please stick around and maybe help your fellow E-Class members with responses to similar issues that you have had. It sounds like you may have some experience that you can share with other members that may have the same issues you have experienced.

 

The Recall Details

Vehicles recalled: 292,287 Mercedes-Benz SUVs

2007 Mercedes-Benz AMG R63
2007-2009 Mercedes-Benz GL320
2010-2012 Mercedes-Benz GL350
2007-2012 Mercedes-Benz GL450
2008-2012 Mercedes-Benz GL550
2007-2009 Mercedes-Benz ML320
2006-2011 Mercedes-Benz ML350
2010-2011 Mercedes-Benz ML450
2006-2007 Mercedes-Benz ML500
2008-2011 Mercedes-Benz ML550
2007-2009 Mercedes-Benz R320
2006-2007 Mercedes-Benz R500
2007-2011 Mercedes-Benz AMG ML63
2006-2012 Mercedes-Benz R350
2008 Mercedes-Benz R550

The problem: Moisture may accumulate and cause corrosion in the brake booster housing unit, which increases braking force when the driver presses on the brake pedal. If this happens, the driver may experience reduced brake performance or brake failure.

The fix: The dealer will inspect the brake booster housing on the affected vehicles. Vehicles that do not exhibit advanced corrosion may continue to be driven with no further action. Vehicles that show advanced corrosion will have an additional test performed to ensure the functionality of the brake booster. Vehicles that pass the additional test may be driven for up to two years but must return for an additional repair. Vehicles that do not pass the additional test will require a brake booster replacement.

The stop-drive notice will remain in effect for these vehicles until the brake booster is replaced

 

You may want to post that elsewhere - it's not related to the Bluetec lawsuit being discussed in this thread.

 

The website is absolute trash. After you upload the document thats missing, make sure to go back and login to see all the documents that you have uploaded and screen shot it.

 

OMG Got this email today. Thanks to Shelby Smith at shelby@hbsslaw.com. Had a few back and forth emails but Shelby got the administrator the missing paperwork. I filed days after the site was opened. The money couldn't come at a better time.

Your claim is now complete and your payment will be included in the June payment distribution. As the exact issue date is dependent upon the funding by both MBUSA and Bosch, the Settlement Administrator is unable to tell us what date the check will be issued. Based on the issue dates for previous payments, I’m guessing the June payments will go out around the last day of June.

Next battle is for the https://www.burlwalnutwoodtrimsettle...me/SubmitClaim

 

The wood trim suit is just petty and stands no chance. Can people just stop with frivolous lawsuits.

 

Every time I hit my finger with a Home Depot hammer, my finger hurts. Anyone want to start a class action lawsuit against Home Depot?

 

Well, my GL320, went in for AEM in early February, came out in early March, then went right back in in April with an EGR and MAF code. They have been waiting on the EGR part for 6 weeks now with no delivery in sight. I wonder how many months it will be. The brake booster thing is just icing on the cake. I wish Mercedes would give up and just give me a $15,000 credit against another vehicle. Between the $10,000 they supposedly already paid for Round 1 of the AEM, the next $2,000 for the EGR fix, another $1,000+ for a brake booster, and the depreciation on this loaner for a few months, it probably is close to that. I have to give them credit for being pleasant through the process, even though I wish I wouldn't have bought this vehicle at this point.

 

If MB give a reasonable buy back offer, I will take it.
Driving an old car that will break down due to poorly designed and installed emission system is not fun.

 

Those Mercedes cheep stakes will never offer any form of buyback for their garbage product unless they get forced from the Government for which I don't see happening at all. ,They have spend and fought vigorously over the years to be exact from 2016 , just not to buy them back. And I believe they did succeed at 80% level , by not being required to purchase back the stuff from 2013-2016 for which is the most expensive anyways.
I really don't understand why not purchase back the remaining older cars from 2009-2013 ? one would believe fixing it and giving the warranty doesn't make sense from the liability and cost point . What I'm really hopping for is; that they don't get the required parts and the government force them to buy the rest of these remaining tin cans of the cars.

 

Hey guys, I just scheduled an appointment for the AEM fix for my 2011 GL350 at Mercedes-Benz of Reno. Anyone have experience completing their service here?

 

Tried 2 dealerships in Orlando and they both told me there is no parts here or in Germany and there is no ETA for when they will get parts.

The car sometimes smells of diesel in cabin and has acceleration issues most of the time. Dangerous to merge onto highways. They told me it is all related but they don't have the parts.

What are my options?