I could use some sage advice here...
Thread Starter
Junior Member
Joined: Sep 2002
Posts: 56
Likes: 0
From: Portland, OR
2006 Acura RL
Another reason I am done with Benz
ADDENDUM to this topic.
What really sealed the deal for me on Benz was my most recent experience at the dealership. I hit a bad pothole in my E320. The suspension was obviously damaged. I told the service tech this. I also told them I had purchased a new rim and it was at the parts counter for them to pick up.
- They never got my new rim.
- They never checked the suspension.
Not only did they TOTALLY IGNORE what I had told them to look at, they returned my car to me dirty and with plenty of excuses why they couldn't fix another problem.
I took the Benz to another dealer who...in 15 minutes had the suspension problems diagnosed.
If I pay 50K+ for a car, I shouldn't be treated like I am at a Kia dealership. Moreover, it takes 2 minutes to run a car through the car wash - no excuse for ever giving a car back to somebody filthy. Its one of the simplest things they can do to make the experience a little nicer. Heck I would even PAY $5 for the wash!!!!
What really sealed the deal for me on Benz was my most recent experience at the dealership. I hit a bad pothole in my E320. The suspension was obviously damaged. I told the service tech this. I also told them I had purchased a new rim and it was at the parts counter for them to pick up.
- They never got my new rim.
- They never checked the suspension.
Not only did they TOTALLY IGNORE what I had told them to look at, they returned my car to me dirty and with plenty of excuses why they couldn't fix another problem.
I took the Benz to another dealer who...in 15 minutes had the suspension problems diagnosed.
If I pay 50K+ for a car, I shouldn't be treated like I am at a Kia dealership. Moreover, it takes 2 minutes to run a car through the car wash - no excuse for ever giving a car back to somebody filthy. Its one of the simplest things they can do to make the experience a little nicer. Heck I would even PAY $5 for the wash!!!!
MBWorld Fanatic!
Joined: Mar 2004
Posts: 5,017
Likes: 16
From: Ft. Lauderdale Area, USA
2015 ML 350
You shouldn't punish a Brand for the misdeeds of the dealer. Unless you are in a really rural area, there is another dealership you can go to AND fire off a letter to MBUSA too.
...and if you live in an area where there aren't a bunch of convenient alternate dealerships to service your car, that should be figured into your decision to buy a particular brand in the first place.
I'd never buy an "orphan" anything if there werent reasonably close service/sales facilities even if I were assured it NEVER required service.
...and if you live in an area where there aren't a bunch of convenient alternate dealerships to service your car, that should be figured into your decision to buy a particular brand in the first place.
I'd never buy an "orphan" anything if there werent reasonably close service/sales facilities even if I were assured it NEVER required service.
Super Member
Joined: Mar 2005
Posts: 560
Likes: 0
Originally Posted by aplato
ADDENDUM to this topic.
What really sealed the deal for me on Benz was my most recent experience at the dealership. I hit a bad pothole in my E320. The suspension was obviously damaged. I told the service tech this. I also told them I had purchased a new rim and it was at the parts counter for them to pick up.
- They never got my new rim.
- They never checked the suspension.
Not only did they TOTALLY IGNORE what I had told them to look at, they returned my car to me dirty and with plenty of excuses why they couldn't fix another problem.
I took the Benz to another dealer who...in 15 minutes had the suspension problems diagnosed.
If I pay 50K+ for a car, I shouldn't be treated like I am at a Kia dealership. Moreover, it takes 2 minutes to run a car through the car wash - no excuse for ever giving a car back to somebody filthy. Its one of the simplest things they can do to make the experience a little nicer. Heck I would even PAY $5 for the wash!!!!
What really sealed the deal for me on Benz was my most recent experience at the dealership. I hit a bad pothole in my E320. The suspension was obviously damaged. I told the service tech this. I also told them I had purchased a new rim and it was at the parts counter for them to pick up.
- They never got my new rim.
- They never checked the suspension.
Not only did they TOTALLY IGNORE what I had told them to look at, they returned my car to me dirty and with plenty of excuses why they couldn't fix another problem.
I took the Benz to another dealer who...in 15 minutes had the suspension problems diagnosed.
If I pay 50K+ for a car, I shouldn't be treated like I am at a Kia dealership. Moreover, it takes 2 minutes to run a car through the car wash - no excuse for ever giving a car back to somebody filthy. Its one of the simplest things they can do to make the experience a little nicer. Heck I would even PAY $5 for the wash!!!!
Write exactly what you just said to MBUSA, and i can promise you that dealership will be apologizing to you in a matter of days. It sounds like they have some poor employees, and they'd rather know about it than lose a customer.
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Posts: n/a
MBUSA really doesnt care I have written 10 letters to MBUSA and they have never responded. I have called numerous times and I get the company line "that Mercedes Dealers are independently owned and operated and it is left up to the discretion of the Service Manager or Owner to decide a course of action." I dont know what contact form you are using but I use the one on the MBUSA website, and I have never recieved a response.
Thread Starter
Junior Member
Joined: Sep 2002
Posts: 56
Likes: 0
From: Portland, OR
2006 Acura RL
Originally Posted by Barry45RPM
You shouldn't punish a Brand for the misdeeds of the dealer. Unless you are in a really rural area, there is another dealership you can go to AND fire off a letter to MBUSA too.
...and if you live in an area where there aren't a bunch of convenient alternate dealerships to service your car, that should be figured into your decision to buy a particular brand in the first place.
I'd never buy an "orphan" anything if there werent reasonably close service/sales facilities even if I were assured it NEVER required service.
...and if you live in an area where there aren't a bunch of convenient alternate dealerships to service your car, that should be figured into your decision to buy a particular brand in the first place.
I'd never buy an "orphan" anything if there werent reasonably close service/sales facilities even if I were assured it NEVER required service.
And yes, I think you should judge a brand by the misdeeds of the dealer. A brand that allows idiots to sell their products is going to keep losing business. How else am I, the consumer, supposed to interact with the manufacturer? I can't buy their cars direct.
Like I said, I am pretty much done with Benz. Maybe my mind will change by June when my lease is up.
