This is what gives Dealers a bad name...
Thread Starter
Senior Member
Joined: Nov 2003
Posts: 308
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From: Maryland
03 Eclass, 03 BMW 06 Porsche Cayman S, 03 Harley Davidson "bored & stroked"
This is what gives Dealers a bad name...
(34,000) miles
Service writer quoted me a price of $320 to change the rear pads, and said the paids were around $120-160. I could have sworn I checked on OEM pads before and they were around $80 for the front and $60 for the rear. I told him to contact me once he had the exact cost.
got to work and called the parts dept there, guy quoted me a price of $76 for the rear pads.
2 minutes later Service writer calls, tells me fronts have 20% left, and rears need to be changed now but not into the rotors and that the rear pads are $100 dollars, i told him i just called parts and they quoted me $76, he wanted to know who i spoke with and was that a discount, i said no just asked for the price. He then says did that include sensors, i said no, he said with sensors they are $100 and $102 to install.
Then calls back 5 minutes later and says sorry I miss quoted the car is SBC so its $288. Oh well they do service the car well, and customer service and body shop is great...
Service writer quoted me a price of $320 to change the rear pads, and said the paids were around $120-160. I could have sworn I checked on OEM pads before and they were around $80 for the front and $60 for the rear. I told him to contact me once he had the exact cost.
got to work and called the parts dept there, guy quoted me a price of $76 for the rear pads.
2 minutes later Service writer calls, tells me fronts have 20% left, and rears need to be changed now but not into the rotors and that the rear pads are $100 dollars, i told him i just called parts and they quoted me $76, he wanted to know who i spoke with and was that a discount, i said no just asked for the price. He then says did that include sensors, i said no, he said with sensors they are $100 and $102 to install.
Then calls back 5 minutes later and says sorry I miss quoted the car is SBC so its $288. Oh well they do service the car well, and customer service and body shop is great...
Out Of Control!!
Joined: Jul 2003
Posts: 15,901
Likes: 4,632
From: North Scottsdale, AZ
'71 Pinto
Originally Posted by Davel
Then calls back 5 minutes later and says sorry I miss quoted the car is SBC so its $288.
Labor 95.00
Rear Pads 69.30
Sender Unit 12.00
Shop Supplies (?) 9.50
Sales Tax 7.08
Since you’re a loyal customer, mention this to the service manager he just might match or better in light of the “misunderstanding.”
Super Member
Joined: Sep 2005
Posts: 723
Likes: 32
From: Central Jersey
2003 E500, 2004 G35X
[QUOTE=Davel](34,000) miles
Service writer quoted me a price of $320 to change the rear pads, and said the paids were around $120-160. I could have sworn I checked on OEM pads before and they were around $80 for the front and $60 for the rear. I told him to contact me once he had the exact cost.
got to work and called the parts dept there, guy quoted me a price of $76 for the rear pads.
2 minutes later Service writer calls, tells me fronts have 20% left, and rears need to be changed now but not into the rotors and that the rear pads are $100 dollars, i told him i just called parts and they quoted me $76, he wanted to know who i spoke with and was that a discount, i said no just asked for the price. He then says did that include sensors, i said no, he said with sensors they are $100 and $102 to install.
Then calls back 5 minutes later and says sorry I miss quoted the car is SBC so its $288. Oh well they do service the car well, and customer service and body shop is great...[/QUOTE
You must have gone to a shady garage. It could not have been a MB dealer! The MB dealers are extremely cordial.....they give you expresso while you wait and watch the big screen. You have been mistaken! MB dealers are extremely competent. They get it right the first time! They never cheat customers like you described! Oh, by the way, the sensor only cost a few dollars each.
Service writer quoted me a price of $320 to change the rear pads, and said the paids were around $120-160. I could have sworn I checked on OEM pads before and they were around $80 for the front and $60 for the rear. I told him to contact me once he had the exact cost.
got to work and called the parts dept there, guy quoted me a price of $76 for the rear pads.
2 minutes later Service writer calls, tells me fronts have 20% left, and rears need to be changed now but not into the rotors and that the rear pads are $100 dollars, i told him i just called parts and they quoted me $76, he wanted to know who i spoke with and was that a discount, i said no just asked for the price. He then says did that include sensors, i said no, he said with sensors they are $100 and $102 to install.
Then calls back 5 minutes later and says sorry I miss quoted the car is SBC so its $288. Oh well they do service the car well, and customer service and body shop is great...
[/QUOTEYou must have gone to a shady garage. It could not have been a MB dealer! The MB dealers are extremely cordial.....they give you expresso while you wait and watch the big screen. You have been mistaken! MB dealers are extremely competent. They get it right the first time! They never cheat customers like you described! Oh, by the way, the sensor only cost a few dollars each.
Almost a Member!
Joined: Feb 2005
Posts: 46
Likes: 0
From: Dallas, TX
2004 E320; 2001 Jaguar VDP
At about 25,500miles, I did my own pad / sensor replacement on all 4 corners.
From autopartswarehouse.com, I ordered:
Parts Ordered
Mercedes Benz 2004 Pagid (OEM) Brake Pad Set See Note Price: $55.73 Qty: 1 Part #: N1010-109959
Mercedes Benz 2004 Pagid (OEM) Brake Pad Set Price: $83.16 Qty: 1 Part #: N1010-140487
plus the sensors and caliper slide lube.
Total cost was $169.97.
It took me about 2 1/2 hours. I took my time, (washed the wheels, wheel wells) plus I had my 6 year old "helping".
Now have 26,758miles, no problems. I guess I did it right.
From autopartswarehouse.com, I ordered:
Parts Ordered
Mercedes Benz 2004 Pagid (OEM) Brake Pad Set See Note Price: $55.73 Qty: 1 Part #: N1010-109959
Mercedes Benz 2004 Pagid (OEM) Brake Pad Set Price: $83.16 Qty: 1 Part #: N1010-140487
plus the sensors and caliper slide lube.
Total cost was $169.97.
It took me about 2 1/2 hours. I took my time, (washed the wheels, wheel wells) plus I had my 6 year old "helping".
Now have 26,758miles, no problems. I guess I did it right.
Out Of Control!!
Joined: Dec 2001
Posts: 12,161
Likes: 1
From: Obama Land
K Car
Originally Posted by Flash Gordon
You must have gone to a shady garage. It could not have been a MB dealer! The MB dealers are extremely cordial.....they give you expresso while you wait and watch the big screen. You have been mistaken! MB dealers are extremely competent. They get it right the first time! They never cheat customers like you described! Oh, by the way, the sensor only cost a few dollars each.
Out Of Control!!
Joined: Dec 2001
Posts: 12,161
Likes: 1
From: Obama Land
K Car
Originally Posted by DalBenz
At about 25,500miles, I did my own pad / sensor replacement on all 4 corners.
From autopartswarehouse.com, I ordered:
Parts Ordered
Mercedes Benz 2004 Pagid (OEM) Brake Pad Set See Note Price: $55.73 Qty: 1 Part #: N1010-109959
Mercedes Benz 2004 Pagid (OEM) Brake Pad Set Price: $83.16 Qty: 1 Part #: N1010-140487
plus the sensors and caliper slide lube.
Total cost was $169.97.
It took me about 2 1/2 hours. I took my time, (washed the wheels, wheel wells) plus I had my 6 year old "helping".
Now have 26,758miles, no problems. I guess I did it right.
From autopartswarehouse.com, I ordered:
Parts Ordered
Mercedes Benz 2004 Pagid (OEM) Brake Pad Set See Note Price: $55.73 Qty: 1 Part #: N1010-109959
Mercedes Benz 2004 Pagid (OEM) Brake Pad Set Price: $83.16 Qty: 1 Part #: N1010-140487
plus the sensors and caliper slide lube.
Total cost was $169.97.
It took me about 2 1/2 hours. I took my time, (washed the wheels, wheel wells) plus I had my 6 year old "helping".
Now have 26,758miles, no problems. I guess I did it right.
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Thread Starter
Senior Member
Joined: Nov 2003
Posts: 308
Likes: 0
From: Maryland
03 Eclass, 03 BMW 06 Porsche Cayman S, 03 Harley Davidson "bored & stroked"
Originally Posted by konigstiger
Paid 192.88 @ 19437 miles (03 e320 6/04):
Labor 95.00
Rear Pads 69.30
Sender Unit 12.00
Shop Supplies (?) 9.50
Sales Tax 7.08
Labor 95.00
Rear Pads 69.30
Sender Unit 12.00
Shop Supplies (?) 9.50
Sales Tax 7.08
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Member
Joined: Sep 2005
Posts: 160
Likes: 0
From: Northern Kentucky
2011 E350 4 Matic,1994 C220,1965 Mustang, 2005 Kawasaki Vulcan 1600
Sounds as if this dealer has "matrix' pricing in place. This is a pricing structure which marks up the parts by a pre determined percentage over MB suggested list price when the car is in the dealers shop. However if you call the parts dept. they have no idea if you are an independent shop calling to purchase original pads rather than a customer who will be coming to the dealer for service work. It is a BS plan that the dealer service managers think increases the profit in the shop. While it does increase the profit percentage it definitely reduces the profit dollars as well as the work the dealer loses that never comes in as most MB customers are a lot more price conscious than they were 20 years ago and tend to shop around. As most parts people are paid on what they sell they will always quote the MB suggested list as they want to sell the parts. Independent shops are very aware that the local dealers do this and therefore some are able to mark up the prices they charge and still come in well under the dealer quoted prices. Ask your dealer service manager if they use matrix pricing and watch his reaction,it should be obvious just by his expression. How do I know all this?? Read my profile!!
