E-Class (W211) 2003-2009

CD changer stuck! what's wrong?

Old Apr 16, 2006 | 06:46 AM
  #1  
ruykava's Avatar
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From: The Earth
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CD changer stuck! what's wrong?

ok, here's a problem from a friend of mine: i list it down verbatim.

My CD-changer (audio-20) is fully loaded with 6 CD's.
Suddently I'm not able to play any CD or even eject them.
See only "CD ERROR" in the command [sic] display.

Tried ejecting for week and now almost give up.
Is the any "manual force" method to eject the CDs.

thanks for all replies.
any help would be much appreciated - the Merc dealer is clueless (what's new!). the most they can do is offer to change the whole changer, but what about the CDs inside???
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Old Apr 16, 2006 | 03:37 PM
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I’m thinking it’s related to a CAN and/or MOST networking communication error.
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Old Apr 16, 2006 | 03:53 PM
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had the same problem. dealer replaced under warranty.
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Old Apr 16, 2006 | 04:16 PM
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Originally Posted by ruykava
the Merc dealer is clueless (what's new!)
A little off topic but..............I always thought dealer's had to go through EXTENSIVE TRAINING???? Most of the time, I know more than the dealers do about the cars they sell......
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Old Apr 17, 2006 | 05:48 AM
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I’m thinking it’s related to a CAN and/or MOST networking communication error.
thanks for that - do you think you could elaborate a little bit more? i understand we're all busy people

as for replacing the whole thing: yes that's one option but those CDs might be lost, which is what's bugging my friend. plus it's out of warranty
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Old Apr 17, 2006 | 03:39 PM
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'71 Pinto
Originally Posted by ruykava
thanks for that - do you think you could elaborate a little bit more?
The 211 uses many modules that share information, control consumers and self diagnostics. There are 3 vehicle communication networks and 1 dedicated diagnostic network.

CAN B – Interior databus (CAN)
CAN C – Engine databus
MOST – Digital fiber optic databus
CAN D – Diagnostic databus

This issue may be related to a CAN communication error between the Head Unit and the Upper Control Panel (UCP). Or possibly the MOST fiber optics was somehow damaged. Last it may, in fact, be that the CDC needs to be replaced. If this is the case normally the CDs will be retrieved and returned within 30 days. Although some have posted that the dealer was able to retrieve them and they were returned upon picking up the vehicle.

Suggest P-B-82.64/458 AUG05 – Compact Disc Changer Inoperable After Opening the Upper Control Panel. It states not to replace any part, a remedy is under development. If relevant this bulletin might allow for a no cost repair even out of warranty.

Hope this helps.
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Old Apr 17, 2006 | 04:59 PM
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2006 E350
Had the same problem

Turn the car off, take out the fuse. Wait a few seconds, replace the fuse turn the car back on and it will work. Don't know why, but my guy at the local dealership showed me this while I was waiting on the replacement command unit, which they replaced at no cost (warranty). It worked every time. Hope this helps. Neal
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Old Apr 17, 2006 | 11:26 PM
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And the fuse he speaks of is the infamous fuse 6. I've pulled it for several COMAND issues and it has worked for me.
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Old Apr 18, 2006 | 05:05 AM
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thanks a lot guys - damn, i thought i left computing/networking/whatzzamajum complications at home when i finished setting up linux on a laptop

i'll relay it to him and let you all know if it works
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Old Apr 18, 2006 | 11:12 AM
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hi guys, the issue was solved - thanks all!

the important thing was basically to remove and then restore power to the CD changer - for some reason, it then works fine. that's what, i gather, removing fuse 6 does as well: my friend did it the thorough way: disconnected everything, then reconnected it back - and it worked.

still wondering what the root of the problem is, though. perhaps what konigstiger has suggested: some sort of communications error. probably not the FO being damaged as it seems to be working fine now.

thanks again =)
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