Your Dealer is Probably Spying on You!
Thread Starter
Senior Member
Joined: Apr 2007
Posts: 343
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From: Palm Beach Gardens, Fl
‘08 E-350 Sport, C6 Vette & Harley Davidson
Your Dealer is Probably Spying on You!
This interesting article is from: AutoSpies Auto News. A great News site.
How would YOU feel if you found out tomorrow that every confidential phone call you were making to a salesperson, in any business, was being recorded?
And then every night, the sales managers were listening to your calls with the employees and critiquing and coaching the salesperson's sales technique.
Well that's EXACTLY what most car dealers are doing EVERY single time you call the dealership. Most are now using a system called “Who's Calling” that
records all the calls coming into the sales department.
Then, every night, the sales managers listen to all the calls that came in that day and then chew the salespeople out for not closing the deal or using the
right techniques.
You'll know if they have it if while you are on hold it says .. "Your call MAY be recorded for customer service purposes." Yea, right .. Customer service! LOL!
Ever get a random call from a sales manager at a dealership later in the evening and wonder why? It's because he or she just reviewed the call you made
earlier with one of their salespeople and they thought their person blew it, so they need to fix things and close the deal.
Because they are the almighty sales manager who was probably promoted to manager because they COULDN'T sell!
The Spies recommends being EXTREMELY careful what you say when you talk to your dealer .. because you probably ARE being spied. Be careful what kind
if info you share, like credit scores, ssn numbers, home addresses, etc.
GOD only knows what they can do with it if it gets in hands of a disgruntled employee, or should we even say, converted to mp3 and put on a website?
We say BUYER BEWARE!
jimm (Reprinted from: AutoSpies Auto News)
==========
‘08 E350 Sport, P2, Black/black, Parktronic,
Voice, Bluetooth, Burl Walnut, Split rear seat,
Wood/leather steering wheel
How would YOU feel if you found out tomorrow that every confidential phone call you were making to a salesperson, in any business, was being recorded?
And then every night, the sales managers were listening to your calls with the employees and critiquing and coaching the salesperson's sales technique.
Well that's EXACTLY what most car dealers are doing EVERY single time you call the dealership. Most are now using a system called “Who's Calling” that
records all the calls coming into the sales department.
Then, every night, the sales managers listen to all the calls that came in that day and then chew the salespeople out for not closing the deal or using the
right techniques.
You'll know if they have it if while you are on hold it says .. "Your call MAY be recorded for customer service purposes." Yea, right .. Customer service! LOL!
Ever get a random call from a sales manager at a dealership later in the evening and wonder why? It's because he or she just reviewed the call you made
earlier with one of their salespeople and they thought their person blew it, so they need to fix things and close the deal.
Because they are the almighty sales manager who was probably promoted to manager because they COULDN'T sell!
The Spies recommends being EXTREMELY careful what you say when you talk to your dealer .. because you probably ARE being spied. Be careful what kind
if info you share, like credit scores, ssn numbers, home addresses, etc.
GOD only knows what they can do with it if it gets in hands of a disgruntled employee, or should we even say, converted to mp3 and put on a website?
We say BUYER BEWARE!
jimm (Reprinted from: AutoSpies Auto News)
==========
‘08 E350 Sport, P2, Black/black, Parktronic,
Voice, Bluetooth, Burl Walnut, Split rear seat,
Wood/leather steering wheel
Last edited by jimm; Jan 5, 2008 at 12:53 PM.
MBWorld Fanatic!
Joined: Apr 2007
Posts: 2,029
Likes: 7
From: Orlando, FL
2026 AMG GT63 Pro
Nonsense, no one would leak any of that information if that is even true, privacy act anyone??? You a little paranoid or what?
This interesting article is from: AutoSpies Auto News. A great News site.
How would YOU feel if you found out tomorrow that every confidential phone call you were making to a salesperson, in any business, was being recorded?
And then every night, the sales managers were listening to your calls with the employees and critiquing and coaching the salesperson's sales technique.
Well that's EXACTLY what most car dealers are doing EVERY single time you call the dealership. Most are now using a system called “Who's Calling” that
records all the calls coming into the sales department.
Then, every night, the sales managers listen to all the calls that came in that day and then chew the salespeople out for not closing the deal or using the
right techniques.
You'll know if they have it if while you are on hold it says .. "Your call MAY be recorded for customer service purposes." Yea, right .. Customer service! LOL!
Ever get a random call from a sales manager at a dealership later in the evening and wonder why? It's because he or she just reviewed the call you made
earlier with one of their salespeople and they thought their person blew it, so they need to fix things and close the deal.
Because they are the almighty sales manager who was probably promoted to manager because they COULDN'T sell!
The Spies recommends being EXTREMELY careful what you say when you talk to your dealer .. because you probably ARE being spied. Be careful what kind
if info you share, like credit scores, ssn numbers, home addresses, etc.
GOD only knows what they can do with it if it gets in hands of a disgruntled employee, or should we even say, converted to mp3 and put on a website?
We say BUYER BEWARE!
Let us know how you feel about this now common practice at car dealers.
jimm
==========
‘08 E350 Sport, P2, Black/black, Parktronic,
Voice, Bluetooth, Burl Walnut, Split rear seat,
Wood/leather steering wheel
How would YOU feel if you found out tomorrow that every confidential phone call you were making to a salesperson, in any business, was being recorded?
And then every night, the sales managers were listening to your calls with the employees and critiquing and coaching the salesperson's sales technique.
Well that's EXACTLY what most car dealers are doing EVERY single time you call the dealership. Most are now using a system called “Who's Calling” that
records all the calls coming into the sales department.
Then, every night, the sales managers listen to all the calls that came in that day and then chew the salespeople out for not closing the deal or using the
right techniques.
You'll know if they have it if while you are on hold it says .. "Your call MAY be recorded for customer service purposes." Yea, right .. Customer service! LOL!
Ever get a random call from a sales manager at a dealership later in the evening and wonder why? It's because he or she just reviewed the call you made
earlier with one of their salespeople and they thought their person blew it, so they need to fix things and close the deal.
Because they are the almighty sales manager who was probably promoted to manager because they COULDN'T sell!
The Spies recommends being EXTREMELY careful what you say when you talk to your dealer .. because you probably ARE being spied. Be careful what kind
if info you share, like credit scores, ssn numbers, home addresses, etc.
GOD only knows what they can do with it if it gets in hands of a disgruntled employee, or should we even say, converted to mp3 and put on a website?
We say BUYER BEWARE!
Let us know how you feel about this now common practice at car dealers.
jimm
==========
‘08 E350 Sport, P2, Black/black, Parktronic,
Voice, Bluetooth, Burl Walnut, Split rear seat,
Wood/leather steering wheel
Member
Joined: Jan 2008
Posts: 154
Likes: 0
From: Sugar Land Texas
ML320
i worked at a dealer years ago and the service advisor had a problem cust call him and he told him to come to the dealer and see david the problem with that is no one worked there with that name
he was called in the office later that night and was replayed his conversation, i wish i could of seen his face when he heard the tape
it has its purpose i guess, they erase all the info every night they only use it to improve cust service which is a big deal in dealerships
he was called in the office later that night and was replayed his conversation, i wish i could of seen his face when he heard the tape it has its purpose i guess, they erase all the info every night they only use it to improve cust service which is a big deal in dealerships
MBWorld Fanatic!
Joined: Nov 2006
Posts: 9,137
Likes: 4
From: California, USA
E63 P30, CL500 Sport
I would think that it would be very bad for the dealership's future if any of the private information collected was ever leaked through them in any way, especially through a disgruntled employee. Any lawyer would be happy to file a lawsuit and collect a lot of money for damages.
