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So my E350 which is a PZEV model has the infamous fuel tank leak (puddle of fuel) on top of the sender unit after filling up. I know my car has the 15 year/150k mile warranty on all PZEV components. But has anyone had any luck with the dealer actually following through with the PZEV warranty and changing out the fuel tank?
The real question is where is the car registered? They only seem to honor the Pzev warranty if you're in a Pzev state. If not, then it's some other length instead of the 15/150k. You would have to read the warranty booklet which is also online somewhere in order to see how long it's actually covered in your state. My guess is that it's much less. I suppose you could always move to a Pzev state like California, Maine, Massachusetts, New York, Oregon, Vermont. These states recently became Pzev states, not sure if it'd be covered there: Alaska, Connecticut, Maryland, New Jersey, Pennsylvania, Rhode Island, and Washington. I also wonder if you're driving through one of those states, if you stopped at one of those dealers if they'd fix it or not.
update to this. My fuel tank was replaced under warranty in Texas. Warranty booklet states PZEV is valid towards vehicles originally sold in a PZEV state.
I like in NorCal and I checked with a dealership close by. Gave them the VIN and she said only thing they can replace is the hydraulic pump, i believe what she said, been awhile for the call. I don't have any leaks or anything so I ended it right there.
But, is the 15 yr or 150k miles serve as whichever comes first? I just passed 150k mark on my 06, just curious, I'm guessing I'm out of the run even it does leak say next year or so?
Yes, those are pretty standard terms, the basic new car warranty is 4 years or 50k whichever comes first. So Pzev's are out of luck if they hit 150k. Are sure your car is a Pzev? If it's not a Pzev, then it's 15 years, unlimited miles. MB just didn't extend the warranty to the Pzev cars because they were already covered by the 15/150k. But the 15 years on non Pzev cars is a bit more generous as it's unlimited miles.
Yes, those are pretty standard terms, the basic new car warranty is 4 years or 50k whichever comes first. So Pzev's are out of luck if they hit 150k. Are sure your car is a Pzev? If it's not a Pzev, then it's 15 years, unlimited miles. MB just didn't extend the warranty to the Pzev cars because they were already covered by the 15/150k. But the 15 years on non Pzev cars is a bit more generous as it's unlimited miles.
I am going to have to check with them again. She did ask me if I want to run a diagnostic test but didn't had lot of time on my schedule then. I had it figured out if my car was PZEV or a Non-PZEV, but honestly that slipped my mind as well lol I will swing thru or call them tomorrow and get an update on this.
Thanks for that info, i totally forgot about the unlimited miles extension.
Just punch it into a vin decoder if it's a Pzev, I believe it's option code 917. Also did you ever replace the balance shaft on your 2006? If not, you've had pretty good luck with it,
Just punch it into a vin decoder if it's a Pzev, I believe it's option code 917. Also did you ever replace the balance shaft on your 2006? If not, you've had pretty good luck with it,
I'll look into that tom morning. And no, not that I'm aware of. I bought mine 3 years ago, came from auction. A lady owned it before me. I doubt the balance shaft had been replaced. Someone else asked me the same question couple months back, here.
Only issue I have right now is the air leak in my intake. I have code 171, the line bank too lean. Now I'm debating if I should get the complete intake kit or leave it at a shop for a day or two for them to find the leak, for which I don't have a spare vehicle to use for work. A dilemma that is.
I like in NorCal and I checked with a dealership close by. Gave them the VIN and she said only thing they can replace is the hydraulic pump, i believe what she said, been awhile for the call. I don't have any leaks or anything so I ended it right there.
But, is the 15 yr or 150k miles serve as whichever comes first? I just passed 150k mark on my 06, just curious, I'm guessing I'm out of the run even it does leak say next year or so?
What dealer did you go to? I had my tank replaced at MB of Walnut Creek and they changed it no questions asked. I just told them I smelled gas and my friend that worked at an indy shop (who they know) confirmed I had a leak.
They found another dealer with a tank and had it that evening and replaced it the next morning. I had my car back that following afternoon. Also got a brand new GLC as a loaner.
So if you bought your car from the auction and its salvage title you may not qualify for the warranty, that said don't say anything to the dealer about the title status. Going over the warranty booklet when my tank started leaking it did not mention anything about title statuses affecting the warranty, that said the dealer can still decline.
Make sure you actually have a PZEV because if you do and your over 150k miles your SOL.
If not not a PZEV tank then you have a unlimited mileage warranty on the fuel tank.
Its really odd that Mercedes did not further extend the warranty on the PZEV units because they leak the same way as the non-pzev units.
What dealer did you go to? I had my tank replaced at MB of Walnut Creek and they changed it no questions asked. I just told them I smelled gas and my friend that worked at an indy shop (who they know) confirmed I had a leak.
They found another dealer with a tank and had it that evening and replaced it the next morning. I had my car back that following afternoon. Also got a brand new GLC as a loaner.
Interesting and nice trick lol. I called the Fletcher Jones dealership in Fremont, the closest one. I was pretty busy today so didn't get to make calls. Although I do have someone working in labor/services department who might be able to let it slip thru. I'll call the Walnut Creek as well and see what they say if I also say I smell some gas leak, but that is 35-40min drive out.
It wasn't a trick. My friend that works at the indy checked out the car, found it was leaking, called the dealer and they said to bring it in. The SA I dealt with when dropping it off was a different person than he talked to on the phone.
No tricks. They could have charged a diagnostic fee but didn't due to the car being checked out by a shop they knew.
First time I hear somebody complains about only 40 minutes drive in Bay Area.
Take 680 and avoid 880.
Yea when i commute hours every day for work and school, and i rather not commute to replace something that hasn't given me any issues, which they won't replace cuz I said so lol I was just curious on this topic.
Everyone has a different story
Originally Posted by Strigoi
It wasn't a trick. My friend that works at the indy checked out the car, found it was leaking, called the dealer and they said to bring it in. The SA I dealt with when dropping it off was a different person than he talked to on the phone.
No tricks. They could have charged a diagnostic fee but didn't due to the car being checked out by a shop they knew.
Oh I'm sorry, I misread your previous reply. You actually had a leak, I missed the part where you said the indy shop "confirmed the leak." And later they replaced it without questions.
Yea I don't have any issues but been pretty busy with school, got a crazy *** schedule this term. But I will go to the dealership in Fremont and have them run diagnostics on it, which they asked if I wanted to get that done. Doesn't hurt to get checked.
Did you punch your vin into the vin decoder I mentioned earlier? If it's a Pzev, you're probably not covered. It sounds like you're not smelling gas anyway. In other threads, they mention doing diagnostic and removing the seat to check the tank. If they see a pool of gas on top of tank or on the seal, then they replace the tank. If it's not and it's something else like the fuel filler neck, then it's not covered and you'll get hit with diagnostic charges. Either it's a Pzev and you're probably out of luck or it's not and you've got another 3-4 years of coverage depending on the in service date of your car.
update to this. My fuel tank was replaced under warranty in Texas. Warranty booklet states PZEV is valid towards vehicles originally sold in a PZEV state.
That's awesome! I'm in Texas also and have had no luck at getting this problem fixed. The dealership says because its not the sending unit but the fuel pump itself that it's not covered under the warranty, but everything I read according to the what's covered says otherwise. Am I being given the run around?
That's awesome! I'm in Texas also and have had no luck at getting this problem fixed. The dealership says because its not the sending unit but the fuel pump itself that it's not covered under the warranty, but everything I read according to the what's covered says otherwise. Am I being given the run around?
Yes, they are misleading you. The warranty literally states the fuel pump is covered under the warranty. Virtually anything that fails within the fuel tank results in a new tank, as its a sealed unit and is non-serviceable..at least thats my understanding.
Yes, they are misleading you. The warranty literally states the fuel pump is covered under the warranty. Virtually anything that fails within the fuel tank results in a new tank, as its a sealed unit and is non-serviceable..at least thats my understanding.
thank you, I thought so and I have this same warranty page from my manual. If don't mine me asking, what dealership or service shop did you use in Texas?
it's just to nice of a machine to be driven in almost 2 months.
Got it, I'll probably have to do that. But MBUSA has told that they've already decided on the matter and have closed my claim. I told them that I believe they're being discriminative and I'll be filing a complaint with NTMVS
A and it's been done. I don't believe on a racial issue but because of the year and mileage they're being discriminative. The representative said that she doesn't believe it'll be overturned because of the lack of service maintenance on my vehicle, it has 142,000 well kept miles with all service history from me and the previous owner which was the only other owner besides me.
That’s a strange response from Mercedes. I would be sure to document that. Maintenance has nothing to do with a warranty claim, I find it very strange that it was their response.
That’s a strange response from Mercedes. I would be sure to document that. Maintenance has nothing to do with a warranty claim, I find it very strange that it was their response.
I feel the exact same way, I'm so confused by their response as well. When I initially started this process a month and half ago, I was told by an advisory supervisor at MBUSA that it would be at the discretion of the dealership if the warranty division approves the claim. The service advisor at Place Place Motors in Arlington says that my vehicle is not covered, yet it meets every required reason to make the claim. I've followed through every possible scenario to make sure my vehicle meets the requirements to file a defects claim; its solid and yet I get this BS from MB. Not happy.
I feel the exact same way, I'm so confused by their response as well. When I initially started this process a month and half ago, I was told by an advisory supervisor at MBUSA that it would be at the discretion of the dealership if the warranty division approves the claim. The service advisor at Place Place Motors in Arlington says that my vehicle is not covered, yet it meets every required reason to make the claim. I've followed through every possible scenario to make sure my vehicle meets the requirements to file a defects claim; its solid and yet I get this BS from MB. Not happy.
I'd say just go to a different dealership. The flaw with the entire warranty process is up to the discretion of the dealerships warranty manager, which in my opinion is BS. When you go to to a different dealership just come armed with facts, explaining what the issue is and why/how its still under warranty.
I'd say just go to a different dealership. The flaw with the entire warranty process is up to the discretion of the dealerships warranty manager, which in my opinion is BS. When you go to to a different dealership just come armed with facts, explaining what the issue is and why/how its still under warranty.
Thank you, and I appreciate your help and support of encouragement in this matter. I'm sure they're hoping I just accept what's been said and give up but I'm not that easy to get rid of, especially when I know without a doubt that I'm right.
09-04-2017, 10:47 AM
