Car in for service, comes back with over 250 mile driven
Thread Starter
Senior Member
Joined: May 2004
Posts: 277
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From: NJ
'05 e320 cdi, '05 lexus rx330
Car in for service, comes back with over 250 mile driven
I brought my car in for service today and somehow over 250 miles were put on it.
I cannot prove it because they only put the after service mileage on the service record.
I know what I had on the car when it went in and THEY reset my trip computer.
Without much proof do you guys think I have anything to scream about? And if I do who should I scream to? the service manager the dealership' general manager, the owner?
Thanks for any advice
I cannot prove it because they only put the after service mileage on the service record.
I know what I had on the car when it went in and THEY reset my trip computer.
Without much proof do you guys think I have anything to scream about? And if I do who should I scream to? the service manager the dealership' general manager, the owner?
Thanks for any advice
Senior Member
Joined: Mar 2003
Posts: 272
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From: Suburban Chicago
2013 GL550
Was it only in for one day? For 250 miles to be put on they would have to drive over 4 hours straight at 60 mph. Are you absolutely positive about the miles you had on the odo? Could you have transposed a digit when you last looked at it? eg. it really ended in 520 and you "saw" 250?? Just a thought - not trying to say you are in the wrong or anything. Talk to the service mgr and see if there was anything funny about the service call. Don't the techs keep track of the hours they work on a car, esp. for warranty work? Good luck either way.
Bruce
Bruce
Thread Starter
Senior Member
Joined: May 2004
Posts: 277
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From: NJ
'05 e320 cdi, '05 lexus rx330
Originally Posted by BMcD-E500
Was it only in for one day? For 250 miles to be put on they would have to drive over 4 hours straight at 60 mph. Are you absolutely positive about the miles you had on the odo? Could you have transposed a digit when you last looked at it? eg. it really ended in 520 and you "saw" 250?? Just a thought - not trying to say you are in the wrong or anything. Talk to the service mgr and see if there was anything funny about the service call. Don't the techs keep track of the hours they work on a car, esp. for warranty work? Good luck either way.
Bruce
Bruce
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Originally Posted by kort677
I brought my car in for service today and somehow over 250 miles were put on it.
I cannot prove it because they only put the after service mileage on the service record.
I know what I had on the car when it went in and THEY reset my trip computer.
Without much proof do you guys think I have anything to scream about? And if I do who should I scream to? the service manager the dealership' general manager, the owner?
Thanks for any advice
I cannot prove it because they only put the after service mileage on the service record.
I know what I had on the car when it went in and THEY reset my trip computer.
Without much proof do you guys think I have anything to scream about? And if I do who should I scream to? the service manager the dealership' general manager, the owner?
Thanks for any advice
Thread Starter
Senior Member
Joined: May 2004
Posts: 277
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From: NJ
'05 e320 cdi, '05 lexus rx330
Originally Posted by BklynBenz
drive your car through the front window of the dealership! id like to know what dealer in nj it is as i get my car serviced at ray catena. tell us already!
Super Member
Joined: Feb 2004
Posts: 942
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From: Charlotte, NC
'16 528i MSport
My MB service center always asks how many miles are on the car before they take it in. It should be standard for all service centers to do so. I would contact the GM of the service center but only after you have attained some proof of the mileage before it went in. Otherwise, you can only complain and just see how far it'll get ya in their eyes... I would be so pissed at that instant to say someything and not wait..
Good luck with it and let us know the results..
Good luck with it and let us know the results..
MBWorld Fanatic!
Joined: Aug 2002
Posts: 2,006
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From: Long Island
'07 Porsche 997TT
I just heard a similiar story at a local BMW dealer. Guy picked up his car and had 200 extra miles on it. Also, had an expensive pair of sunglasses stolen. My mileage is always recorded when i drop the car off on the paperwork they give me. Don't know why they all don't do that.
Thread Starter
Senior Member
Joined: May 2004
Posts: 277
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From: NJ
'05 e320 cdi, '05 lexus rx330
Originally Posted by DaCeptak0n
My MB service center always asks how many miles are on the car before they take it in. It should be standard for all service centers to do so. I would contact the GM of the service center but only after you have attained some proof of the mileage before it went in. Otherwise, you can only complain and just see how far it'll get ya in their eyes... I would be so pissed at that instant to say someything and not wait..
Good luck with it and let us know the results..
Good luck with it and let us know the results..
Super Member
Joined: May 2004
Posts: 758
Likes: 1
From: Warren, NJ
'05 E320 CDI;'04 S2k;'94 Supra TT;'10 QX56;'38 Buick;98 Port City Offset Late Model
BMW records the mileage from the smart key. Among other things, it has the current mileage, and I think current error codes.
Super Member
Joined: Jun 2004
Posts: 516
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From: Raleigh, North Carolina
2004 E320, 2004 Lexus GX470
There are several of us interested in which dealer is in the spotlight. I haven't had an MB service visit yet so I don't know what my dealer's mileage recording procedure is. Good luck with your investigation.
Super Member
Joined: Jun 2004
Posts: 768
Likes: 74
From: S.F. Bay Area, CA
'18 E63S AMG
Originally Posted by DavidNJ
BMW records the mileage from the smart key. Among other things, it has the current mileage, and I think current error codes.
MBWorld Fanatic!
Joined: Dec 2002
Posts: 2,399
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From: Irvine, CA
07 M6, 05 Noble, 01 S4, Smart ForTwo
This happened to me in my M3. Yes the record in and out mileage, but they CHANGED or inacurately recorded the numbers. Pissed me off.. Also, I left my benz overnight and had 74 miles on it. I authorized a tech to test drive it but not take it home!! They said NOTHING about taking the car home, just test drive. BS... This happens a lot.
Out Of Control!!
Joined: Jul 2003
Posts: 15,901
Likes: 4,632
From: North Scottsdale, AZ
'71 Pinto
Originally Posted by kort677
I brought my car in for service today and somehow over 250 miles were put on it. I cannot prove it because they only put the after service mileage on the service record. I know what I had on the car when it went in and THEY reset my trip computer. Without much proof do you guys think I have anything to scream about? And if I do who should I scream to? the service manager the dealership' general manager, the owner? Thanks for any advice
Paul G. Juron
General Manager, Customer Assistance
Mercedes-Benz USA, LLC
Three Paragon Drive
Montvale, New Jersey 07645-0345
Fax: 201-476-6211
At the very least, since there isn’t solid proof other than your word, all dealerships involved will be instructed by MBUSA to record the in/out mileage so this doesn’t repeat itself.
Super Member
Joined: Sep 2002
Posts: 917
Likes: 86
This same kind of thing happened to me also. I noted down the mileage when I gave the car in, and it was about ~40 miles more when I got it back (not quite 250 I admit). On the ticket though it showed only 2 miles. I asked about it and the SA said that they techs are lazy and they don't note the in mileage all the time and just put 2 miles less than the out mileage when they finally do the paperwork. That is totally bogus in my opinion.
Also, my radio settings were all messed up, BASS kicked up high and fader set to the rear. The thing that pissed me off was that when I got upset with the SA about it, he wanted to just blow it off and wanted to talk about the things wrong with the car.
I'm not going back to that dealer anymore...how this kind of thing happens with MB is shameful, someone at MBUSA should be fired, because this is just a lack of oversight. I would be interested to see how many complaints like this have been filed with them...
Also, my radio settings were all messed up, BASS kicked up high and fader set to the rear. The thing that pissed me off was that when I got upset with the SA about it, he wanted to just blow it off and wanted to talk about the things wrong with the car.
I'm not going back to that dealer anymore...how this kind of thing happens with MB is shameful, someone at MBUSA should be fired, because this is just a lack of oversight. I would be interested to see how many complaints like this have been filed with them...
MBWorld Fanatic!
Joined: Dec 2003
Posts: 1,439
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From: THE NAPA VALLEY, CA
Build date 2-04 E500
Originally Posted by DavidNJ
Well, which dealer?
Senior Member
Joined: Feb 2004
Posts: 263
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From: Bay Area
e55211 traded in for CLS55
Originally Posted by HELL ONA HARLEY
Whats the point???? If the owner didn't know the milage and the dealership didn't note it then I feel this thread is a complete waste of time and based on pure speculation at best...While it true the dealership should have noted the milage on the work order its also the owners responsibilty to know the vehicle he gave them.... How can anyone go to a dealership and argue about an event thay may or may not have happened with absolutly no facts / proof??? Personally I think I'd just forget about it and claulk one up for experience.... But next time make sure they note the milage.
