V60 Fix.....
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Joined: Mar 2004
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From: New York
Mercedes E500
V60 Fix.....
Hi all,
For those affected an interested. Mercedes has officially fixed the problems associated with v60 integrated phone. People, including myself have stated they've had problems ranging from hollow sound, poor reception, loss of phone power after shutting the car off and leaving it in the cradle (requiring you take take out the phone battery and re-insert it). Well, the replaced all the vcs modules with the problems corrected. They also gave me a new phone with upgraded "circuitry", but i assume it was a flash upgrade. But they were pretty inisistent on saying some small components needed to be changed in them phone. With that said, the phone works PERFECTLY. The sound and reception is absolutely crystal clear. as soon as I stated makiong calls, people commented on the quality. I suggest calling your dealer about this. This is a known bug and requires module and phone replacment in order to correct.
For those affected an interested. Mercedes has officially fixed the problems associated with v60 integrated phone. People, including myself have stated they've had problems ranging from hollow sound, poor reception, loss of phone power after shutting the car off and leaving it in the cradle (requiring you take take out the phone battery and re-insert it). Well, the replaced all the vcs modules with the problems corrected. They also gave me a new phone with upgraded "circuitry", but i assume it was a flash upgrade. But they were pretty inisistent on saying some small components needed to be changed in them phone. With that said, the phone works PERFECTLY. The sound and reception is absolutely crystal clear. as soon as I stated makiong calls, people commented on the quality. I suggest calling your dealer about this. This is a known bug and requires module and phone replacment in order to correct.
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2000 W210 E55->2003 R230 SL500->2004 W211 E55->2007 997TT+2007 E63->2010 GLK350->2012 E550 4matic
Originally Posted by rarenaro
Hi all,
For those affected an interested. Mercedes has officially fixed the problems associated with v60 integrated phone. People, including myself have stated they've had problems ranging from hollow sound, poor reception, loss of phone power after shutting the car off and leaving it in the cradle (requiring you take take out the phone battery and re-insert it). Well, the replaced all the vcs modules with the problems corrected. They also gave me a new phone with upgraded "circuitry", but i assume it was a flash upgrade. But they were pretty inisistent on saying some small components needed to be changed in them phone. With that said, the phone works PERFECTLY. The sound and reception is absolutely crystal clear. as soon as I stated makiong calls, people commented on the quality. I suggest calling your dealer about this. This is a known bug and requires module and phone replacment in order to correct.
For those affected an interested. Mercedes has officially fixed the problems associated with v60 integrated phone. People, including myself have stated they've had problems ranging from hollow sound, poor reception, loss of phone power after shutting the car off and leaving it in the cradle (requiring you take take out the phone battery and re-insert it). Well, the replaced all the vcs modules with the problems corrected. They also gave me a new phone with upgraded "circuitry", but i assume it was a flash upgrade. But they were pretty inisistent on saying some small components needed to be changed in them phone. With that said, the phone works PERFECTLY. The sound and reception is absolutely crystal clear. as soon as I stated makiong calls, people commented on the quality. I suggest calling your dealer about this. This is a known bug and requires module and phone replacment in order to correct.
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Joined: Apr 2003
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From: CT and FL
SL500 E320 ML350
Thanks for the post. Please let us know the detaile since when we go to the service dept. they will claim ignorance. If we can provide particulars (part#, software upgrade specs., etc.) we can demand the same fix. Thanks again! 
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From: Pasadena
2004 E55
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From: Connecticut, USA
'05 E500 4-Matic Wagon
It sounds like rarenaro is talking about a newer fix. My car was in a week ago. MB replaced the VCS module, but no real change. To my knowledge, they did nothing with or to the v60 handset. Thanks rarenaro, I'm going in next week with your news.
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Joined: Sep 2004
Posts: 17
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From: New Jersey
E500 4MATIC
Had the phone "fix" applied yesterday (along with an overnight stay for the brake recall).
My callers report that the quality of the phone still is poor ("I sound as though I am talking from a tunnel") although not having to remove the battery to reset the phone is a positive. They switched the handset as reported above so I am pretty frustrated with this aspect of the car right now. Verizon service in NJ is generally good so I don't think that is the issue.
In addition, has ANYONE bothered or is able to set the voice recognition Individualization (off the system menu). This function still does not work for me and I have not seen any mention of this (was told by MB that the phone upgrade would address it). Perhaps it won't make a difference but the voice recognition quality is extraordinarily spotty.
My callers report that the quality of the phone still is poor ("I sound as though I am talking from a tunnel") although not having to remove the battery to reset the phone is a positive. They switched the handset as reported above so I am pretty frustrated with this aspect of the car right now. Verizon service in NJ is generally good so I don't think that is the issue.
In addition, has ANYONE bothered or is able to set the voice recognition Individualization (off the system menu). This function still does not work for me and I have not seen any mention of this (was told by MB that the phone upgrade would address it). Perhaps it won't make a difference but the voice recognition quality is extraordinarily spotty.
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From: Longmont, CO
04 E320 4 Matic, 95 Audi S6, 99 Carrera 4 Cabrio, 12 Fiat 500 Sport, 00 BMW R1200C 10, BMW R1200R
I got the V60 phone installed a few weeks ago, I have not had any of these problems. The only thing that I encounter is that sometimes, people I am talking to say that they can hear themselves.
What does not make sense is that has also happened when I use the ear piece in my other car. This would lead me to believe that it is the actual Motorola phone causing the problem.
I actually didn't want the GSM phone. Although it is a better system, I travel to Northern New Mexico all the time and they still don't have GSM service.
Also, a lot of parts in Colorado still don't have a good GSM network yet.
Does anyone know what phone will be the next model upgrade in the future when they do get the GSM?
Also, for all of you having problems: Do you have AT&T or Verizon? I wonder if this has anything to do with it. I have AT&T
Steve
What does not make sense is that has also happened when I use the ear piece in my other car. This would lead me to believe that it is the actual Motorola phone causing the problem.
I actually didn't want the GSM phone. Although it is a better system, I travel to Northern New Mexico all the time and they still don't have GSM service.
Also, a lot of parts in Colorado still don't have a good GSM network yet.Does anyone know what phone will be the next model upgrade in the future when they do get the GSM?
Also, for all of you having problems: Do you have AT&T or Verizon? I wonder if this has anything to do with it. I have AT&T
Steve
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From: NYC
CL500
Originally Posted by PSG
Had the phone "fix" applied yesterday (along with an overnight stay for the brake recall).
My callers report that the quality of the phone still is poor ("I sound as though I am talking from a tunnel") although not having to remove the battery to reset the phone is a positive. They switched the handset as reported above so I am pretty frustrated with this aspect of the car right now. Verizon service in NJ is generally good so I don't think that is the issue.
In addition, has ANYONE bothered or is able to set the voice recognition Individualization (off the system menu). This function still does not work for me and I have not seen any mention of this (was told by MB that the phone upgrade would address it). Perhaps it won't make a difference but the voice recognition quality is extraordinarily spotty.
My callers report that the quality of the phone still is poor ("I sound as though I am talking from a tunnel") although not having to remove the battery to reset the phone is a positive. They switched the handset as reported above so I am pretty frustrated with this aspect of the car right now. Verizon service in NJ is generally good so I don't think that is the issue.
In addition, has ANYONE bothered or is able to set the voice recognition Individualization (off the system menu). This function still does not work for me and I have not seen any mention of this (was told by MB that the phone upgrade would address it). Perhaps it won't make a difference but the voice recognition quality is extraordinarily spotty.
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From: Red Sox Nation (No. Va. chapter)
2004 E500
Originally Posted by SAguirre
The only thing that I encounter is that sometimes, people I am talking to say that they can hear themselves.
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From: Longmont, CO
04 E320 4 Matic, 95 Audi S6, 99 Carrera 4 Cabrio, 12 Fiat 500 Sport, 00 BMW R1200C 10, BMW R1200R
I thought it could also be the network, but the minute I take the phone off the crade (in the car) or remove the earpiece, the echo goes away. I really don't think it could be the network since my last Nokia phone never ever did that in the same areas here in Colorado.
I know what you mean though about the connections being the problem sometimes.
Thanks,
Steve
I know what you mean though about the connections being the problem sometimes.
Thanks,
Steve
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From: Connecticut, USA
'05 E500 4-Matic Wagon
Success! Thanks to rarenaro, I asked the dealer to change the v60 handset. He had already replaced the VCS module, but outgoing sound was still in a tunnel and mostly unintelligible. So today he replaced my v60c with a brand new v60is. Now people understand what I'm saying. Can't say the outgoing sound is great, but it's plenty clear. A big thanks to rarenaro!!
