New E550 replacement has rough downshifts too, lovely
#1
Out Of Control!!
Thread Starter
Join Date: Jun 2004
Posts: 11,411
Received 1,886 Likes
on
1,323 Posts
2014 E63S; AMS 100 octane ecu tune; edok tcu tune; BB intakes; dyno tuned
New E550 replacement has rough downshifts too, lovely
This is a more widespread problem than I had anticipated. My outgoing 2014 E550 had a very harsh, but intermittent "clunk" 5->4th gear downshift, as does this car after about 100 miles of driving, now it has about 500 miles .. same exact issue.
Luckily, we seemed to have figured out what fixed my last E550 (see my sig to catch up if you're bored) -- a transmission rebuild.
I've been scouring the forums -- seems that 2014 C300's, 2014 GLK350's and 2014 E350's are also affected.
How many of you 2014 owners perceive your up or downshifts?
Car's going back to stealership in a couple weeks when I have time to drop it off.
Luckily, we seemed to have figured out what fixed my last E550 (see my sig to catch up if you're bored) -- a transmission rebuild.
I've been scouring the forums -- seems that 2014 C300's, 2014 GLK350's and 2014 E350's are also affected.
How many of you 2014 owners perceive your up or downshifts?
Car's going back to stealership in a couple weeks when I have time to drop it off.
#2
Super Member
I just picked up my 2014 E550 on Monday, and I noticed the same thing almost immediately. I'm reading through your thread right now...
#3
Super Member
Ah man, I just finished reading that thread. I really don't want to go through all that. I'm going to have to take what info I have in with me, if I want to get this done. I just know they will make me go through the motions before coming to the conclusion you and your story already has.
#4
Same here with a 2014 E3504M at about 1200 miles. Definitely 3-2 downshift when coming to a stop, and 4-5 upshift at light throttle (I think, I will confirm today and update.) Not terrible, but my wife says the Sienna shifts better. If she notices it, it's noticeable.
In my opinion it's not terrible, just quite noticeable. This is in E mode, I have not driven enough S mode.
In my opinion it's not terrible, just quite noticeable. This is in E mode, I have not driven enough S mode.
Last edited by hammermf; 04-03-2014 at 12:28 PM.
#5
Out Of Control!!
Thread Starter
Join Date: Jun 2004
Posts: 11,411
Received 1,886 Likes
on
1,323 Posts
2014 E63S; AMS 100 octane ecu tune; edok tcu tune; BB intakes; dyno tuned
UPDATE:
Service manager just dropped off a 2014 CLS550 in my driveway and took my car for immediate repair -- I contacted senior rep at MBUSA this morning, the guy who authorized the replacement of my previous 550.. and he mandated this dealership get this fixed NOW!
I am also getting (apparently) a wheel/tire warranty package as an exchange for my ongoing troubles
Service manager acknowledged this is a wide spread problem, and mbusa knows about it, and he WILL get it fixed this time, they are committed to it.
I hope you all don't get the same run around, will continue to update you all.
Service manager just dropped off a 2014 CLS550 in my driveway and took my car for immediate repair -- I contacted senior rep at MBUSA this morning, the guy who authorized the replacement of my previous 550.. and he mandated this dealership get this fixed NOW!
I am also getting (apparently) a wheel/tire warranty package as an exchange for my ongoing troubles
Service manager acknowledged this is a wide spread problem, and mbusa knows about it, and he WILL get it fixed this time, they are committed to it.
I hope you all don't get the same run around, will continue to update you all.
#6
Out Of Control!!
Thread Starter
Join Date: Jun 2004
Posts: 11,411
Received 1,886 Likes
on
1,323 Posts
2014 E63S; AMS 100 octane ecu tune; edok tcu tune; BB intakes; dyno tuned
Same here with a 2014 E3504M at about 1200 miles. Definitely 3-2 downshift when coming to a stop, and 4-5 upshift at light throttle (I think, I will confirm today and update.) Not terrible, but my wife says the Sienna shifts better. If she notices it, it's noticeable.
In my opinion it's not terrible, just quite noticeable. This is in E mode, I have not driven enough S mode.
In my opinion it's not terrible, just quite noticeable. This is in E mode, I have not driven enough S mode.
Last edited by PeterUbers; 04-03-2014 at 12:46 PM.
#7
Out Of Control!!
Thread Starter
Join Date: Jun 2004
Posts: 11,411
Received 1,886 Likes
on
1,323 Posts
2014 E63S; AMS 100 octane ecu tune; edok tcu tune; BB intakes; dyno tuned
Enjoy this read about 2014 C300's experiencing the same problem:
https://mbworld.org/forums/c-class-w204/526549-2014-c300-4matic-transmission-jolt-jerking-problem.html
...and this read on the 2014 GLK's with the same problem:
https://mbworld.org/forums/glk-class...g-problem.html
Will also let you all know if this 2014 CLS550 I have does it as well.... wouldn't that be something.. LOL
https://mbworld.org/forums/c-class-w204/526549-2014-c300-4matic-transmission-jolt-jerking-problem.html
...and this read on the 2014 GLK's with the same problem:
https://mbworld.org/forums/glk-class...g-problem.html
Will also let you all know if this 2014 CLS550 I have does it as well.... wouldn't that be something.. LOL
Last edited by PeterUbers; 04-03-2014 at 12:47 PM.
Trending Topics
#8
Junior Member
Join Date: Jan 2014
Location: Atlanta, GA
Posts: 19
Likes: 0
Received 0 Likes
on
0 Posts
2012 MB E Bluetec
I have a CPO E350 BT got it at about 16500, not about 17700. Definitely noticeable shifts 4->3 and 2->1, especially after driving fast and stopping quickly. Its noticeable sometimes and very bothersome at other times. Not sure I want to go through the hassle of making them put new clutch packs in, but maybe I should. It is not "clunking" like yours Peter. They probably will tell me its normal.
#9
Super Member
I've only experienced the 5 down to 4 downshift. It's most certainly noticeable. It's just like if you were driving a stick, downshifted, but didn't rev-match.
#11
Member
Join Date: Mar 2014
Location: Sugar Land, TX
Posts: 125
Likes: 0
Received 0 Likes
on
0 Posts
2011 E550
Is this issue mostly related to the 2014 model? Isn't the 7 speed transmission the same one they have used for several years? I have a CPO 2011 E550 and the transmission shifts like butter. If you don't watch the tach you wouldn't even know it downshifts. It feels very similar to my wife's Infiniti JX35 with a CVT.
Good luck getting the transmission issue resolved.
Good luck getting the transmission issue resolved.
#17
Out Of Control!!
Thread Starter
Join Date: Jun 2004
Posts: 11,411
Received 1,886 Likes
on
1,323 Posts
2014 E63S; AMS 100 octane ecu tune; edok tcu tune; BB intakes; dyno tuned
Thanks for all the input guys, glad to know I may be able to FINALLY get to a car that does not clunk into a shift.
Hopefully they have the right fix .. fwiw, the 2014 CLS550 I have with 3000 miles on it (loaner) is butter smooth, but and ever so perceptible 5th->4th downshift occasionally present
What are the chances of me getting two dud E550's???
Hopefully they have the right fix .. fwiw, the 2014 CLS550 I have with 3000 miles on it (loaner) is butter smooth, but and ever so perceptible 5th->4th downshift occasionally present
What are the chances of me getting two dud E550's???
#18
Super Member
Thanks for all the input guys, glad to know I may be able to FINALLY get to a car that does not clunk into a shift.
Hopefully they have the right fix .. fwiw, the 2014 CLS550 I have with 3000 miles on it (loaner) is butter smooth, but and ever so perceptible 5th->4th downshift occasionally present
What are the chances of me getting two dud E550's???
Hopefully they have the right fix .. fwiw, the 2014 CLS550 I have with 3000 miles on it (loaner) is butter smooth, but and ever so perceptible 5th->4th downshift occasionally present
What are the chances of me getting two dud E550's???
#19
MBWorld Fanatic!
This is a more widespread problem than I had anticipated. My outgoing 2014 E550 had a very harsh, but intermittent "clunk" 5->4th gear downshift, as does this car after about 100 miles of driving, now it has about 500 miles .. same exact issue.
Luckily, we seemed to have figured out what fixed my last E550 (see my sig to catch up if you're bored) -- a transmission rebuild.
I've been scouring the forums -- seems that 2014 C300's, 2014 GLK350's and 2014 E350's are also affected.
How many of you 2014 owners perceive your up or downshifts?
Car's going back to stealership in a couple weeks when I have time to drop it off.
Luckily, we seemed to have figured out what fixed my last E550 (see my sig to catch up if you're bored) -- a transmission rebuild.
I've been scouring the forums -- seems that 2014 C300's, 2014 GLK350's and 2014 E350's are also affected.
How many of you 2014 owners perceive your up or downshifts?
Car's going back to stealership in a couple weeks when I have time to drop it off.
#20
Out Of Control!!
Thread Starter
Join Date: Jun 2004
Posts: 11,411
Received 1,886 Likes
on
1,323 Posts
2014 E63S; AMS 100 octane ecu tune; edok tcu tune; BB intakes; dyno tuned
The dealership called me this morning, it's on the rack, transmission is out of the vehicle and being evaluated.
They are conferring with engineers in germany, this is top of their list. I have held further purchases from them (father was going to pay cash for 2014 E350) and friend was negotiating a GL550 and I have asked both of them to NOT purchase their vehicles until I have proof this is fixed, and my friend/family is very grateful they knew about this significant problem.
No more money goes to Benz from now on from me or any referrals. And I don't really care that previous years of 7G tronic cars were fine, all that matters is that my two were not fine, not by a long shot. It's certainly good info to know this and interesting that something must have changed in 2013/14 to cause this.
Thanks again for everyone's input
They are conferring with engineers in germany, this is top of their list. I have held further purchases from them (father was going to pay cash for 2014 E350) and friend was negotiating a GL550 and I have asked both of them to NOT purchase their vehicles until I have proof this is fixed, and my friend/family is very grateful they knew about this significant problem.
No more money goes to Benz from now on from me or any referrals. And I don't really care that previous years of 7G tronic cars were fine, all that matters is that my two were not fine, not by a long shot. It's certainly good info to know this and interesting that something must have changed in 2013/14 to cause this.
Thanks again for everyone's input
#21
Out Of Control!!
Thread Starter
Join Date: Jun 2004
Posts: 11,411
Received 1,886 Likes
on
1,323 Posts
2014 E63S; AMS 100 octane ecu tune; edok tcu tune; BB intakes; dyno tuned
That being said, MBUSA ate the depreciation, the entire depreciation with accident included without giving me any stink about the car accident.
Also I had sensors malfunction on that car with corroded harnesses, likely more corrosion that would evolve over time, and a bad steering column and alignment issues that were ongoing.
Glad I got out of the palladium and into this obsidian, but like you said, hopefully they'll do the same fix (clutchpack) and be done with it
#22
MBWorld Fanatic!
The dealership called me this morning, it's on the rack, transmission is out of the vehicle and being evaluated.
They are conferring with engineers in germany, this is top of their list. I have held further purchases from them (father was going to pay cash for 2014 E350) and friend was negotiating a GL550 and I have asked both of them to NOT purchase their vehicles until I have proof this is fixed, and my friend/family is very grateful they knew about this significant problem.
No more money goes to Benz from now on from me or any referrals. And I don't really care that previous years of 7G tronic cars were fine, all that matters is that my two were not fine, not by a long shot. It's certainly good info to know this and interesting that something must have changed in 2013/14 to cause this.
Thanks again for everyone's input
They are conferring with engineers in germany, this is top of their list. I have held further purchases from them (father was going to pay cash for 2014 E350) and friend was negotiating a GL550 and I have asked both of them to NOT purchase their vehicles until I have proof this is fixed, and my friend/family is very grateful they knew about this significant problem.
No more money goes to Benz from now on from me or any referrals. And I don't really care that previous years of 7G tronic cars were fine, all that matters is that my two were not fine, not by a long shot. It's certainly good info to know this and interesting that something must have changed in 2013/14 to cause this.
Thanks again for everyone's input
#23
Out Of Control!!
Join Date: Jun 2008
Location: Earth
Posts: 10,557
Likes: 0
Received 18 Likes
on
18 Posts
Porsche Macan S SportDesign / Ex M-B's: 11 & 10 & 06 E350's, 02 S500
Unfortunately, the 7G is just such a crap, inherently faulty transmission that they exhibit the same issues I had to take my 2006 E350 in for, multitudes of times. My 2010's and 2011's were slightly smoother, but every 7G I've driven has that inherent "7G issue" to it. I hope M-B's 9G fixes this, but I've heard some reports stating that it's still a bit behind the ZF 8 Speed transmissions.
#24
Out Of Control!!
Thread Starter
Join Date: Jun 2004
Posts: 11,411
Received 1,886 Likes
on
1,323 Posts
2014 E63S; AMS 100 octane ecu tune; edok tcu tune; BB intakes; dyno tuned
I've got about 200 miles on this loaner 2014 CLS550 and while it does have a slightly perceptible shift only in 5th->4th downshift (while closed throttle and slowing/braking to a gentle stop), it's butter smooth.
MBUSA called me yesterday to offer their support for my ongoing issue (same customer rep I've been talking with since Oct 2013) and I said that I have all the leverage in the world here, and if they don't fix it, I will get my full amount of money back, and I quote, she says "and MBUSA would agree that you deserve your money back after putting up with all this."
At least I have that consolation that I'll happily take my $77k back, but then I'll have to decide what to do with it. Part of me wants to just drive our spare '08 Infiniti G35x (bulletproof sedan with 35k miles on it) until Benz figures the 9g-tronic out and then re-up with Benz. I just am not likely Bimmer or Audi right now, nor Lexus.
Cheers to first world problems, eh guys?
MBUSA called me yesterday to offer their support for my ongoing issue (same customer rep I've been talking with since Oct 2013) and I said that I have all the leverage in the world here, and if they don't fix it, I will get my full amount of money back, and I quote, she says "and MBUSA would agree that you deserve your money back after putting up with all this."
At least I have that consolation that I'll happily take my $77k back, but then I'll have to decide what to do with it. Part of me wants to just drive our spare '08 Infiniti G35x (bulletproof sedan with 35k miles on it) until Benz figures the 9g-tronic out and then re-up with Benz. I just am not likely Bimmer or Audi right now, nor Lexus.
Cheers to first world problems, eh guys?
#25
Out Of Control!!
Thread Starter
Join Date: Jun 2004
Posts: 11,411
Received 1,886 Likes
on
1,323 Posts
2014 E63S; AMS 100 octane ecu tune; edok tcu tune; BB intakes; dyno tuned
Something mechanically is going on during this sequence of downshifting and it can't get it smooth... the metal plates or whatever are slamming together. The funny part is that 70% of the time, it gets it smooth under apparently the same circumstance, while 30% of the time it slams the gears down.