instantfob

usamuscle

That's pretty bad. Starting to little stuff here and there on my 14 e550

instantfob

MBUSA doesn't really care because they came to conclusion and issued the letter on 6/12/2014.
My dealership is still working on the car this week (Day 39 and counting)

Calls:

3/28 - Reported MBUSA chat for assistance since repairs in December and January didn't work
3/28 - CAC Manager first reached out
4/1 - Asked to dropped off vehicle at dealer and road test with tech
4/11 - Asked to pick up vehicle due to lack of parts - Rattle still present and newly added seat creaking
4/14 - Spoken to CAC Manager to update the case
4/16 - Dealer asked to bring car in as one part arrived
4/17 - Test drive again with dealer to show the tech ...
4/18 - Dealer swap parts out of loaner
4/19 - Picked up soiled interior car. Rattle in B-pillar still present.
4/21 - Talked to CAC Manager to request Buy Back due to rattle still exist in vehicle
4/22 - Case pushed to Client Retention Manager (CRM)
4/25 - Attempt to contact CRM but no response
5/2 - Two weeks waiting period ended.
5/5 - Spoken to CRM and advised case did not reach him until 5/2.
5/5 - Advised to deal with the dealer. Dropped off at dealership
5/12 - Picked up car from dealership.
5/15 - Updated case notes with MBUSA CRM
5/17 - Road tested vehicle over the weekend and confirmed issue/rattle unresolved.
5/19 - Informed servicing dealer of issue.
5/21 - Requested update call from MBUSA CRM
5/23 - Informed by CRM that field agents are backed up, and CRM will contact dealer regarding the persistent rattle has returned and suggest another repair attempt.
5/28 - Dealership advised that MBUSA didn't contact them. Called CRM and left message
5/29 - Talked with CAC rep Teresa and requested call back from CRM - No Calls Returned
5/30 - Request another call back with CAC rep. No callback
5/30 - Filed Complaints with NHTSA
6/3 - Request another call back from CRM. No callback
6/5 - Took vehicle in to dealership and dealership refused the vehicle until MBUSA provides directive.
6/6 - Per CRM case will have results next week
6/11 - Dealer informed to bring car back on 17th for regional tech review
6/13 - Emailed CRM. for update
6/16 - Dropped off vehicle at dealership
6/19 - Called CRM for update and advised buyback is declined nor any compensation for downtime will be provided because the vehicle is considered as not defective in MBUSA standard.

BeachBunny

Considering it took close to 100,000 miles to get rid of every last squeak & rattle in my 2004 Infiniti M45, you're not doing too bad.

That said, I'm now at 204k on the clock and still no interior rattles/squeaks. There's also probably 10 lbs or more of felt tape behind all of the panels in my car now too.

instantfob

I had a 2012 and it was squeak and rattle free.
2014 rattles started at 1000 mile. (car currently has 5800 miles)

jygesq

it was a common problem in 1997-2000 BMWs link to the fix BMW did
http://forums.bimmerforums.com/forum...54#post9600954
masybe it will help you & dealer to fix your problem,

ImInPA

Unfortunately, squeaks and rattles are seldom considered for lemon law purposes, as they are considered cosmetic defects. I would take it to a good independent shop and have them removed the B pillar and felt and foam everything inside. A couple hours of independent shop time is well worth the savings in aggravation and hassle.

stale-bread

GREAT idea. Sorry about the rattling. I know it would get to me as well.

instantfob

Thanks great suggestion.

I honestly want the car fixed because I love the color combo and options on my car. I have asked the dealer to show me how to pull apart the B-pillar and I'll felt the heck out of it but they insist that they'll void my warranty ....

Imagine someone wearing a Rolex watch loosely and shake it next to your left ear as you drive .... that drives me nuts!

2006_C350

oh man sooo sorry to hear! I would be annoyed at that rattle too.

fintail

I don't know about a rattle, but on harsh roads, I am getting a buzz in the driver's B-pillar - no doubt exacerbated by the runflats and overly stiff "sport" suspension". The rear deck noise, while muted from earlier, is definitely still there. MB really needs to work on plastic coatings and the border between different pieces.

instantfob

Picked up the vehicle from dealer today.

While the MBUSA rep is playing denial, my local dealer team narrowed down the rattle culprit with the door striker which transmitted the sound through the b-pillar. They made some adjustment and tweaks to it...

I need to buy these guys beer if they have nailed the problem

ImInPA

On my E, I had the noise you describe and believe it or not, I traced it down the hinges on the "REAR" door just behind the drivers door. Try spraying a little WD-40 on the hinges of the rear door and see if that doesn't cure what ails you.

instantfob

Thanks for the tip.

I will go home tonight and clean/lube the door hinges. I am starting to love my car again but still disappointed with MBUSA.

davahad

Hi,

If the dealer and MBUSA can't/won't resolve then advise MBUSA that you are taking to an independent shop and will have them make the necessary repairs and then you will ask MBUSA to reimburse. If they refuse to reimburse (which they will) then advise that you will be taking them to Small Claims Court and let a judge decide.

I did exactly what I am recommending to you after Mercedes told me to go pound sand and the guy who signed your letter showed up in court with a lawyer and I won the case.

Guessing they spent a lot of money on me with the lawyer, etc. and now when I go in for service I get greeted by the Service Manager and the Shop Foreman for any repairs/service.

Let me know if you need any help if you go forward with Small Claims Court.

instantfob

Thanks for the tip!

The dealer techs may have fixed the issue. The car has been quiet so far since they made adjustment on the door striker. ::: fingers-crossed :::

davahad

Sure thing and hope it is fixed for good.

CEB

I'm glad to hear that the dealership seems to have resolved the issue - but - MB was correct in denying your buyback claim for a rattle. While very annoying that MB told you to go pound sand, the California (and most other) lemon law requires:

The lemon law covers vehicle nonconformities, which are defined as any vehicle defect
or malfunction that:

1. Is covered by the manufacturer’s written new vehicle warranty and

2. Substantially impairs the use, value or safety of the vehicle to the consumer.

While #1 is easy, courts have held that noises generally do not rise to the level of "substantially impairing the use, value or safety".

FWIW, MB is actually one of the better companies when it comes to buying back cars. It is a tough pill to swallow and when Ford did that to me it really pissed me off but you have to try to look at it from their perspective.

OTOH, I love the way to slammed Rolex. I thought I was one of the few people who recognized that they are way overrated.

MDMercedesGuy

Quote:

Originally Posted by CEB

OTOH, I love the way to slammed Rolex. I thought I was one of the few people who recognized that they are way overrated.

I don't think it was a slam at all... don't hate because you don't understand

PeterUbers

Glad it got fixed

CEB

MikeMargolis, calling MikeMargolis....

PGT

12k on my '14 and the right rear deck is squeaking. Dealer "fixed it" which meant they made it 3x worse. Blah.

C280 Sport

Same situation on my 203. I had rattles all over! I am at 120k and the car seems solid now lol. I guess they need to be broken in or something.

C280 Sport

Sometimes it is worse to run to the dealer for these issues. I have only had one small noise in my W212 and it was a easy fix thanks to this forum. It is hard to have other people listen to noises that only you can hear and pinpoint. Dealers will just yank apart anything and make it worse.

instantfob

Reporting back after a month of good driving with few road trips in between. My B-pillar is rattle free.

Team at Keyes European nailed it. I lived up to my promise and bought the foreman/tech/sa BevMo GCs since I can't really bring a few 6-packs to the service center