E-Class (W212) 2010 - 2016: E 350, E 550

2014 E550 Total Meltdown!

Thread Tools
 
Search this Thread
 
Rate Thread
 
Old 10-09-2018, 03:28 PM
  #1  
Newbie
Thread Starter
 
M278's Avatar
 
Join Date: Oct 2018
Posts: 11
Likes: 0
Received 1 Like on 1 Post
2014 E550
2014 E550 Total Meltdown!

Ok so I’m posting this in case anyone has this problem in the future. My googling has not turned up a similar case. I’ll try to keep this short.

As I pulled away from a traffic light (flashing red due to storm), I got a ‘blind spot assist inop’ light. As I drove on, I got more and more warning lights. I pulled over after about a mile, turned the car off then on again, no more lights. Another half mile, more lights, warnings, transmission starts to act weird.

So I tried to restart again, it won’t turn off (keyless button). Time to go home. I drove about three miles to my house, it won’t go over 1000 rpm (traffic was heavy due to traffic lights out anyway). Turn signal inop. Pull into garage, it won’t shift to park, still won’t turn off.

I called Mercedes customer service, they told me to pop off the start button and put the key in. This stopped the motor. The car would not re-start. They sent a tow truck and took it to the nearest dealer.

That was almost two weeks ago. I went today to get something out of the car, and to my surprise they were able to drive it around to the front. It has not been looked at by the techs yet.

So here I am, very puzzled. I will post updates, and if anyone has an idea what is going on I’d like to hear it. My theory at the moment is that maybe a nearby lightning strike has fried the computers
Old 10-09-2018, 04:04 PM
  #2  
aty
Member
 
aty's Avatar
 
Join Date: Dec 2008
Location: N. Virginia
Posts: 140
Received 6 Likes on 5 Posts
2018 GLC 43
I'm sorry about this. How many miles do you have on your car?
Old 10-09-2018, 05:07 PM
  #3  
Newbie
Thread Starter
 
M278's Avatar
 
Join Date: Oct 2018
Posts: 11
Likes: 0
Received 1 Like on 1 Post
2014 E550
About 90k. A similar post from 2014 popped up after I posted this that I was not able to find before.
Old 10-09-2018, 06:13 PM
  #4  
MBWorld Fanatic!
 
thefisch's Avatar
 
Join Date: Mar 2014
Location: West Central Florida
Posts: 3,106
Received 384 Likes on 314 Posts
2011 E550 P2 4M Sedan
No context for guessing but I wonder if it might be a failing in the charging system like the prefuse or alternator. Seems like electrical current was dropping/intermittent and car was shutting down systems in response.
Old 10-09-2018, 07:46 PM
  #5  
MBWorld Fanatic!
 
kajtek1's Avatar
 
Join Date: Jan 2009
Location: V E G A S
Posts: 9,067
Received 1,730 Likes on 1,380 Posts
1922 Ford Model T / no OBD
Bad charging does come first to mind, but OP did not mention seeing charging error on cluster?
Will wait for dealer's report.
Old 10-09-2018, 07:53 PM
  #6  
Newbie
Thread Starter
 
M278's Avatar
 
Join Date: Oct 2018
Posts: 11
Likes: 0
Received 1 Like on 1 Post
2014 E550
I thought about low voltage too, but I believe there’s a backup battery in the back to enable the car to shift to park. Plus apparently it fired right up today. Still a possibility, of course.
Old 10-09-2018, 08:43 PM
  #7  
Super Member
 
C3Duece's Avatar
 
Join Date: May 2013
Posts: 522
Received 14 Likes on 14 Posts
2002 C32AMG
loose battery cable?
Old 10-09-2018, 08:56 PM
  #8  
Member
 
thxrick's Avatar
 
Join Date: Jul 2018
Location: FL Beaches
Posts: 91
Received 3 Likes on 3 Posts
BMW 335i, 2015 GTI
Sorry to hear about this. Keep us in the loop.
Old 10-09-2018, 09:20 PM
  #9  
MBWorld Fanatic!
 
ItalianJoe1's Avatar
 
Join Date: May 2015
Location: Miami, FL
Posts: 4,037
Received 992 Likes on 764 Posts
2003 CL 600
Sounds like a CAN network was going down, causing loss of communications between systems. That would explain the keyless go not working to shut the car down also. Maybe something got wet if the storm was that severe.
Old 10-09-2018, 09:46 PM
  #10  
MBWorld Fanatic!
 
KEY08's Avatar
 
Join Date: Oct 2005
Location: Chicagoland
Posts: 4,920
Received 1,616 Likes on 1,186 Posts
2014 E550-sold 😩
I have the same year and car and hate these threads. ItslianJoe knows his stuff and I would say he nailed it.
Old 10-11-2018, 03:30 PM
  #11  
Newbie
Thread Starter
 
M278's Avatar
 
Join Date: Oct 2018
Posts: 11
Likes: 0
Received 1 Like on 1 Post
2014 E550
Update-
Just got off the phone with the service advisor. The techs have investigated and the car is running fine. He did say they found some CAN faults (stored, I guess). He says they will try it again in the morning.

So far I’m only looking at an hour of labor but I’m going to be very uncomfortable with the car if they don’t find a definite problem.


Old 10-11-2018, 07:37 PM
  #12  
MBWorld Fanatic!
 
ItalianJoe1's Avatar
 
Join Date: May 2015
Location: Miami, FL
Posts: 4,037
Received 992 Likes on 764 Posts
2003 CL 600
Check for wetness on the carpeting inside, check that the sunroof drains are clear and flow well. Open the roof and pour a bottle of water in there and make sure it all pours right back out behind the front tires. Pull up your front floormats and check the carpeting, if it's not perfectly dry, remove it and check underneath, that's where the water goes and you will have wet wiring without even realizing it.
Old 10-11-2018, 08:13 PM
  #13  
Newbie
Thread Starter
 
M278's Avatar
 
Join Date: Oct 2018
Posts: 11
Likes: 0
Received 1 Like on 1 Post
2014 E550
I’ll do that. If they still don’t find anything I may check the connectors behind the instrument panel. Apparently that was the cause of the similar problem someone had with a GL.
Old 10-12-2018, 05:51 PM
  #14  
Newbie
Thread Starter
 
M278's Avatar
 
Join Date: Oct 2018
Posts: 11
Likes: 0
Received 1 Like on 1 Post
2014 E550
Update. It seems the rear radar sensors are corroded. And shockingly, this isn’t the first time this has happened based on searching this problem (I did at one point get the “We’ve never seen this” speech).

According to my research MB has covered this problem out of warranty before. Hopefully they will again, but I wonder if having bought the car used will work against me.

Edit: I can’t seem to attach the picture of the estimate, but the sensors and harness are estimated at $2050.

Last edited by M278; 10-12-2018 at 05:55 PM.
Old 10-12-2018, 07:18 PM
  #15  
MBWorld Fanatic!
 
KEY08's Avatar
 
Join Date: Oct 2005
Location: Chicagoland
Posts: 4,920
Received 1,616 Likes on 1,186 Posts
2014 E550-sold 😩
You mean the sensors in the rear fenders for the blind spot assist?
Old 10-13-2018, 12:10 AM
  #16  
Newbie
Thread Starter
 
M278's Avatar
 
Join Date: Oct 2018
Posts: 11
Likes: 0
Received 1 Like on 1 Post
2014 E550
Yes, my understanding is that they are the blind spot sensors.
Old 10-13-2018, 01:23 AM
  #17  
MBWorld Fanatic!
 
ItalianJoe1's Avatar
 
Join Date: May 2015
Location: Miami, FL
Posts: 4,037
Received 992 Likes on 764 Posts
2003 CL 600
I have seen those blind spot radars leak and get water/dirt inside, they then tend to swell up and get destroyed. Haven't seen it cause problems with other systems though.
Old 10-13-2018, 05:05 AM
  #18  
Super Member
 
cocobeex's Avatar
 
Join Date: May 2014
Location: Vancouver B.C. Canada
Posts: 818
Received 79 Likes on 70 Posts
2014 E550 4MATIC TUNED - Turbo Upgraded Stage 3
Originally Posted by M278
Update. It seems the rear radar sensors are corroded. And shockingly, this isn’t the first time this has happened based on searching this problem (I did at one point get the “We’ve never seen this” speech).

According to my research MB has covered this problem out of warranty before. Hopefully they will again, but I wonder if having bought the car used will work against me.

Edit: I can’t seem to attach the picture of the estimate, but the sensors and harness are estimated at $2050.
i had exactly same rear sensor replaced (Driver Side only). But it only cost me 1800 CAD
And it does not affect other sensors.

Not sure why your rear sensor issue affected other sensors.
Old 10-13-2018, 07:07 AM
  #19  
Newbie
Thread Starter
 
M278's Avatar
 
Join Date: Oct 2018
Posts: 11
Likes: 0
Received 1 Like on 1 Post
2014 E550
Based on further research, the corrosion damage in the sensors can sometimes cause a short in the physical CAN bus, which disables a huge number of systems.

This forum post is extremely similar to what has happened to my car:
https://www.google.com/amp/s/www.ben...=2911098&amp=1

Blind spot assist and all other systems seemed to be fine until this happened, though it apparently it’s more common for the sensors to fail without affecting the whole CAN system.

To me, this is beginning to look like it should be a recall. This is a design fault which leads to the sudden deactivation of numerous safety systems including ABS, pre-safe, ESP, etc. when the road is wet.

Last edited by M278; 10-13-2018 at 07:09 AM. Reason: Syntax
The following users liked this post:
CaliBenzDriver (05-19-2019)
Old 10-14-2018, 11:12 AM
  #20  
MBWorld Fanatic!
 
kajtek1's Avatar
 
Join Date: Jan 2009
Location: V E G A S
Posts: 9,067
Received 1,730 Likes on 1,380 Posts
1922 Ford Model T / no OBD
I think you can fill the report with NHTSA
https://www.safercar.gov/
Old 10-14-2018, 05:51 PM
  #21  
MBWorld Fanatic!
 
ItalianJoe1's Avatar
 
Join Date: May 2015
Location: Miami, FL
Posts: 4,037
Received 992 Likes on 764 Posts
2003 CL 600
Nope. If they got corrosion inside it's gonna be claimed as outside influence. This is also not a common or safety issue. It's highly unusual that just that sensor can bring down the CAN, the right side one isn't even the main one I don't think, one reports to the other, and only one talks on the CAN directly.
Old 10-14-2018, 09:37 PM
  #22  
Newbie
Thread Starter
 
M278's Avatar
 
Join Date: Oct 2018
Posts: 11
Likes: 0
Received 1 Like on 1 Post
2014 E550
Well it’s happened twice for sure, and that’s just mine and another I found with some light googling.

I can’t see how the sudden disabling of ABS, ESP, pre-safe etc. is not a safety issue. I just looked at the video I took when I was trying to turn the car off and it also had an SRS malfunction warning.

Here’s a quote from an article about the recall process:

Basically if there is determined to be a defect to the vehicle, whether it’s due to a faulty part installed on the vehicle, or a poorly engineered design, and this defect can cause: a crash without warning, a fire, or a malfunction with one of the vehicle’s safety systems, it’s a candidate for a recall.”

The conditions which cause the sensors to corrode are not harmful to the rest of the car. They have a defect which makes them exceptionally vulnerable under normal circumstances.

Even if failing prematurely due to corrosion (probably because of trapped water) is not a ‘defect’, it’s still faulty design because this simple and common failure can disable most systems in the car, safety included.

Im going to ask the service rep to ask MB about covering this, and if that doesn’t work I’ll get in touch with Mercedes myself. Failing that I’ll be filing an NHTSA report.
Old 10-15-2018, 11:26 AM
  #23  
MBWorld Fanatic!
 
ItalianJoe1's Avatar
 
Join Date: May 2015
Location: Miami, FL
Posts: 4,037
Received 992 Likes on 764 Posts
2003 CL 600
Originally Posted by M278
Well it’s happened twice for sure, and that’s just mine and another I found with some light googling.

I can’t see how the sudden disabling of ABS, ESP, pre-safe etc. is not a safety issue. I just looked at the video I took when I was trying to turn the car off and it also had an SRS malfunction warning.

Here’s a quote from an article about the recall process:

Basically if there is determined to be a defect to the vehicle, whether it’s due to a faulty part installed on the vehicle, or a poorly engineered design, and this defect can cause: a crash without warning, a fire, or a malfunction with one of the vehicle’s safety systems, it’s a candidate for a recall.”

The conditions which cause the sensors to corrode are not harmful to the rest of the car. They have a defect which makes them exceptionally vulnerable under normal circumstances.

Even if failing prematurely due to corrosion (probably because of trapped water) is not a ‘defect’, it’s still faulty design because this simple and common failure can disable most systems in the car, safety included.

Im going to ask the service rep to ask MB about covering this, and if that doesn’t work I’ll get in touch with Mercedes myself. Failing that I’ll be filing an NHTSA report.
It's just not a common problem. Those units are in EVERY vehicle with blind spot assist. They are often damaged by someone hitting your bumper in a parking lot, even if there's no visible damage, the radar can crack. If there's a crack in the housing and water gets in, then yes they will fail. But do they just all leak and corrode and fail early? Absolutely not. Almost every one we have to replace is due to outside impact damage, even if there's no paint damaged on the exterior you can see it when you pull the unit out. Definitely not worthy of a recall.

I've also NEVER seen one take down the can. Yes it's theoretically possible, but that is incredibly rare.
The following users liked this post:
KEY08 (10-15-2018)
Old 10-15-2018, 11:31 AM
  #24  
MBWorld Fanatic!
 
KEY08's Avatar
 
Join Date: Oct 2005
Location: Chicagoland
Posts: 4,920
Received 1,616 Likes on 1,186 Posts
2014 E550-sold 😩
^ reassuring for sure. Thank you for the post from experience.
Old 10-16-2018, 06:08 PM
  #25  
Newbie
Thread Starter
 
M278's Avatar
 
Join Date: Oct 2018
Posts: 11
Likes: 0
Received 1 Like on 1 Post
2014 E550
Update- After sending me the estimate on Friday, the service rep hadn’t called by Monday so I called him and left a message. Several hours later I called again and he texted “Will call shortly” as the phone was ringing. Apparently ‘shortly’ doesn’t mean that day.

So so this morning I picked up the car and shelled out $175 for diagnosis. It’s not raining, so the drive home was fine. I pulled the fuse for the blind spot radar on the rear SAM (F59) for those scoring along at home. I plan to disconnect the radar harness when I figure out what location 5E is.

Mercedes USA has declined to fix this, but they did remind me that I’m not the original owner and offer a 10% discount on the dealer repair.

So, now it’s time to see what the NHTSA thinks about it. If you are reading this and your E-class has done this or something similar, please go to safercar.gov and file a report.

Last edited by M278; 10-16-2018 at 06:22 PM. Reason: Spelling


You have already rated this thread Rating: Thread Rating: 0 votes,  average.

Quick Reply: 2014 E550 Total Meltdown!



All times are GMT -4. The time now is 12:53 PM.