Service campaign #2019080019 - Page 2

Feb 18, 2021 | 08:32 PM

#26

rapidoxidation

MBWorld Fanatic!

Joined: Jan 2016

Posts: 2,749

Likes: 881

From: In the Shadow of the Tetons

2013 ML350 Bluetec

I got my 2013 E350 from its previous owner on January 30. On January 29 he brought it to the dealer for a PPI and they completed the service campaign and did an alignment.

Feb 18, 2021 | 09:12 PM

#27

DFWdude

MBWorld Fanatic!

Joined: Apr 2006

Posts: 4,695

Likes: 1,830

From: Dallas-Ft.Worth,TX

2016 E350 Sport

Is this a sit and wait operation, or does it take a day or two and require a loaner?

Mar 4, 2021 | 06:39 PM

#28

R Halko

Newbie

Joined: Mar 2021

Posts: 1

Likes: 1

2015 ML-350

Quote:

Originally Posted by dbldpr

Received a notice to bring car in to replace bolts on the steering rack under service campaign #2019080019. Said salt could corrode bolts. I do not drive the car in winter. do I still have to bring it in?

By all means DO have the bolts replaced.. Mercedes had an NHTSA RECALL on their Metris Vans in Canada and the northern US to correct this same problem. They also recalled other vehicles with similar steering assemblies, but only in Canada. They seemed to have decided to handle the northern US vehicles by means of a "service bulletin". We have a 2015 ML-350 and did NOT receive a letter. (We live in NE Pennsylvania). As we no longer use a Mercedes dealer for maintenance we never learned of the service bulletin. The bolts on our vehicle failed catastrophically, which effectively disabled power steering. Fortunately, this occurred in our driveway when I started the car and began backing out of the driveway. Had it occurred 15 minutes later, I would have been driving 65 to 70 mph on the interstate and the result might well have been a fatality!!!!! Upon researching what happened I found the recall information but only just found the "Service Bulletin". Due to snow and COVID, the vehicle has sat in the driveway, but I will now be contacting Mercedes and HOPEFULLY they will do the repairs at their cost. If not, I will be contacting the NHTSA, as NOT recalling the vehicles (other than the Metris vans) in the US is severely negligent and a recall should have been initiated.

As an engineer experienced in corrosion and mechanical assemblies, to have use ALUMINUM bolts in a steel assembly, failure of which could result in severe injury or a fatality, is unbelievably poor engineering judgment. If any employee of mine had done this, I would have fired him or her immediately.

ANYONE AFFECTED BY THIS ISSUE SHOULD HAVE THE BOLT REPLACEMENT DONE ASAP. Failure to have this design flaw corrected could be FATAL!

Mar 5, 2021 | 04:58 PM

#29

mbvolvo92

Junior Member

Joined: May 2019

Posts: 34

Likes: 5

From: HTX

2012 E550 4matic Sedan; 2005 Volvo XC70

Just called my nearest dealer, referenced the service campaign number and provided my VIN, and couldn't find anything for my vehicle. A tad confused on that. Onto call another dealer to confirm whether I am included in the campaign or not.

Mar 5, 2021 | 07:54 PM

#30

ghlkal

MBWorld Fanatic!

Joined: Jul 2015

Posts: 1,071

Likes: 349

From: Fredonia, WI

2012 E550 v8-Biturbo

Quote:

Originally Posted by DFWdude

Is this a sit and wait operation, or does it take a day or two and require a loaner?

I'd like to know this also. (I realize I can call the dealer, but where's the fun in that?

)

Mar 6, 2021 | 01:28 PM

#31

Alandf

Member

Joined: Oct 2017

Posts: 158

Likes: 25

From: Marin County,California

2016 E350 Sedan

I looked on the MB website. Entered VIN on my 2016. Got the answer that there were no open recalls.
Do I trust that the website is up to date?

Mar 6, 2021 | 01:28 PM

#32

LILBENZ230

MBWorld Fanatic!

Joined: Jul 2008

Posts: 8,384

Likes: 800

2019 G70 6MT & 2022 Ford Maverick XL

Quote:

Originally Posted by Alandf

I looked on the MB website. Entered VIN on my 2016. Got the answer that there were no open recalls.
Do I trust that the website is up to date?

Does not apply to my 2016 either.

Mar 6, 2021 | 01:38 PM

#33

Alandf

Member

Joined: Oct 2017

Posts: 158

Likes: 25

From: Marin County,California

2016 E350 Sedan

I also entered VIN on the NHTSA website. No open recalls. But doesn't notice include 2016MY?
Confusing

MB World Stories

The Best of Mercedes & AMG

New Electric Mercedes-AMG GT 4-Door Coupe Unveiled: 10 Things You Need to Know

Verdad Gallardo

6 Mercedes Models That Did NOT Age Well (But Are Somehow Still Cool)

Verdad Gallardo

Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun

Verdad Gallardo

Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren

Verdad Gallardo

8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine

Verdad Gallardo

Flawlessly Restored Mercedes 190E Evo II Heads to Auction

Verdad Gallardo

Electric Mercedes C-Class Unveiled: 11 Things You Need to Know

Verdad Gallardo

Mercedes EQS Gets A Major Update: Everything You Need to Know

Verdad Gallardo

5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve

Verdad Gallardo

Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping

Verdad Gallardo

Mar 6, 2021 | 01:52 PM

#34

DFWdude

MBWorld Fanatic!

Joined: Apr 2006

Posts: 4,695

Likes: 1,830

From: Dallas-Ft.Worth,TX

2016 E350 Sport

Quote:

Originally Posted by Alandf

I also entered VIN on the NHTSA website. No open recalls. But doesn't notice include 2016MY?
Confusing

The copy of the notice in front of me specifies "Model Years 2012-2017... Various Models"

Also, it's specified as a "Service Campaign Bulletin." (Not a Recall registered with the NHTSA). MBUSA almost never admits to a Safety Recall.

398,527 vehicles affected.

Last edited by DFWdude; Mar 6, 2021 at 01:59 PM.

Mar 6, 2021 | 04:08 PM

#35

LILBENZ230

MBWorld Fanatic!

Joined: Jul 2008

Posts: 8,384

Likes: 800

2019 G70 6MT & 2022 Ford Maverick XL

Quote:

Originally Posted by DFWdude

So you got the notice?

Mar 6, 2021 | 05:22 PM

#36

DFWdude

MBWorld Fanatic!

Joined: Apr 2006

Posts: 4,695

Likes: 1,830

From: Dallas-Ft.Worth,TX

2016 E350 Sport

Quote:

Originally Posted by LILBENZ230

So you got the notice?

I have a copy of the notice, but I can't find a transmittal letter. (It's been almost a year.) I haven't bothered with this during the Pandemic, cause I don't want any strangers in my car. But now that me and my family are fully vaccinated, I have it on my list to call the dealer in the next month or so.

Attached Files

2019080019.pdf (155.2 KB, 158 views)

Mar 6, 2021 | 05:30 PM

#37

LILBENZ230

MBWorld Fanatic!

Joined: Jul 2008

Posts: 8,384

Likes: 800

2019 G70 6MT & 2022 Ford Maverick XL

Apparently my VIN is not affected.. or, since I bought the car 12/31/2019, it was completed before then.

Mar 6, 2021 | 06:49 PM

#38

mbvolvo92

Junior Member

Joined: May 2019

Posts: 34

Likes: 5

From: HTX

2012 E550 4matic Sedan; 2005 Volvo XC70

Second MB dealer here in Denver actually looked into it for me and confirmed with tech. I'm not included in the campaign either. I received a letter somewhere, but I probably left it in 2020.

Reply Subscribe

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)