I did talk with Tech support the other day and she was telling me they are going to issue a whole new update for the app as they were having a lot of problems and had to start from scratch with a lot of things. I think they released this stuff too early. I really question the security of the whole app thing too? It really seems it just was not ready for prime time yet.
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Originally Posted by rbrylaw
(Post 7658076)
Since last night, I haven't been able to open or use the Me Connect app. Mercedes Me works fine for the E400, but the Me Connect app, just spins and spins. Are any of you not able to get the app to do anything?
Might just need time time for real-activationon some models. Keep trying! |
It is morning here and it is working fine but i do find it inaccessible quite often. For that reason i keep a link to the web portal on my phone. It is not as clear but does do the same functions well for me we do not have remote start here and i do not have the remote parking.
i think sadly that mercedes is not quite there yet in its on line services and is playing catch up but i suspect they will eventually reach the same higher than mainstream abilities as they have in engineering terms with their on line software engineering. I suspect that they can attract some of the best talent to work for them..... |
I think Mercedes should have hired an outside App Developer to make these apps. They've never really had one that just works. Or at least works easily.
I was able to login again this morning. The two features I use the most are lock my car remotely and send an address to my car. I do like getting a notification on my Apple Watch if somehow I forgot to lock my car. I wish I could lock it from the watch though. To lock it, I have to go to my iPhone and hold the lock button there. Since I have a Cellular Apple Watch, there are some situations, where I don't have my phone with me. For our friends in the Northeast, I hope the snow storm isn't too bad this weekend. It's going to sunny and 78 in Tampa, today! :) |
Yeah, I also mainly use the app to send addresses to the car. In fact, I just did it now and it worked as expected.
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This note from Mercedes in the Apple App Store: They acknowledge that the remote start function is problematic and are working on it..... |
Originally Posted by Helmar
(Post 7659924)
This note from Mercedes in the Apple App Store: They acknowledge that the remote start function is problematic and are working on it..... |
FYI, on iPhone there is an update today for the Mercedes Me Connect App. It just says bug fixes and performance improvements, but doesn't list anything specific it addresses.
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I’m having some of the same problems with Mercedes Me. I am missing the “ Send to Benz” on my app. iPhone 8, iOS 12.1 after speaking to a number of people they said it’s a known problem but no fix in sight! Maybe with the next update? |
Originally Posted by mike82212
(Post 7663132)
I’m having some of the same problems with Mercedes Me. I am missing the “ Send to Benz” on my app. iPhone 8, iOS 12.1 after speaking to a number of people they said it’s a known problem but no fix in sight! Maybe with the next update? Maybe delete the App and then reinstall it. |
Thanks, done that, deleted the app and the cache, loaded on my wife’s phone all no luck! |
I don't understand at all how the feature can be missing from your app, but is clearly on my app and functioning on my app? I could see if it was on the app, but not working, but to not even be on the main screen isn't logical. Take a screen shot of the main page of the Mercedes Me app and post it, if you don't mind.
Here's one from my iPhone, clearly showing Send2Benz https://cimg7.ibsrv.net/gimg/www.mbw...b9f375fc7a.jpg |
Thanks for heads up. App kept crashing all day when i tried to open it so i have uninstalled and reinstalled and its working fine now.
do not have remote start but everything is working fine. |
Originally Posted by mike82212
(Post 7663139)
Thanks, done that, deleted the app and the cache, loaded on my wife’s phone all no luck! See, not there! Amazing, right? |
I am using android on a samsung S9 maybe it is the apple iteration that is having probs.
the app in the screenshot has a very different look to my european android look. |
Originally Posted by mike82212
(Post 7663154)
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Yes I have a active account. The remote start works,lock and unlock and locate my car. One of the reps I spoke to said “Mmmm, never seen that before “ |
Since as users we have no ability to add or remove anything inside an app such as Mercedes Me, it's a complete mystery your app is missing a key button. Do you feel special yet? (sorry)
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I feel left out!! Lol |
Originally Posted by mike82212
(Post 7663187)
I feel left out!! Lol |
I agee, had it on my C300 and my Lexus and it’s so helpful. Can send a list from home and have it waiting for me. So I really miss it |
Originally Posted by mike82212
(Post 7663202)
I agee, had it on my C300 and my Lexus and it’s so helpful. Can send a list from home and have it waiting for me. So I really miss it |
Still no luck on my e450 wagon getting it to remote start or unlock/lock doors. Works fine on the same app on my e450 Cabriolet, very strange. Got a complaint into mercedes, so far they are doing nothing. Had me take a couple screen shots of the app page where it's not working. It seems like it must be something within the car like the hermes module. I asked the rep I spoke with at mercedes connect if I should set up an appointment at the dealer, he said not yet. Strange because everything else on the wagon works within the app such as tire pressure readings and showing all other functions, it's just that I cannot get the car to do anything remotely. Tried everything I can think of, loading and unloading app, signing in and out, etc. Cannot control anything on the car from the computer portal either on that car, the Cabrio is fine. I should probably delete everything and try the app just using the wagon, maybe there is some kind of bug when using two cars on the app. Strange though because it worked fine for around a month, the last month it has been kaput.
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Originally Posted by 2012 merc amg
(Post 7663250)
Still no luck on my e450 wagon getting it to remote start or unlock/lock doors. Works fine on the same app on my e450 Cabriolet, very strange. Got a complaint into mercedes, so far they are doing nothing. Had me take a couple screen shots of the app page where it's not working. It seems like it must be something within the car like the hermes module. I asked the rep I spoke with at mercedes connect if I should set up an appointment at the dealer, he said not yet. Strange because everything else on the wagon works within the app such as tire pressure readings and showing all other functions, it's just that I cannot get the car to do anything remotely. Tried everything I can think of, loading and unloading app, signing in and out, etc. Cannot control anything on the car from the computer portal either on that car, the Cabrio is fine. I should probably delete everything and try the app just using the wagon, maybe there is some kind of bug when using two cars on the app. Strange though because it worked fine for around a month, the last month it has been kaput.
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Yes there is a claim number. I notice today the app is all screwed up. Taking forever to load and freezing up. Everything else with these cars is great other than this app. I had some fun in some curved roads yesterday in the wagon. It has a real nice solid feel to it in corners and is fun to drive in sport plus mode. I actually really like the sounds the twin turbo makes when revving in sport plus mode. Has some nice popping sounds to it too through the exhaust on decell. It’s kind of addicting. |
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