rbrylaw

I just received an email from Mercedes about the Me issues. I haven't complained to Mercedes, so I assume everyone received this? Odd to get such an email after 10:00 PM?

Hello ROD,

We know how frustrating it is when technology doesn’t work the way it should, so we’d like to apologize for the recent disruptions experienced in the Mercedes me app. At Mercedes-Benz, we’re committed to providing a first-class experience to each of our customers, and we can assure you that we’re making every effort to fix the issues as quickly as possible. Thank you for your patience.

Best regards,

Mercedes me Team

rbrylaw

You need to research the Lemon Law in Florida. I doubt an app which doesn't work correctly would necessarily qualify and you'd have to have had the car in the shop for 3 times for the same issue and there are numbers of days out of use that factor in as well for a car to qualify.

stephos

I didn't get this email or any other. Perhaps you received it as a follow up of sorts from the issues you reported to them...

Egonvdv

Mercedes replied on the alexa/google issue:

basically it says PROBABLY service will be active (in france) within the next 3 months

***
Cher Monsieur
Suite à votre message, je vous confirme que l'assistant n'est pas encore disponible en France.Nous ne connaissons pas encore une date précise de disponibilité.
Cependant il serait question que le service soit rendu accessible dans les trois premiers mois de l'année 2019.
N’hésitez pas à nous recontacter pour toute question supplémentaire
Cordialement,
Romina Piscedda
Mercedes me connect Support

rbrylaw

Perhaps, but my Me Connect woes ended two months ago now. Or this was sent by MBUSA to US customers?

Cao Black

Or maybe he hopes everyone will notice...except you! His name is not Ferris, is it?

stephos

Yeah, I was thinking that they were a little late...

rustybear3

I know I didn't receive any such email as a US customer. Other than "address" issues, I can't imagine anything more MB can do from their end in Germany; especially since the app works perfectly for so many of us. I still think it's hardware related instead.

nycebo

Let's face it: Mercedes is a car manufacturer trying to get technology to work. The app is cool but it's really not paramount in my usage. I like the remote start but that's about all I use it for. I would "share" a lot more addresses from Google Maps but I always get the "not a valid address" error. So I end up having to search from within me and it's just tolerable at best. Candidly, despite loving full screen Comand NAV, I end up using Android Auto and Google Maps for most real nav.

stephos

yep, same here exactly

2012 merc amg

I just wish for my cars that it was my Wagon that the remote features worked instead of my Convertible. I got both the Convertible and the wagon not too far apart. I've got 4400 miles already on the Wagon and 1400 miles on the Convertible, thats in about 2 months. I do a lot of driving in the wagon and definitely could use the remote features with this app much more in that car, but as fate would have it, it may never work in the wagon.

nycebo

It will work eventually. Mine is still hit and miss. It's clear that the Connect Me is a new product for 2019 cars and MB is clearly racing to get the product up to snuff. For my part, I am currently living in a house with very mediocre cellular service. Consequently, I think that the wagon is dropping in and out of service and screwing up the connection to the network. Then I'm betting that there is a mismatch between the new IP and your phone's knowledge of the old IP. The result is a failed connection.

However, since my car has been parked in the city the past couple days, the connection has been perfect...because it's always had signal.

What do you guys think?

rbrylaw

I'm sure how stable the connection is between app on a phone to the car has a tremendous effect on stability of service.

2012 merc amg

That does not explain my situation, I've got two E450's. One works fine, the other Kaput. I've got a good signal. Wifi at home and everywhere around Venice the LTE is good.

rustybear3

That's telling me that it's more likely a hardware issue and not software. By the way, both my wife's and my ME connect work perfectly on our car. That's two separate fobs and ME connect apps.

In your case, one car works and the other doesn't....so how can it be a software issue?

2012 merc amg

But it did work originally on the wagon up until a month ago. I think it's something to do with the individual car registered to the IP at the Mercedes Server, when they made changes to the app they lost a certain number of cars. Proof to this theory is Rods car, when they worked hard enough in Germany to finally find the car and register it the app started working. I'm just giving it time at this point as they stopped getting back to me about 3 weeks ago and it's like shoveling S against the wall with them. Other than this problem with the wagon, I'm thrilled with both cars, especially my S450 Cabriolet, it drives like a S class car. Once I get rid of the Run flat tires for Michelin Super Sports the car will be even better although the Michelin Primacy Run Flats don't really bother me all that much, I'll just drive it till they are somewhat worn out.

rustybear3

By the way, we both updated our apps with the new software with no problems. What are the odds that ours work perfectly, even with updates and those with on and off problems continue to have them? Out of curiosity, do you have the android or Iphone app?

Have you tried the app on a different phone?

2012 merc amg

rbrylaw

There is an update for Mercedes Me (not Me Connect) which specifically says Bug fixes and performance improvements as we work to resolve the recent Remote Start outages. I'm letting it update with the hope it doesn't break the connection to our E400. This won't have any benefit for Me Connect. Perhaps that update is yet to come?

rustybear3

For the first time these last few days, my ME connect won't send the address to my car....everything else works fine though. A server problem?

rbrylaw

I think it's just your week on the rotation basis for some aspect of the poorly executed app to have some malfunction. MBUSA seems to spread love sporadically.

rustybear3

Maybe...we'll see if it clears up. By the way, I'd like to try my ME app online (Macbook Pro), but it appears to want me to add my vin number and vehicle all over again. Is there a link or page that I can just log on?

rbrylaw

Have you never used the laptop/computer app before? If I remember correctly, all I had to do was sign in with my user name and password and it knew my car, but I haven't been on the Me Connect desktop version in a while.

rustybear3

I finally got on, but claims it doesn't have my vin number on file, even though I entered it. Doesn't really matter. About the only thing you can do is download manuals. Can't send address or do any of the functions of ME connect. Seems it's strictly an app based system.

rbrylaw

Correct. It's informational, not active in terms of doing things like we can on the app. You can turn services on or off via the desktop interface.