2012 merc amg

chasesunny

I am on Android. Deleted MB Connected (USA) app, rebooted phone, reinstalled. But still dont see "Send Address" or "SmartHome" options in the settings page.
I dont care about sending address since I only use Waze, but Smarthome would be nice.
I do know that Smarthome is active service as I logged in to the website and checked.

stephos

I don't...

Egonvdv

of course this did not fix it….. :-(

rustybear3

Apparently, android doesn't have it. The setting on I-Phone looks like this:

Egonvdv

it's not the same app as i have. seems the EU & USA one (still) differ
we do not have the Bluetooth option, nor suggested destinations

Egonvdv

Well i finally had some spare time …

Sent to 'mercedes_me_connect@cac.mercedes-benz.com'

***
Good day

I've had my car for 1.5 years now I must say I am very underwhelmed by the "connected" side of it.
Both the Mercedes me website & the phone app have too many problems.

I also find that, when I send emails to Mercedes regarding issues I have, they reply very quick at first...
but when the problem does not get solved, and Mercedes no longer knows what to do, they stop replying altogether!

Here below is a list of things that are not working or not working properly.
(Please note that I'm not the only customer who experiences these issues, so they can not be classified as "isolated cases")

1- the Mercedes me website is very slow

2 - the app sometimes shows doors or windows are open when they are not.

3 - the app sends messages that doors are open when they are closed.
(this happens when you open the car & then lock again without driving it)

4 - on the mercedes me website there's info about services that do not (yet) exist.
example: alexa & google voice control are explained, and the service is there to activate, yet it is not yet available in France/Europe -
this is confusing.

5 - predictive navigation is explained on the website and one can activate the service, yet it does not (yet) exist / work
( after a long discussion : ref CMS zzzzzzzzzz, they simple stopped replying...)

6 - the POI app in the car has become useless, because it's no longer possible to send addresses there from the mercedes website.
The service was deleted from the site, yet it is still mentioned & explained.
(i had a long discussion under ref CMS xxxxx- but they stopped answering, presumably because they couldn't figure it out)

7- when sending an address directly from the phone app to the car's gps, it very often does not arrive at all

(please note no 6 & 7 are 2 different methods of sending addresses!)

8- TuneIn can not play a lot of radio stations (which CAN be played directly on the TuneIn website or TuneIn app on phone)

9 - automatic downloads in car not working. It did it once (in 1.5 years) and then got stuck for weeks, so in the end had to do it manually


I'm just glad that your cars are not built like your website/app, cos it feels like the "connected" thing is just a BETA version thrown in for free!

Also the fact that you just stop replying to me when you can't find a solution, is quite scandalous to be honest...

I shall be pleased to hear ASAP

Regards
Egon

***

So all will be solved soon…………………………………………………………………………….. lol

rbrylaw

That is a great letter Egon!! Please update us if you ever get a response. Most of us truly love our cars and likely will continue to drive Benz's as there's just not much else like one. But we will likely be stuck with less than stellar connected services as it's simply not their forte. It has never been their forte and has always appeared to be an afterthought service at best, programmed by some dude in some basement in some unnamed city in Germany.

My brother pokes fun at me all the time. He has a Kia with the Kia App, which never suffers the issues MB Apps do. I let him poke, because I know I've the better car in my Mercedes!

JDPEClassUK

Egonvdv

do you guys ( @rustybear3 @JDPEClassUK ) have the 2019 model
and if so do you have an app dedicated to that special model ?

JDPEClassUK

Egonvdv

the app version is 2.12.2
I deleted it
reboot phone
reinstalled (though download is from iTunes france)
chose uk as residence this time (rather than France)
but no change

I guess the app adapts itself to the functions that the particular car has...

but that means I should have "suggested destinations" (as this feature can be (and is) activated on my Mercedes me website)

2012 merc amg

rbrylaw

In the iOS App Store, there's yet another Mercedes Me update today. v.2.4.7. Am reluctantly letting it update.

rustybear3

Yes, I have the 2019 E-450 CAB .

It does say on it's website "To become a Mercedes me connect user, you should own a model year 2019 or newer Mercedes-Benz vehicle."
"Note: Select 2018 GLE and 2018 C-Class vehicles are also equipped with Mercedes me connect services."

So it sounds as if the app is specifically tailored to the newer 2019 and above vehicles. Some of these features may not show up in the app if used on older models .

rustybear3

Now that I've got everything working back to normal, I'm not. Unless it has the auto pilot feature, I'm done updating

Egonvdv

I think this is specific to the us, cos here in Europe there's only one app for all cars it seems

rbrylaw

This was the Mercedes Me App, not the Me Connect App. I have and use both apps since we have the 2018 E400 and and 2019 E450.

rustybear3

I have the Mercedes ME app also, but it is rather worthless...it just gives "my dealers", "owners manuals" and a connect button that takes me to the Mercedes ME connect app. It also gives me a roadside assistance button and a schedule service.

Does it show different functions for the 2018 E400 model? Is the Mercedes ME for older cars?

Do you have the Mercedes ME or the Mercedes ME connect app?

rbrylaw

Yes, Mercedes Me, is the Me Connect app for pre-2019 cars. You can send addresses via Send2Benz. Lock/Unlock and start the car. It doesn't offer as much information as Me Connect.

JDPEClassUK

Wilturner

I don't know if you ever got the answer but the S-Cab is the only Cab that the"kick" will close the trunk as well as open.

2012 merc amg

ua549

The EU app (which I have) will never work on a US model vehicle because of the mbrace registration is for a US vehicle. When one tries to use it an error message will be issued by the app. I got the app for traveling in the EU, but it does not work there either because the rental vehicle is not registered to my account.

stephos

I remember the day when I brought my new car home and wanted to install the app on my phone. After everything I had read on this forum, I knew that I would be looking for Mercedes Me Connect, not Mercedes Me.

Imagine my horror when I couldn't even find it on the Play Store - I did not want to be installing the wrong app. It took a call to Mercedes Me support to assure me that in the UK, the app we have/use is just called Mercedes Me.

Overall I'm happy with the app and it's never given me any problems (hopefully doesn't start now). Do I wish it could do more? Absolutely! But, it's a hell of a lot better than the BMW app I was used to.